• Report: #1142794

Complaint Review: Tjhin Franky Innovation Square Sydney

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, April 29, 2014
  • Updated: Fri, May 02, 2014

  • Reported By: Mal or Muhulchandran — Mulgrave Victoria Australia Other
Tjhin Franky Innovation Square Sydney
Unit 2, 59-61 Edward Street, Riverstone New South Sydney, Select State/Province Australia

Tjhin Franky Innovation Square Sydney Tjhin Franky, Unit 2, 59-61 Edward Street, Riverstone New South wales-2765 Deceptive, deceitfull, dishonest and unscrpulous conduct Sydney NSW Australia

*Author of original report: 18th Nov Response From the Attorney General's Office of the state of Victoria.

*REBUTTAL Owner of company: Court Case Showing Spencer's case being dismissed due to being a FALSE CLAIM.

*Author of original report: 2nd Rebuttal of TF's Dishonest & False Claims.

*Author of original report: Pay-Pal refunded and returned item to Tjhin Franky (TF) of the so-called innovation square accruing demurrage due his dishonesty, negligence, incompetence and greed.

*REBUTTAL Owner of company: Victorian Civil and Administrative Tribunal, Small courts in Victoria Australia have thrown this case out the window in favor of innovation Square

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Please observe the present state of play Re a case No  C6558/2013 with the VCAT in Melbourne Australia Against the shoddy shonky and unscrupulous businessman Innovation Square one man show Tjhin Franky pronounced as GIN by him over a favoured telephone hook-up arranged by the VCAT-Civil in Australia whilst discriminating against me unable cope with or handle the truth to meet with fairness.

 Ref: C6558/2013 Self discriminated and humiliated whilst businessman JIN Favoured in Procedure & Judgement by the Victorian Civil & Admin Tribunal. The following are extracts of my most communications with VCAT-Civil in Melbourne Australia.

 The businessman Tjhin Franky was allowed two postponements of the hearing in case No C6558/2013. [continued below]....

..... I was discriminated against initially not being given a postponement to attend another court matter Re malicious Licence less driver’s damage to my motor vehicle in Dandenong Magistrates court in deliberately fixing the hearing date the very date I requested the VCAT-civil to avoid in a 2 week period. On further pleadings and seeking of media help Re the partisan, partiality shown to the defendant by the Vic-Police and the VCAT-Civil it was postponed apparently with collusion between them. The VCAT-Civil Member J Kefford with the help of the Registrar M Sotto over-ruled Senior member Barker and permitted a telephone hook-up at hearing and judging member R Buchanan acted as the defence council and dismissed the case to favour the respondent whilst trying hard to render greater favours for the Respondent. There were missing documentations and wastefully re-printed documents in two folios of about 4 to 5 inches thick. R Buchannan refused to examining the documents in a USB storage device that I presented and refused to grant an adjournment to the hearing acting with total partiality and favours’ to the Respondent that gives the impression that there is much waste and corruption within the VCAT- civil that need to be brought before the newly created Independent Broad based Commission against corruption in the State of Victoria. The hearing and judging member Buchanan did not trouble himself to call the Interstate transport company or the driver who made three attempts to deliver the item in question but all the time acted as if he had already a prior arrangement with the Responding Defendant selectively using his false assertions to buttress his favoured judgement to him with hardly any regard for the truth or fairness. When the Rip-off, complaint pertaining to the defendant was shown to the member hearing the case R. Buchanan; he ignored it and was determined to favour Jin that I have lost all confidence in VCAT-Civil along with experiences with other involvement at the VCAT from even earlier periods. The Australian media has a great role to play unless it too is failing the public only to serve other smaller and larger business and Govt establishments to the detriment of the ordinary man in the street in failing to investigate and expose the waste corruption within VCAT-Civil.

 Please observe this thread of communications with the VCAT-Civil and note how wasteful, incompetent, dishonest and incapable of handing the truth and serving the Vic Public the VCAT-Civil is demonstrating and exposing itself when sending this email of not being able to handle attachment when member R Buchanan has displayed great partiality and utter disregard for the truth and fairness in dismissing the case on the 22nd of April 2014 with only one my sister’s only being a witness to this  wasteful, corrupt partiality displayed by a Tax-payer funded institution in the state of Victoria n Australia. Will the IBAC and/or the media take note of this and initiate an inquiry to better serve the people of Victoria?

Mahulchandran(Mal).C.Spencer

 Letter of complaint regarding Tjhin Franky, Director of Innovation Square, and Registration Number: BN98513555, Registered State: New South Wales.

 Name: FNTT PTY LTD ACN: xxxxxx ABN: xxxxxxx

 Australian Proprietary Company, Limited

 Registered Office: Seven Hills NSW 2147 Regulator: Australian Securities & Investments Commission 

 Registered Office: Seven Hills NSW 2147 Regulator: Australian

 Securities

 My name: - Mahulchandran or Mal c Spencer

 My address where the good were received: - (((REDACTED)))

 My telephone number/s (((REDACTED)))

My email address: - (((REDACTED)))

 Today’s date:-9th August 2013

 Contact name: - Tjhin Franky, Director of

 Position title: - Director of Innovation Square

 Business name: - Innovation Square

 Business address: - 43 / 20 TUCKS ROAD, Seven hills, NSW 2147

 
 

Dear Mr, Tjhin Franky,

 The massage chair iS Groove that was bought from Tjhin Franky for $4,238.00 was through a misleading, deceptive and deceitful conduct without proper warranty certificate and is detailed in the 3rd party report that I have had to return it spending $298.00 on transport plus $308.00 for the 3rd party report asked for by pay-Pal. These needs to be refunded due to your not being upfront and transparent in your dealings mostly concealing and lacking much information and voltage tolerances for or it to work stably in  Melbourne. It does not have the C-Tick as well that I was to  exposed to potential harm and injury. You don’t have any evidence of this massage chair having got clearance from Australian safety approval. I am not willing to risk my life and limb for your illegitimate non-Australian and specially for non-Melbourne voltages conforming product.

 Please respond at your earliest and refund all moneys including the costs for ongoing demurrage due to your unreasonable stubborn in avoiding the interstate truck driver Mr. Jeff and not wanting him to deliver it. My BSB  xxxxxxxx and A/C number xxxxxxxx

 

 Yours sincerely, 

 

 M.C.Spencer

 

TAX INVOICE NUMBERFOR JOB SQ2370 ITT SERVICES PTY. LTD. ABN: xxxxxxxxx ACN: xxxxxxx


For Service for: Mel Spencer, from MULGRAVE VIC to SEVEN HILLS NSW 
Date: 25-07-2013 

For Service Delivery: Tjhin Franky - (0451)830-430, 43/20 Tucks Road SEVEN HILLS 2173 

-------------------------------------------- SERVICE DETAILS ------------------------------------------------- 

25-07-2013 1 x Truck Space as requested Payment Status: Paid Credit Card on Pickup 
ExGST: $227.27 GST: $22.73 $250.00 IncGST. 

25-07-2013 $ 4,000 Transit Protection - Fire Overturning Collision an Payment Status: Paid Credit Card on Pickup 
ExGST: $43.64 GST: $4.36 $48.00 IncGST. 

