- Report: #1094775
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner
Time Warner103 Chippoaks Drive Chapel Hill, North Carolina USA
Time Warner Time Warner Cable (or TWC), Roadrunner Turbo is a ripoff Chapel Hill North Carolina
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I have Time Warner Roadrunner as my internet service. Back to this January (2013) I was told by a Time Warner representative to buy their "turbo" internet package to boost my internet speed, and I agreed to do so. However, I then found there is no difference with the "turbo" package or without in download or upload speed. Note that I used Speedtest.com to check the speed. I then called back within a day to cancel the "turbo" package.
Time Warner used to mail the bill including the detail charges to their customer, but stopped doing so. I had trouble to log on my account at Time Warner for some time. Eventually I had to spend quite some time on phone (every time you call them you spend a lot of time waiting and forcing to listen their annoying ads) to resolve the problem couple months ago. I am having other issue (phons) with Time Warner currently, and decided to find out my detail billing this morning. To my surprise,
1. the charge of Turbo package ($5.93) is there
2. the rental charge for modern increased from $3.95 to $5.99 (I have no idea when this happened)
I called Time Warner to cancel the Turbo package, and was told that I can cancel it with about $20 increasing to my final bill each month! What!
I was told I am "enjoying" a special deal since I am having the "turbo". If I remove the "turbo", they can no longer provide me this "special" deal, therefore, I will pay more! I am speechless!
I requested to talk to someone with more authority than this person. He put me on hold for 20 some minutes and the phone was cut off.
One more thing. I checked another entry complaining about Time Warner's internet turbo deal. Here is the link -
In a response from someone in Time Warner indicated that you should have a modem with Docsis 3 to take advantage of this "turbo" package. I found that Time Warner provides me a Netgear CGD24G which has only Docsis 2. Assuming the "turbo" package does provide extra speed, but how can I take advantage of this featuer with a device, from Time Warner, which cannot handle this feature! (And I have paid this for 10 months although I requested to cancel it from the beginning.)
I am trying to figure out how I can have myself to be heard. Any help?
This report was posted on Ripoff Report on 10/26/2013 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner/Chapel-Hill-North-Carolina-27514/Time-Warner-Time-Warner-Cable-or-TWC-Roadrunner-Turbo-is-a-ripoff-Chapel-Hill-North-C-1094775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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