- Report: #1089085
Report - Rebuttal - Arbitrate
Complaint Review: Tire Kingdom
Tire Kingdom1383 Old Springdale Rd Rock Hill, South Carolina USA
Tire Kingdom Brake Job Rock Hill South Carolina
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About a year ago my brakes went out on my 1998 ford explorer I took it to Tire Kingdom. After inspecting my vehicle they to me I needed brake pads, rear drum, rotors front and rear , calipers front and rear, alignment, balancing 2 new tires. All this for a total of 1607.00. I couldn't afford that out of pocket, but desperately need my car. I went to the bank and took out a high interest loan to pay for the repairs, as I was in desperate need of my vehicle. I gave them the check, and about 45 mins later they were done.It ended up costing me around 2 thousand when all was said and done.
Recently I have taken an interest in cars, and seem to learn at a rapid rate. I started priceing all the parts out myself to see how much it would have cost myself to have done the same job. When I got to the rear drums for my 98 Exploer I learned that they no longer installed drum brakes on any explorer after 1995, therefore I didn't have what they said they replace. Digging deeper I realized performing all of these task would take longer than 45 mins.
I also remember a few months later I was having issue with the steering my 1996 Chevy Astro. I took it to tire kingdom again. This time when I arrived they remembered me. While I was waiting the manager remarked to his employee, that he needed to get to me quickly, that I was a "big customer". At the time I took it as a compliment. They looked at my car and said it would be another 900 for the tire rod end, which I more recently priced at 19 bucks. I did declined the 900 dollar bill and junked the car for 400, thinking I wouldn't get anything for it with a 900 repair needed. I am extremely upset with myself for doing this, now knowing I could have replaced the 19 dollard part myself and sold it easily for at least a thousand because it was in great condition.
Needless to say, they will NEVER recieve my business again. I plead to anyone taking a car to Tire Kingdom, or any service shop to check your specific vehicles specs. I would also suggest marking any item they claim needed to raplace before work is done, and recheck for marks after work is completed.
This report was posted on Ripoff Report on 10/02/2013 10:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tire-Kingdom/Rock-Hill-South-Carolina-29730/Tire-Kingdom-Brake-Job-Rock-Hill-South-Carolina-1089085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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