---------------------------------------------------------------------------------------------------------------------- 
TOTAL CHARGE SUMMARY 
ExGST: $270.91 GST: $27.09 $298.00 IncGST. 

---------------------------------------------------------------------------------------------------------------------- 
RECEIPT For Prepaid Amount: $298.00 

If you are paying by credit card and IF YOU HAVE NOT YET given us the card details you may fax your Credit Card details to (1800) 800 357: 

---------------------------------------------------------------------------------------------------------------------- 
This Tax Invoice has been issued by: 
ej removals abn: 33-566-245-539 
proudly carrying for: 
---------------------------------------------------------------------------------------------------------------------- 
ITT SERVICES PTY. LTD. ABN:xxxx ACN: xxxxxxxx
PO Box 231 
MITCHELL ACT 2911 
Phone: (1800) 800 200 Fax: (1800) 800 357 
www.interstate.com.au Email: info@interstate.com.au 

 Monday 8th July 2013-07-08

 Vivian,

As already explained to you’ll at Pay_pal why this is not possible due to the nature of the cutting edge product and me not having my vehicle. What are you doing with seller what evidence are you asking them. Why is Pay_pal putting the entire burden on me when the seller with a 5 year warranty cannot help in the commissioning and testing?

Please refer this case to someone more experienced and senior as this is not a run of the mill ordinary case. The product and circumstances need a different approach like the founder of pay-pal had in starting up pay-pal and developing it thus far. You need someone with an innovative approach to handle this case as a run of the mill approach will tarnish Pay-Pal and encourage dodgey sellers and undermine the faith and trust people have in pay-pal.

 Please go through all the evidence and documentation I have already submitted and asked the seller for cooperative approach even as they reduced a $200.00 for misleading and giving the false impression that a 3 or 5 year warranty gave free postage and handling on the iS Groove chair. They are trying to correcting it in large print on their website with detailed clarifications. If you take the correct approach all three parties can grow and evolve without a  robotic yes or no that may help you’ll close the case early but do untold damage to all three parties when the media gets involved.

M.C.Spencer

 Monday 8th July 2013-07-08

 Lynette @   pay-Pal Protection Services & Franky @ InnovatioSquare customer service dept

 Thanks will await their response to this e-mail by e-mail so that Pay-Pal is across everything. InnovatioSquare said they would send me some spare fuses. Have they sent it? When will I receive it and is it safe to switch on iS Groove with the underframe tubes A and L not connected anywhere? Will it overload and cause the only fuse to blow or open-circuit? Can you send plugs for those tubes if needed or else are they also meant to be like that? What was the reasoning behind these modifications? Why they are not mentioned in the instructions manual. Why are you‘ll taking so long to respond with added money for the 5 year warranty. How can I trust you’ll to keep to warranty when you are neglecting in the assembly. Commissioning and testing stage with pay_pal dead line hanging like Damocles sword. How much do you pay Pay-pal for this transaction? Is that a reason for Pay-pal to hurry? Should all the other claimed functions work as in the instruction manual what price reduction are you willing to offer? Do you have anyone here to give you a report on this? If I am to get another massage chair seller who does not have this type of cutting edge product to give a report will you reimburse such costs? All this is in the light of the detailed e-mail with pix that I have sent a couple of hours ago with many pixes and explanations re-repeated.

 Monday 8th July 2013-07-08

 Lynette @   pay-Pal Protection Services & Franky @ InnovatioSquare customer service dept,

  Further to the previous email found below, I forgot to mention that I had to undo the two screws holding a three-ply wood plank on which the seat cushion is placed on to the underframe to gain access to the manufactures’ air-tubing design main label in pix 23 to release the underside air tubes J, K, B/I. I omitted another label of an actuator in pix No 21, that may help estimate the date of manufacture that most other equipment have but not this so-called latest and cutting edge iS groove.

 M.C.Spencer

 Seller's Pay-Pal Transaction ID: xxxxxxxxxxxxxx

 My Pay-Pal Your Transaction ID: xxxxxxxxxxxxx

 Case Number: PP-002-456-862-368

 Transaction Amount: -$4,238.00 AUD

 Pay-Pal Transaction Date: 21 Jun 2013; Item delivered on Saturday 29th June 2013

 Lynette @   pay-Pal Protection Services & Franky @ inovatiosquare customer service dept,

 Your cut-off date for this dispute is is very unfair and favouring the seller and yourself to my detriment and loss in the light of the following facts.

 This iS Groove massage chair from InnovatioSquare as their name itself suggests is cutting edge, latest and most expensive with air-tubes etc as per URL .innovationsquare.com.au/product/Massage-Chair/iS-Groove-Massage-Chair-Blue.php?page=specification#axtrainfo and most expensive in the field of massage chairs only available with them. I doubt there being anyone in Melbourne qualified to comment or report on it and had it been available here I would have purchased it in Melbourne. If they or pay-pal can suggest anyone I will ask them to come and inspect report.

  1. I am without transport for the whole of this week as my vehicle is undergoing some heavy repairs. Please speak to Marcello Pizzirusso on 03 9543 7777 of B&A motor Body repairs if you doubt my veracity.

  2. Other than all the shortcoming and errors of omission and commission in regard to labelling and assembly that I have pointed out to you’ll with pixes 1 to 22. I will resend some of the highlights with this email. My latest finding is that major modifications have been done to the seat cushion by innovation square staff to the air-tubing not intended by the manufacturers. The most recent pixes numbered 23 and 24 will attest to this. Pix No 23 gives the details air-tubing as the manufacturer  intended as follows B,D,C for left   side, A,L for Right side, in for the back-rest E,F,H,N and for the under seat cushion E, F, H, N.

  3. Only the Right and left hand side are as the manufacturer intended. The rest have all been modified and changed and not mentioned in the iS Groove Instruction manual sent with it. The “in” back-rest  is fitted as M and N as in pix 24 in the same pix you can observe that the seat cushion has only 3 I.J,K/B instead of the  manufacturers intended four  I,J,K,M.   E, F.and H are not to be seen anywhere physically but there is a repeat labelling of A and L in the underside with nowhere to be connected. Will it affect the functioning if I were to power it and try it out in this state? Please ask InnovatioSquare to let me know at their earliest lest something go wrong and they blame for their misleading warranty advertisement and lack of ongoing support to assemble something they have changed and modified without any explanations in the manual.

  4. Information Square staff say they are investigating my complaint and it is unfair by them too for you to want close this early when I am being used as a guinea pig and experimented upon whilst $4,238.00 AUD is locked with them I am sweating it out with great back-pain.

  5. Please show some mercy and consideration to my plight as I now really believe that I have been foolish to make this purchase and I am trying to make the best of a bad bargain with pay_pal and InnovatioSquare help should this work the way they claim it would work in the instruction manual I am willing to keep it at a much a much reduced cost for all the pain and suffering that is being inflicted on me.

 

M..C.Spencer

 7th July 2013

 

I have sent you’ll the entire e-mail correspondences and pictures to "service@paypal.com.au" <service@paypal.com.au>.  The following is an abridged version of my correspondences with InnovatioSquare prior to and after delivery of the iS Groove massage chair that I am unable connect-up and test its functionalities as per details below. Further it is suspected that it is a demonstration and/or returned chair and not a brand new chair as claimed and charged. Please read bottom-up for chronological sequence. I need more time as there is no response from them this weekend.

