- Report: #973778
Complaint Review: tipsteria.com
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| tipsteria.com
Internet United States of America |
|
tipsteria.com Charged me $9.99 without me knowing! Internet
*REBUTTAL Individual responds: Tipsteria 45259
*UPDATE Employee: Tipsteria Customer Service
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
This report was posted on Ripoff Report on 11/26/2012 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/tipsteriacom/internet/tipsteriacom-Charged-me-999-without-me-knowing-Internet-973778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Individual responds
Tipsteria 45259
AUTHOR: Rhonda - (United States of America)
SUBMITTED: Saturday, January 26, 2013
#2 UPDATE Employee
Tipsteria Customer Service
AUTHOR: Tipsteria Customer Service - (United States of America)
SUBMITTED: Tuesday, November 27, 2012
We use an industry best practice double opt-in sign up process which is fully compliant with the Consumer Best Practices Guidelines published by the Mobile Marketing Association and the various guidelines published by the major mobile phone carriers and the CTIA. It is important to note that the double opt-in process virtually insures that inadvertent or fraudulent sign-ups do not occur. Only after a consumer has twice provided verification and authorization to bill their mobile telephone number on their mobile phone are services provided and charges incurred. To further verify a prospective customer's registration for the Tipsteria service, we send a confirmatory text message which affords them the opportunity to cancel the service by replying STOP by text message. We also provide a toll free customer service number in this text message that is manned 24 by 7 by 365.
Please be advised that in our marketing of the service, we disclose all material terms of the service including the monthly cost, how the charges will appear on the subscribers mobile bill, a description of the essential features of the service and how to cancel. We also include links to our Terms & Conditions and Privacy Policy.
We apologize for any inconvenience that this may have caused to you or the complainant. If you require any further information or documentation, please feel free to contact us at 800-378-9850.
