- Report: #1122638
Report - Rebuttal - Arbitrate
Complaint Review: Time Werner Cable and Internet
Time Werner Cable and InternetLouisville, Kentucky USA
Time Werner Cable and Internet TWC.COM I pay for 20 Turbo speed, the commercials are fake, and they will not fix my slowness Louisville Kentucky
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This is report report 2 of 2.
I have called multiple times asking TWC (Time werner Cable) to fix my network issues. I know it is their network not my house or the connections from the pole to my house. I knwo this as I have had a professional from their contractor serivce come to my house. The issue was not resolved. They then sent out another representative. No luck. On another third day that I had to take off work, they came to my house and this time they sent a TWC representative. Still a "No Go". The issues are happening right when their website also crashes between the times 9-midnight. I told them I have school coming soon and I cannot have these issues. I was told all three times that someone would call me the next day and no one did. I have called TWC 4 times in the months January and Febuary. Every time I ended up knowing more than what the customer on the other end of the phone knows. [continued below]....
All I asked TWC to do is to watch the network at the times of 9pm eST - midnight EST to attempt to narrow down what is happening. I was told I would have to have a representative come out to my house 3 times in 1 month. I cannot do this as I have already used up majority of my personal days and I am not going to take vacation for an organization that lacks in productivity and hires incompetent individuals that know half of what they should know.
I WANT MY NETWORK TO WORK CORRECTLY!!
This report was posted on Ripoff Report on 02/10/2014 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Werner-Cable-and-Internet/Louisville-Kentucky-40216/Time-Werner-Cable-and-Internet-TWCCOM-I-pay-for-20-Turbo-speed-the-commercials-are-fake-1122638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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