 From: Mal Spencer <mcspencer44@yahoo.com.au>
To: Customer Consultant <hello@innovationsquare.com.au>; "service@paypal.com.au" <service@paypal.com.au>
Sent: Sunday, 7 July 2013 10:20 AM
Subject: Fw: Re Purchase of so-called brand new iS Groove massage chair

 

 

 

 

 

Seller's Pay-Pal Transaction ID: 5MA83140XJ524821Y

 

My Pay-Pal Your Transaction ID: 12039022Y9356800J

 

Case Number: PP-002-456-862-368

 

Transaction Amount: -$4,238.00 AUD

 

 

 

Atn of Mr Franky & inovationSquare Customer Service,

 

Here are two more pix Numbers 19 and 20 of the same RH arm-rest and underframe showing that labelling is missing on an air-tube on the connections as there were only 2 tubes involved here, I connected the unlabelled tube to the other but in the case of the seat and under frame the labelling is quite different not having the same letters on either side as detailed below. Hence there are errors no-labels, double labels and mislabelling. Hence how can anyone believe the claim by InnovatioSquare that this massage chair was connected and tested before sending it to me they are full of misleading and false claims as already pointed out in my earlier detailed correspondences Re the warranty and free Postage and handling claim which they have not really corrected in fairness despite reassuring so and I am unable to connect and test if all the claimed functions are working properly? Who knows what other functional claims are missing or absent until I am able connect up properly and test all claims Re functionality of this iS Groove massage chair.

 

Pay-Pal please give us  more time in the light of these difficulties that I am encountering with Franky and the InnovatioSquare customer service.

 

 

 

M.C.Spencer

 

 

 

Mahulchandran.C.Spencer

 

----- Forwarded Message -----
From: Mal Spencer <mcspencer44@yahoo.com.au>
To: Customer Consultant <hello@innovationsquare.com.au>; "service@paypal.com.au" <service@paypal.com.au>
Sent: Saturday, 6 July 2013 3:51 PM
Subject: Re: Re Purchase of so-called brand new iS Groove massage chair

 

 

 

Pay-Pal please update Please Update Us: Case # PP-002-456-862-368

 

 

 

Pay-Pal Transaction Date: 21 Jun 2013; Item delivered on Saturday 29th June 2013
Transaction Amount: -$4,238.00 AUD
My  Pay-Pal Transaction ID: 12039022Y9356800J applies for this iS Groove massage Chair.

 

 Franky customer serve Dept @ InnovatioSquare,,

I have still not got to cleaning it but I have had much trouble due to lack of proper assembly, labelling and installation instructions that when the pin holding the foot-rest to the under frame slipped and sprung out and logged itself in some crevice in the underframe. I took pix number 14 where two washers were stuck magnetically on the body of the Derrock Linear Actuator as it has left your assembly and testing place. These lose washers could drop off and cause shorting other probs which indicates poor quality of assembly and testing workmanship even as I sent you a picture of washer being fitted wrongly in the connection of the foot rest to the underframe. This was corrected with much time and effort with a friend of mine yesterday with my neck and back still aching.

 

Pixes Numbered 15 to 18 were taken obtain confirmation and advice from you in the connection as it’s not given in the instruction and installation manual. These pix will show you that I will be connecting air-tubes M and N to the respectively R and L hand sides of the unmarked back-rest plugs.

 

The two tubes labelled A and L in the underframe are not show where they are to be connected though on seat there are tubes marked J, K and B and I on the same tube numbering a total of 3. That leaves one tube without anywhere to connect. Do J, K and B/I go to A and L? Is one of one of them spare and if so which one? If so Which of J, K, B/I go to A or L from the underframe?

 

InnovatioSquare is causing me unnecessary pain and suffering due misjudgements and errors omissions and commissions. 

 

M.C.Spencer

 

 

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Wednesday, 3 July 2013 10:11 PM
Subject: Re: Re Purchase of so-called brand new iS Groove massage chair

 

 

 

Hi Mal,

 

 

 

Once we again we re-iterate that ALL the chairs that we sell are brand new.

 

ALL the chairs have been tested in the factory, meaning it would've been assembled, tested, and dis-assembled.

 

Once it gets to our Sydney warehouse, we leave it UNOPENED.

 

 

 

If a customer sends back a chair, we sell these off elsewhere as a used item. We don't re-pack and re-sell as brand new.

 

 

 

The marking you shown on picture 7 exists in ALL our iS Groove chair. It's a normal tooling mark (parting line).

 

Once you assemble everything none of the marking should be visible, as they're all inside covered by the leathers.

 

 

 

In regards to the marks left by the Quality inspector, you can use any leather cleaner and these marks should disappear. 

 

Let us know if for whatever reason you can't get the marks off. 

 

 

 

Regards,

 

 

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 03/07/2013, at 7:43 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Franky & Customer Service @ InnovatioSquare,

 

 

 

Please look at the attachment of the head rest cover that is soiled and damaged by dry chemical cleaning yet left with those marks. This is a chair that someone has used and returned within the 7day trial period. You need to make amends for all these shortfalls

 

and compensate me if not I am giving you and Pay-pal notice that I too will want you take it back refund me in full as I feel cheated and disappointed. There are other marks of touch and pasting on the RHS of the underframe. I will take those pix of them

 

and all when I am able assemble it with the help of a friend who has agreed to come on Thursday.

 

 

 

Mahulchandran(Mal).C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Tuesday, 2 July 2013 11:17 AM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

Thanks for your detailed photos and explanations.

 

 

 

Please be rest assured that all our products on our website are all brand new.

 

You will have noticed that some bolts have been placed in their respective spot because we test every single one of chairs down at the factory prior to packing it and getting it delivered.

 

This is to ensure that you receive a fully functional chair.

 

 

 

We do not sell touched up / re-conditioned chair, as should be evident from the leather.

 

 

 

I have sent these photos across to the technicians for them to analyse.

 

At the same time we will also be organising the spare sets of bolts for you.

 

 

 

Also, when you finish assembling the chair, the arm rest and the whole chair (most bits) should be covered in the leather parts, which should look beautiful and flawless, hiding all the internal parts.

 

 

 

Regards,

 

 

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 02/07/2013, at 10:32 AM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Mr Franky @ InnovatioSquare & Customer service,

To your last side-stepping the main issues comment my response is  that  is the most expensive massage chair that you’ll @ InnovatioSquare have and the most expensive that I have come across to-date.

Please observe the attached pix to note the following as I having doubts as to whether you'll have sent me a brand new one or a touched-up reconditioned one. Further I will elaborate explain my reasons numbered pix by pix from for now from 1 to 12.

 

 

 

1st Pix Unassembled Left leg and foot side to the underframe.

 

 

 

2nd Assembled Right leg and foot side with flat side of washer placed oppositely.

3rd Close-up of unassembled Left leg and foot side to the underframe.

 

 

 

4th Overall Pix of both left and right sides of underframe as unpacked from cardboard box.

