- Report: #1122638
Report - Rebuttal - Arbitrate
Complaint Review: Time Werner Cable and Internet
Time Werner Cable and InternetLouisville, Kentucky USA
Time Werner Cable and Internet TWC.COM I pay for 20 Turbo speed, the commercials are fake, and they will not fix my slowness Louisville Kentucky
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
This is report report 2 of 2.
I have called multiple times asking TWC (Time werner Cable) to fix my network issues. I know it is their network not my house or the connections from the pole to my house. I knwo this as I have had a professional from their contractor serivce come to my house. The issue was not resolved. They then sent out another representative. No luck. On another third day that I had to take off work, they came to my house and this time they sent a TWC representative. Still a "No Go". The issues are happening right when their website also crashes between the times 9-midnight. I told them I have school coming soon and I cannot have these issues. I was told all three times that someone would call me the next day and no one did. I have called TWC 4 times in the months January and Febuary. Every time I ended up knowing more than what the customer on the other end of the phone knows. [continued below]....
All I asked TWC to do is to watch the network at the times of 9pm eST - midnight EST to attempt to narrow down what is happening. I was told I would have to have a representative come out to my house 3 times in 1 month. I cannot do this as I have already used up majority of my personal days and I am not going to take vacation for an organization that lacks in productivity and hires incompetent individuals that know half of what they should know.
I WANT MY NETWORK TO WORK CORRECTLY!!
This report was posted on Ripoff Report on 02/10/2014 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Werner-Cable-and-Internet/Louisville-Kentucky-40216/Time-Werner-Cable-and-Internet-TWCCOM-I-pay-for-20-Turbo-speed-the-commercials-are-fake-1122638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.