• Report: #1026574

Complaint Review: TIRES PLUS

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  • Submitted: Sun, March 10, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: scott — cape coral Florida United States of America
TIRES PLUS
1130 N WOODLAND BLVD DELAND, Florida United States of America

TIRES PLUS BEWARE DELAND, Florida

*UPDATE Employee: Corporate Response

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Beware - TIRES plus in deland   - my wife was in deland visiting my daughter when the car would not start . She had it towed to tires plus since the were one of few places open. AT first they were nice , but then they would not accept my tires plus credit card over the phone.   then they charged my wife $200 per hour for labor for the repair.. What a scam....


This report was posted on Ripoff Report on 03/10/2013 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/TIRES-PLUS/DELAND-Florida-32720/TIRES-PLUS-BEWARE-DELAND-Florida-1026574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Corporate Response

AUTHOR: BSRO Social - (USA)

Hello,

My name is Tom and I am with the Tires Plus Corporate Offices. I have read through your concerns and wanted to see if I could help. It is policy not to accept credit cards over the phone due to fraud concerns, however since it was a Tires Plus Card we can typically look up the users account information in-store. Although labor rates may vary slightly depending on location, an hourly labor rate of no more then $145 should ever be applied. If you could please email me at social@bfrc.com with an invoice number and the store location your wife visited I would like to look in to this further to see where things may have gone wrong.

Sincerely,

Tom
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