 

 

 

5th Please the upper part of this pix at the damage on the right hand side of underframe.

 

 

 

6th Further damage on pix 5 more to the back of the damage on right side of underframe.

 

 

 

7th. more damage on the right leg and foot rest side.

 

 

 

8th  Left side unassembled washer that I placed  but not fitted to show that there is no gap between the underside frame and the washer when placed with the correct side facing the frame.

 

 

 

9th. Right side assembled I placed a small yellow handled screw driver to show that there is a  gap between the underside frame and the washer when placed incorrectly with the wrong side facing the frame.

 

 

 

10th Same as pix 9 but a more close-up view.

 

11th Same as pix 8 but a more close-up view.

 

 

 

12th Same as pix 4 but a more close-up view.

 

 

 

When these two card boxes have travelled by road all the way from Sydney with only one side of the leg and foot rest assembled and the other dangling all the way; this would have caused much stress and strain on the Right leg and foot side taking the full weight, that should have shared equally by each side that the small bolt may or will break when I start using the chair with the washer too wrongly placed causing additional looseness and vibrations. Hence send me a spare set of bolts for this part of the assembly along with the fuses.

 

 

 

I am also beginning to wonder if I should assemble the chair on the ground floor and test it and then disassemble it and take it to the 1st floor only if it works properly if not I will have the extra trouble of bringing it back to the ground floor to return it to you’ll. What do you suggest? Am I being experimented upon?

 

Mahulchandran (Mal).C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Monday, 1 July 2013 5:20 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

As you can understand, since we are selling the chair for such a low price, we can't afford to include technician's installation service for free. 

 

If we included the technician's cost in the price, we will have to increase the chair's price.

 

Most of our customers understand and they don't mind installing the chair themselves.

 

For those who wants it installed, we have the option for them.

 

 

 

Regards,

 

 

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 01/07/2013, at 5:17 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

From: Customer Consultant <hello@innovationsquare.com.au>

 

To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Monday, 1 July 2013 12:36 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

We did answer your 3 points individually. Please read our responses carefully and tell us if you have further questions:

 

"Hi Mal,

 

 

 

To answer your questions:

 

1.     Meanwhile I noticed that there is not a word about the left side of the leg and foot rest not being attached the underframe.

 

Why is this so? 

 

A. This is mentioned here: There is nothing about you'll attaching only the Right leg and foot side to be assembled
and attached to the underframe whilst the left side left unfitted lose and swinging  with with three small parts all over the main box?

 

http://www.innovationsquare.com.au/product/Massage-Chair/iS-Groove-Massage-Chair-Blue.php?page=specification#axtrainfo

 

 

 

 

 

2.    Only the small bolt for this connection was inside the power chord box, the washer and the short attaching spindlle was

 

found lose inside the main box as the small cardboard biox containing the power chord was not properly taped to secure it inside.

 

I wonder if there is anything else that is missing.

 

A. Every other part is already attached to the related sections to make it easier for you to assemble. Nothing should be missing.

Please note you are talking about the ideal and theory I am talking about what I am faced with in reality.

 

 

 

3.    Why have you'll not sent any spare fuse? The rating nor the length of the fuse too is not mentioned though one suspects it 150wats  devided by 230V?

 

A. Spare fuse is never sent. If the fuse for whatever reasons popped, we can send you a spare one.

 

The spec for the fuse of transformer is 10A 250V; Fuse of PCB is 6.3A 250V,Fuse of power input area is 5A 250V
Please send me some spare fuse.

 

If you require assembly / installation service, we can provide this service to you for $200.

 

Please advise if you require this service so we can arrange the invoice and get the technician over to your place.

Is this another way of making more money and creating employment your company folk? I can copy what you'll have done on the RHS and likewise to the LHS but this should not have been so; is it neglect or deliberate? you'll need to lift your game despite it being already quite good and easy understand manual. You'll are very good but there is better and best practice to go by to strive for excellance.

 

 

 

Regards,

 

 

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 01/07/2013, at 11:34 AM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Please re-read my 3 pointsand try to respond individually to them without a blanket URL . As the page you have directed me
to does not address the issues and concerns I have raised in these 3 points. If you are not up to it please get at a senior person
to respond to these.

 

 

 

 

 

Mahulchandran.C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Sunday, 30 June 2013 6:59 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

To answer your questions:

 

1.     Meanwhile I noticed that there is not a word about the left side of the leg and foot rest not being attached the underframe.

 

Why is this so? 

 

A. This is mentioned here:

 

http://www.innovationsquare.com.au/product/Massage-Chair/iS-Groove-Massage-Chair-Blue.php?page=specification#axtrainfo

 

 

 

 

 

2.    Only the small bolt for this connection was inside the power chord box, the washer and the short attaching spindlle was

 

found lose inside the main box as the small cardboard biox containing the power chord was not properly taped to secure it inside.

 

I wonder if there is anything else that is missing.

 

A. Every other part is already attached to the related sections to make it easier for you to assemble. Nothing should be missing =).

 

 

 

3.    Why have you'll not sent any spare fuse? The rating nor the length of the fuse too is not mentioned though one suspects it 150wats  devided by 230V?

 

A. Spare fuse is never sent. If the fuse for whatever reasons popped, we can send you a spare one. I can get the spec of the fuse for you.

 

 

 

 

 

Cheers.

 

 

 

Regards,

 

 

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 30/06/2013, at 2:57 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

The iS Grove,massage chair was delivered yesterday 29h June 2013  and I read through the instruction manual.

 

Waiting for a friend to help me bring the underframe upstairs

 

1.     Meanwhile I noticed that there is not a word about the left side of the leg and foot rest not being attached the underframe.

 

Why is this so? 

 

 

 

2.    Only the small bolt for this connection was inside the power chord box, the washer and the short attaching spindlle was

 

found lose inside the main box as the small cardboard biox containing the power chord was not properly taped to secure it inside.

 

I wonder if there is anything else that is missing.

 

 

 

3.    Why have you'll not sent any spare fuse? The rating nor the length of the fuse too is not mentioned though one suspects it 150wats  devided by 230V?

 

 

 

Will keep you informed of the progress.
   

 

 

 

Mahulchandran(Mal).C.Spencer

 

 

 

----- Forwarded Message -----
From: Mal Spencer <mcspencer44@yahoo.com.au>
To: Customer Consultant <hello@innovationsquare.com.au>
Sent: Thursday, 27 June 2013 1:17 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

That's very good to hear, well done.

 

 

 

 

 

 

 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Thursday, 27 June 2013 9:40 AM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

To answer your queries:

 

1. We have forwarded your concern to the warehouse team for them to be in touch with MainFreight.

 

2. Management has advised the tech team to clarify the free P&H on the massage chair warranty.

 

A clear statement has been added to the massage chair warranty product as follow:

 

"NOTE: adding the warranty to the massage chair purchase does NOT entitle you to a free delivery for the massage chair.
This warranty is on Free P&H because it is an electronic warranty."

 

 

 

If you have any other question, please don't hesitate to leave us your number and one of our consultant will give you a call back during business hours.
Or alternatively you can email us / call us on 0451 830 430.

 


Thanks!

