• Report: #885610

Complaint Review: tires-easy.com - tires-easy@delti.com

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  • Submitted: Mon, May 21, 2012
  • Updated: Fri, June 08, 2012

  • Reported By: upset customer — St Johns Florida United States of America
tires-easy.com - tires-easy@delti.com
1306 NW Hoyt St., Ste. 304, Portland, Oregon United States of America

tires-easy.com - tires-easy@delti.com Delticom North America This company takes your money from your bank account and then says it does not like the order and requests that you pay using paypal. So you actually pay them twice and then they release one of the ch Portland, Oregon

*UPDATE Employee: Tires-easy.com Reponse

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We purchased tires from this company on line. The order went through, we received an order confirmation, and then a day or so later they emailed us and said that there was a problem. The only way to solve the problem was for us to pay for the tires using paypal. We did so and then they charged our account twice. When you call to talk to someone they are in Bulgaria.

They speak broken english and do not have any tools to assist a customer. They can not do anything but quote company scripted rebuttals. Customer satisfaction is not a priority with this company. We still do not have our tires... Very Bad service.. Do not use this company unless you want to pay twice and wait for them to release one of the charges.. Then wait for your tires..We believe this is a front for a company out of Europe to just get an address here to rip off Americans.

This report was posted on Ripoff Report on 05/21/2012 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/tires-easycom-tires-easydelticom/Portland-Oregon-97209/tires-easycom-tires-easydelticom-Delticom-North-America-This-company-takes-your-money-885610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Tires-easy.com Reponse

AUTHOR: tires-easy - (United States of America)

We apologize that you are not satisfied with our service and for the inconveniences caused. We try to ensure that our customers have a great purchase experience. We have received a confirmation of payment from PayPal on the 18th and we shipped the package. Our customer got the package on the 21st.

We have informed the customer that the hold that was placed on the credit card used was removed the same day the transaction was not authorized by the card holder's bank, and we have also provided the customer with a proof for that.

If you require further assistance, please do not hesitate to contact me at your convenience on Horatiu Popa, 1-877-253-6191, horatiu.popa@delti.com
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