 

 

 

Regards,

 

 

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 27/06/2013, at 3:02 AM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Why is there no response to this?  Mainfreight has left a card for me to call on 03 9265 5300 but whenever I call them the recorded message states that they are answering long calls etc and want me wait that i have got tired of waiting.

 

Please ask them to call me on 0414955402 and.or 03 9560 7126 to arrange a mutually conveient time for delivery.

 

 

 

Mahulchandran.C.Spencer

 

----- Forwarded Message -----
From: Mal Spencer <mcspencer44@yahoo.com.au>
To: Customer Consultant <hello@innovationsquare.com.au>
Sent: Monday, 24 June 2013 11:49 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

What's there for the 3 and 5 year electronic paperless warranty from anywhere and anytime within that period as your Franky explained earlier to me to e in need of having FREE Postage & Handling?

 

Except to mislead and give the false impression in context that taking either of these warranties entitles one to massage chair being sent with FREE POSTAGE & Handling. Stop pretending and be a man

 

Or does the establishment you serve stripped you’ll of your  reason and fairness for profits sake?

 

 

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Monday, 24 June 2013 6:56 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

Yes we can see that.

 

 

 

What's wrong with this section?

 

 

 

 

 

Regards,

 

 

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 24/06/2013, at 6:15 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Please look at the very bottom of this URL just above Product categories as copied below.

 

   

Shop   >   All Products   >   iS Groove Massage Chair - Blue

 

 

Our Product Categories

 

 

 

 

 

Mahulchandran.C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Monday, 24 June 2013 6:10 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

http://innovationsquare.com.au/product/Massage-Chair/iS-Groove-Massage-Chair-Blue.php is not on free P&H, therefore there is no Free P&H sticker on this URL.

 

 

 

Regards,

 

 

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 24/06/2013, at 5:51 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Are you not aware of context and perspective? in the pictures of the  massage chairs in the three colours and the 3 and 5 year extended warranties on the URL http://innovationsquare.com.au/product/Massage-Chair/iS-Groove-Massage-Chair-Blue.php that will not copy the "FREE P & H" that appears on this URL where the "FREE P & H" keeps disapperaing when copying and trying to past into the correspondence. You feigning and breaking the thread of these emails continuity as well in addition to having smart IT staff to to mislead and deceive.

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Monday, 24 June 2013 5:35 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

We are not denying the existence of anything.

 

If we can understand what the issue is, we will definitely solve it.

 

Our free P&H stickers are very accurate.

 

If the product does not have free P&H, then it won't have any free P&H stickers.

 

If it does, then it will have the free P&H stickers.

 

 

 

Regards,

 

 

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 24/06/2013, at 5:23 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Customer consultant Frankie & Admin @

 

Innovation Square,

 

 

 

Are you not aware of the 4 phases of dispute resolutuion?  Namely firstly get angry then secondly deny the exssitance of it , thirdy compromise and 4th and lastly resolve it. You'll are now in phase one and 2 move on to 3 and 4 or I will reserve the right to follow through with what I have implied after monitoring these web pages for change and improvement to be more genuine, accurate, fair and just.

 

 

 

Mahulchandran(Mal).C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Monday, 24 June 2013 4:35 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

We honestly don't understand your concern?

 

The Free P&H stickers are working perfectly fine.

 

 

 

Regards,

 

 

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 24/06/2013, at 4:07 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

 

 

Hi Franky,

 

 

 

Please  let me know as to what other products other than the three models of massage chairs including the top most model that I am purchasing from you'll  have options of the 3 and 5 years Extended Warranties for $428.00 and $ 488.00?.  I ask this question in due to your website showing that these are exclusive for the massage chairs only. Do also please observe that the above copy and paste of the above logos from the   URL http://innovationsquare.com.au/product/Massage-Chair/iS-Groove-Massage-Chair-Blue.php   will not copy the "FREE P & H" that appears on this URL. You’ll should do something to remedy this situation in your own interests as well; if not customers would feel that you'll are lacking in transparency that  tantamount to being misled and cheated through web page design etc that your  IT staffers should address as early as possible before someone contemplates taking you'll to consumer affairs and/or the ACC.

 

 

 

Mahulchandran (Mal) .C.Spencer

 

 

 

 

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Monday, 24 June 2013 3:45 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

Sorry which other matters?

 

 

 

Regards,

 

 

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 24/06/2013, at 3:44 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Yes Franky

Any thoughts, feelings or comments on the other other mtters?

 

 

 

 

 

Mahulchandran.C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Sunday, 23 June 2013 10:32 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

To answer your questions, the 3 years and 5 years extended onsite warranty applies to our 3 current massage chair models:

 

- iS Groove

 

- iS Ult-88

 

- iS World 7000.

 

 

 

If you have any other question, please don't hesitate to leave us your number and one of our consultant will give you a call back during business hours.
Or alternatively you can email us / call us on 0451 830 430.

 


Thanks!

 

 

 

Regards,

 

 

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 23/06/2013, at 1:27 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

 

 

Hi Franky,

 

 

 

Please  let me know as to what other products other than the three models of massage chairs including the top most model that I am purchasing from you'll  have options of the 3 and 5 years Extended Warranties for $428.00 and $ 488.00?.  I ask this question in due to your website showing that these are exclusive for the massage chairs only. Do also please observe that the above copy and paste of the above logos from the   URL http://innovationsquare.com.au/product/Massage-Chair/iS-Groove-Massage-Chair-Blue.php   will not copy the "FREE P & H" that appears on this URL. You’ll should do something to remedy this situation in your own interests as well; if not customers would feel that you'll are lacking in transparency that  tantamount to being misled and cheated through web page design etc that your  IT staffers should address as early as possible before someone contemplates taking you'll to consumer affairs and/or the ACC.

 

 

 

Mahulchandran (Mal) .C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Friday, 21 June 2013 12:52 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

Not to worry, we'll be around for many years to come, as we have a business model whereby we create a win-win situation =).

 

 

 

If you have any other question, please don't hesitate to leave us your number and one of our consultant will give you a call back during business hours.
Or alternatively you can email us / call us on 0451 830 430.

 


Thanks!

 

 

 

Regards,

 

 

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 21/06/2013, at 12:50 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Yes Franky,

Noted and thanks very much. I think you'll you'll have been in business for some 17 years and hope you'll grow unlike a friend of mine from whom I bought a PC gave me a 5 year warranty and closed business in 2 years.

 

 

 

 

 

Mahulchandran.C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Friday, 21 June 2013 12:36 PM
Subject: Re: Further to registration. Receipt of purchase, Pse let me know to be at home.

 

 

 

Hi Mal,

 

 

 

Congratulations on your purchase =).

 

 

 

We will forward the order detail to the warehouse guys and they will be in touch with you once the item has been organised for delivery.

 

 

 

If you have any other question, please don't hesitate to leave us your number and one of our consultant will give you a call back during business hours.
Or alternatively you can email us / call us on 0451 830 430.

 


Thanks!

 

 

 

Regards,

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 21/06/2013, at 12:24 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

 

 

 

 

 

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Friday, 21 June 2013 12:02 PM
Subject: Re: Further to registration

 

 

 

Hi Mal,

 

 

 

Ok, the bonus is still there for you.

 

Simply proceed to checkout and enter the gift certificate.

 

Do let us know if you have issues proceeding through the checkout, we can walk you through it.

 

 

 

On step 3, in 'order summary', at the bottom right hand corner you should be able to see a field to enter gift certificate.

 

Please enter J2VCNY in here to take advantage of your $200 discount.

 

 

 

 

 

 

 

If you have any other question, please don't hesitate to leave us your number and one of our consultant will give you a call back during business hours.
Or alternatively you can email us / call us on 0451 830 430.

 


Thanks!

 

 

 

Regards,

 

 

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 21/06/2013, at 11:58 AM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Yes Franky,

The $200 discount,

 

 

 

Mahulchandran.C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Friday, 21 June 2013 11:21 AM
Subject: Re: Further to registration

 

 

 

Hi Mal,

 

 

 

Please confirm which bonus you'd like?

 

The portable dvd player, OR the $200 discount, OR the shoulder massager?

 

 

 

Regards,

 

 

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 21/06/2013, at 9:40 AM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

Could you also please include the delivery insurance of $50.00 as well as your mobile shoulder massager was 43000.00.?

 

 

 

Mahulchandran.C.Spencer

 

----- Forwarded Message -----
From: Mal Spencer <mcspencer44@yahoo.com.au>
To: Customer Consultant <hello@innovationsquare.com.au>
Sent: Friday, 21 June 2013 9:35 AM
Subject: Re: Further to registration

 

 

 

Ok Franky,

Thanks for your explanations and I will pay the amount as you have stated in a few minutes via pay-pal. Please confirm that best Black and Bronze and not Red and white DVD/TV tuner and games etc will come by Aus Post.

 

 

 

Mahulchandran.C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Thursday, 20 June 2013 6:34 PM
Subject: Re: Further to registration

 

 

 

Hi Mal,

 

 

 

We are sorry to hear about your situation with your tax agent.

 

 

 

On the other hand.

 

Let's give you another example that might make more sense.

 

 

 

Our portable DVD player items are listed as Free P&H.

 

These are 2kg items.

 

 

 

According to your theory, if you add the portable DVD player to the basket where you are also purchasing a massage chair WITHOUT the free P&H, you should also receive Free P&H on the 154kg chair?

 

This doesn't really make sense does it?

 

 

 

We are not in the business of misleading any of our customers, nor are we in the business of ripping people off.

 

 

 

You can go to the shops and see similar massage chair with lesser quality sell for at least $7,000, on just the chair itself.

 

 

 

We have never advertised our chair on free postage and handling and we don't plan to do so. 

 

We don't make a lot from our chairs, so if we start offering free postage and handling on the chairs we'll become a charity.

 

 

 

We apologize if you feel misled, but we have offered the best deal for you. If you feel this is not good enough, then there's nothing more we can do.

 

 

 

Regards,

 

 

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 20/06/2013, at 6:25 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

 

 

Yes Franky,

 

 

 

Who will want to simply want to purchase ONLY the 5 years extended warranty and proceed to the checkout without a product or item? It may some sort of a sales gimmick from the point of view of the seller but it does not hold water in terms of the reality of the situation to a buyer. To say the very least it is misleading and you too partly acknowledge it  by way of the softener you are offering and I do appreciate it but it’s not enough as you are taking $470.00 with one hand and giving back $200.00 with the other hand. This is very akin or similar to my tax agent and accountant who made me lose about $15,000.00 on GST in not informing me that GST could be claimed only after I make profit from the company when he established a company for me. This was in addition to another loss of $18,000.00 on capital gains Tax that could have been set-off against my capital losses from the sale of loss producing Telstra shares without my having to pay any taxes to the ATO last financial year.


He is doing my quarterly CGT returns and company and personal tax returns for the past nearly 2 years free of charge to make up for it by way of redemption but paramount question is whether it’s a fair deal by me for creating work, business and custom for himself and his company through his lack of diligence, honesty, integrity and ability which may even make me suspect that like you'll he may have premeditated and done it to ensure continuous custom and/or business from me as I would have been able to do my tax returns on my own now with the closure of the company but due to the Telstra share imputation credits, I will need to keep going to him or another accountant until the share value rises above the buying price of my shares in the 90’s. Are you too not doing something similar if not the very same thing to me only here it’s a much smaller amount, is it not?

 

 

 

I am trying to get you understand my mini or micro problem relative to a macro problem that I am already facing and having to contend with much pain of mind and sorrow as I do not want to or like to hurt anyone at my late age not knowing when my call may come to the yonder blue.

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Thursday, 20 June 2013 5:16 PM
Subject: Re: Further to registration

 

 

 

Hi Mal,

 

 

 

We're not sure what it is you are claiming we are not honoring?

 

If you purchase ONLY the 5 years extended warranty and proceed to the checkout, you will see that P&H is ZERO dollars, i.e. FREE.

 

 

 

As previously mentioned, you cannot combine 1 item with Free P&H and expect the other items to have free P&H as well.

 

This policy applies everywhere you go, not just our shop.

 

 

 

Our LAST offer for you is, instead of giving you the free bonus, you can use this voucher, valid for one time use only "J2VCNY" on checkout and you will receive a $200 discount off your total purchase.

 

 

 

On step 3, in 'order summary', at the bottom right hand corner you should be able to see a field to enter gift certificate.

 

Please enter J2VCNY in here to take advantage of your $200 discount.

 

 

 

 

 

 

 

Please note that NO ONE ELSE gets this discount. 

 

Management wants you to experience our chair as we are confident you will love this chair.

 

 

 

Regards,

 

 

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 20/06/2013, at 5:04 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 


Dear Mr Franky,

The Pay-pal page has timed out and it has given me more time to think that I would very much admire your fairness and not want to waste money on a not so useful and unwanted thing at my age  that I will sign-up any time should you'll stick to and honour your claim as in this URL with the 5 year extended warranty with FREE P & H as per the URL below..

 

http://innovationsquare.com.au/product/Massage-Chair/5-Yrs-Extended-Onsite-Warranty.php

 

 

 

 

 

Mahulchandran.C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Thursday, 20 June 2013 4:40 PM
Subject: Re: Further to registration

 

 

 

Hi Mal,

 

 

 

We can confirm that we will include the 1x iS Visualize 108 PDVD (color: White/Red) for you for FREE if you complete your order of the 1x iS Groove today.

 

 

 

Please proceed to the checkout on the website to complete your purchase.

 

 

 

Please note that the Free PDVD will be sent separately via Australia Post. The chair will be delivered by our MainFreight courier.

 

 

 

If you have any other question, please don't hesitate to leave us your number and one of our consultant will give you a call back during business hours.
Or alternatively you can email us / call us on 0451 830 430.

 


Thanks!

 

 

 

Regards,

 

 

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

 

 

On 20/06/2013, at 4:34 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

OK  Mr Franky,

 

 

 

I will take it with this offer of yours - http://innovationsquare.com.au/product/101-Screen-w-TV-Games/iS-Visualize-108-PDVD-WhiteRed.php

 

 

 

 

 

 

 

epecting it to be the also the best and the top of the range with full waranty like Grove massage chair $3,480 + $488 + $470 (delivery of the chair to your place) = $4,438.

 

 

 

Please confirm for me to pay

 

 

 

Mahulchandran.C.Spencer

 


 

From: Customer Consultant <hello@innovationsquare.com.au>
To: Mal Spencer <mcspencer44@yahoo.com.au>
Sent: Thursday, 20 June 2013 4:21 PM
Subject: Re: Further to registration

 

 

 

Hi Mal,

 

 

 

As previously advised, Free P&H on the 5 years warranty means exactly that.

 

You cannot combine 1 item with Free P&H and expect the other items to have free P&H as well.

 

 

 

The other items you can choose from if you do not need the shoulder massagers are (choose 1):

 

- http://innovationsquare.com.au/product/EOFY-SALE/iS-All-Rounder-Massager-2012-Collection.php (this is the all rounder massager we were referring to)

 

- http://innovationsquare.com.au/product/EOFY-SALE/iS-Visualize-108-PDVD-BlackBronze.php 

 

- http://innovationsquare.com.au/product/101-Screen-w-TV-Games/iS-Visualize-108-PDVD-WhiteRed.php

 

Regards,

 

Franky

 

Customer Consultant

 

hello@innovationsquare.com.au

 

 

 

 

 

 

 

 

 

On 20/06/2013, at 4:14 PM, Mal Spencer <mcspencer44@yahoo.com.au> wrote:

 

 

 

The shoulder massager would be superfluous to me as I have have  a Niagra massage pad with heating for over 22 years and it still works. Would very much appreciate your  waiving of the P & H as stated in 5 year warranty and only as a last resort would I prefer some other item to chose from provided you send me a full list of all the items you'll currently sell.

   Mahulchandran.C.Spencer

 From: Customer Consultant <hello@innovationsquare.com.au> To: Mal Spencer <mcspencer44@yahoo.com.au> Sent: Thursday, 20 June 2013 4:03 PM Subject: Re: Further to registration

 Hi Mal,The only difference is that you don't get a physical booklet for the warranty. With electronic copy of the warranty, you simply email us whenever you have an issue and we'll be able to look up your details.This means your warranty will NEVER be lost.Also, management have just informed us, because you have been interested in our massage chair for some time now, if you can complete your order today, we will include a FREE shoulder massager, valued at $300 for you. =).Regards,FrankyCustomer

 Plenty of more material available if required by anyone Re this unscrpulous internet  trader now operating from riverstone NSW Australia.

 


This report was posted on Ripoff Report on 04/29/2014 06:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tjhin-Franky-Innovation-Square-Sydney/Sydney-Select-StateProvince-2765/Tjhin-Franky-Innovation-Square-Sydney-Tjhin-Franky-Unit-2-59-61-Edward-Street-Riversto-1142794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Tjhin Franky Innovation Square Sydney

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
3Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

18th Nov Response From the Attorney General's Office of the state of Victoria.

AUTHOR: Mal - ()

me Me  Noted Thanks.

To

attorney-general@justice.vic.gov.au

Nov 18 at 10:25 PM

Noted Thanks.

 

Hide message history

On Monday, 17 November 2014, 14:28, "attorney-general@justice.vic.gov.au" <attorney-general@justice.vic.gov.au> wrote:

 

Dear Mr Spencer

I am writing to acknowledge receipt of your email of 15 November 2014 to the Attorney-General, the Hon Robert Clark MP.

Your correspondence is currently being considered.

Kind regards

Dannielle Wilkinson

Office of the Hon. Robert Clark MP

Attorney-General ● Minister for Finance ● Minister for Industrial Relations

Email: attorney-general@justice.vic.gov.au Phone: 03 8684 1101

 

 

 
PRIVATE & CONFIDENTIAL
The content of this e-mail and any attachments may be private and confidential, intended only for use of the individual or entity named. If you are not the intended recipient of this message you must not read, forward, print, copy, disclose, use or store in any way the information this e-mail or any attachment contains.
If you are not the intended recipient, please notify the sender immediately and delete or destroy all copies of this e-mail and any attachments.
Our organisation respects the privacy of individuals. For a copy of our privacy policy please go to our website or contact us.

 

Reply, Reply all or Forward | More

 

 

To:- Tony Jacobs complaints Registrar, The principal Registrar at VCAT, The AG and all others as addressed. I have already detailed and explained many times over to Mr. Tony Jacobs the complaints Regi

To

Tony.Jacobs@vcat.vic.gov.au vcat-civil@justice.vic.gov.au VCAT VicLegalOmbudsman attorney-general@justice.vic.gov.au and 4 more...

Nov 15 at 2:12 PM

To:- Tony Jacobs complaints Registrar, The principal Registrar at VCAT, The AG and all others as addressed.

 

I have already detailed and explained many times over to Mr. Tony Jacobs the complaints Registrar the utter futility of complaining to him with reasons of the unreported, flawed and self serving internal complaints mechanisms within the VCAT yet he keeps on repeating in a sham and shaman like ritualistic form that I must use his prescribed form and have it attested by someone who knows nothing about the antecedents of the complaint but merely for my signature without any concern to do his tax payer funded duty to uphold the integrity and impartial ability of the VCAT to operate under the Rule of law and not by the misapplications of rules to be influenced/corrupt by being partial to some applicants in the business class. Please observe from the following URLS and extract of contents the pure distortions of the truth and other falsifications and denigrating remarks made by this internet trader Tjhin Franky (TF) who was treated with great partiality by the VCAT in the postponements methods’ and processes by the VCAT from October 2013 to 22 April 2014 culminating in the dubious disgusting VCAT member Robert Buchanan to my application Number C6558/2013 with the help and collusions of some other VCAT staff. The VCAT in this instance has in reality acted as an the Victorian Uncivil & Maladmistrative Self Serving Tribunal that needs to be more closely watched and probed through a Royal Commission based on my experiences from June 2000 to-date.

 

http://www.ripoffreport.com/r/InnovationSquarecomau/internet/InnovationSquarecomau-Franky-Tjhin-Stole-My-Money-4800-AUD-Riverstone-Australia-1124085 

 

http://www.ripoffreport.com/r/Tjhin-Franky-Innovation-Square-Sydney/Sydney-Select-StateProvince-2765/Tjhin-Franky-Innovation-Square-Sydney-Tjhin-Franky-Unit-2-59-61-Edward-Street-Riversto-1142794 

#4 REBUTTAL Owner of company

Victorian Civil and Administrative Tribunal, Small courts in Victoria Australia have thrown this case out the window in favor of innovation Square

AUTHOR: innovation Square - ()

SUBMITTED: Monday, October 27, 2014

POSTED: Monday, October 27, 2014

This customer by the name of Mahulchandran or Mal c Spencer have been abusing all our staff since day one using ridiculous excuses.

Mahulchandran or Mal c Spencer abused not just us, he abused PayPal customer service, he abused the courier guys, and he emailed us hundreds of emails including a lot of respectable professors and doctors.

Going back to Mahulchandran or Mal c Spencer's issue, he even got a 3rd party independent report confirming there is NOTHING wrong with the item that was purchased.

On the hearing date, Victorian Civil and Administrative Tribuna (VCAT) went through Spencer's evidence thoroughly and within minutes they dismissed Spencer's claim.

The tribunal members all unanimously agree that Innovation Square has done nothing wrong, and is a respectable business.

Since then, Spencer have been abusing not just innovation square members, but now the VCAT team as well.

Updates & Rebuttals

#1 REBUTTAL Owner of company

Court Case Showing Spencer's case being dismissed due to being a FALSE CLAIM.

AUTHOR: innovation Square - ()

SUBMITTED: Sunday, November 09, 2014

POSTED: Sunday, November 09, 2014

See attached court case copy showing Spencer's case being dismissed.

Everything else Spencer said are all defamatory and false. No court paper backing up his claims.

Please Spencer, stop harrassing and abusing everybody. STOP harrassing innovation square, STOP harrassing VCAT, STOP harrassing Telstra, STOP harrassing everyone that you come across. 

The end and FINAL result is, Spencer's case was dismissed due to false claim by Spencer. 

 

Show message history

On Friday, 31 October 2014, 15:45, "Tony.Jacobs@vcat.vic.gov.au" <Tony.Jacobs@vcat.vic.gov.au> wrote:

 

Dear Mr Spencer,

As previously advised I cannot investigate your complaint until you have lodge the matter on the correct form and had it duly witnessed.
I attach the form for your convenience.



Regards

Tony Jacobs
 n Registrar Complaints  
Victorian Civil and Administrative Tribunal

55 King Street, Melbourne VIC 3000  n DX 210576

T
F


+61 (03) 9628 9891

E

tony.jacobs@vcat.vic.gov.au

 

P Please consider the environment before printing this email.






From:        Mal Spencer <mcspencer44@yahoo.com.au>
To:        Tony Jacobs <Tony.Jacobs@justice.vic.gov.au>, "support@ripoffreport.com" <support@ripoffreport.com>,
Date:        28/10/2014 15:30
Subject:        Fw: Letter - Final Response - C6558-2013 Final response 2 October 2014.DOC




28th Oct 2014
 
To the VCAT Complaints Registrar Mr Tony Jacobs, support@RipoffReport.com  & Tjhin Franky,
 
1.    Please observe through this response of Tjhin Franky (TF) to the Rip-off website http://www.ripoffreport.com/r/Tjhin-Franky-Innovation-Square-Sydney/Sydney-Select-StateProvince-2765/Tjhin-Franky-Innovation-Square-Sydney-Tjhin-Franky-Unit-2-59-61-Edward-Street-Riversto-1142794  how he is exploiting to his advantage the negligence, lack of adherence to the truth, fairness or justice and diligence and the specially favored treatment rendered to him by some members and senior members (SM) such as Robert Buchanan (RB) of the VCAT where ordinary  members have issued  orders countermanding senior members to favour the defendant TF amongst other matters in even allowing him an audio presence where he was only called upon to pronounce his name by SM Robert Buchanan to create some sort of a false impression that TF was not known previously to RB though he could have dealt with him through a friend or a friend of a friend at the VCAT. As per attachments already forwarded to VCAT- Civil the VCAT rules, regulations and guide lines state that in the absence of the defendant the application should automatically be decided in favour of the applicant.
 
2.    The SM that RB ignored me my many pleas and requests and did not want to see the evidentiary proof that I gave him on a data storage device along with about six pages of my most recent submissions to the VCAT on this application as these relevant and pertinent material had been removed from the case file similar to what happened in my matter against Telstra in the 2000 to 2005 year periods but contained many superfluous and repeat documentations regarding electrical matters of the item in question from the defendant that were irrelevant the application ref No C6558/2013 which was only for the costs of my having returned the item in question and the cost of the technical report as Pay-Pal  had already adjudicated returned to me the cost of item in question. The defendant TF and SM RB were covertly and overtly trying to undermine the PayPal verdict and tried crookedly exploit this application of mine to their advantage with the help of some corrupt members and senior members at the VCAT.
 
3.    The SM RB did try repeatedly to go beyond the ambit of my application and tried very much to favour the defendant TF that I had to repeatedly both in writing and repeated oral submission remind him as to the real limited purpose of my application and his unfair and unjust attempts to go outside the mandate of the VCAT-Civil and my application before him. Further this hearing was conducted without the presence of any other person from the VCAT other than the SM RB which was also another  violation and disregard for their other irregularities’ of VCAT violating its own rules, regulations and hearing guide-lines of this matter as I have repeatedly enumerated and detailed  in my previous communications to the VCAT.
 
4.    Please note that TF, RB and the VCAT cannot continue to deceive people like “”frogs in a well” in this age of the internet when they will be scrutinized by people at large through the World wide Web that it is high time the ministry of justice and VCAT awoke to their repeated follies in continuing to ignore the many pleas that have made to date where I the victim am being further victimized whilst the wrong-doer TF has already been adjudicated by PayPal that he was in the wrong that it refunded the cost of the item though VCAT and some of its staff seem to have a peculiar justice system to favour people with contacts and connections and who may know if they be even corrupt enough to be on the take that the VCAT that has an inherent conflict of interests does not seem to report anywhere its own findings of its internal inquires hiding behind privacy and secrecy to shield its own apparent corrupt members that it has not found fit to respond to my concerns for three weeks. I am attaching some relevant communications from the Vic Attorney General and others relevant to the matters that have been raised in here.
 
Yours truly,
 
Mahulchandran or (Mal) C Spencer
 
Tuesday 28th October 2014-10-28
 

On Tuesday, 7 October 2014, 13:34, Mal Spencer< mcspencer44@yahoo.com.au> wrote:


Dear Mr. Anthony Jacobs, Registrar-Complaints@ VCAT-Civil,
 
1.    I am not asking for any private and/or privacy related information regarding complaints and actions taken with regard to particular member or senior member of the VCAT by name. All I am asking for is in very general terms in some form of statistical presentation either in the annual report or anywhere else on the VCAT website pertaining to the number and nature of such complaints and/or messages of appreciations of other more honorable members of the VCAT.
 
2.    The reason for my asking this is that I need to know if it’s worth my while of making a complaint primarily regarding SM Robert Buchan’s conduct though many other too are involved if you were to go through the many postponements, rejections and rescheduling and hearings in violations of VCAT process and procedures to favour a defendant from Sydney to talk the least over an audio connection with Mr. R Buchan acting as his counsel and not wanting to even see the evidences resubmitted at the hearing whilst the case file contained superfluous and wasteful reprinted documents over and over again etc. It is here that I observe another absurdity to make a complaint against each of them when they are all intrinsically bound by the same application Ref No ref C6558/2013.
 
3.    The absurd, incongruous and filibustering- time wasting requirement is for me to obtain an affidavit when the person who signs for me knows nothing about the complaint other than to attest my signature. It took me almost a year at the Financial Ombudsman Services over a motor vehicle accident claim where everything was done via the World Wide Web through the internet without any affidavit or other procrastinating and devious methods and procedures.
 
4.    If as you are trying allude that such general information too Re VCAT internal complaint matters are not available at all to the public then the whole process seems to be a sham and a farce with inherent conflicts of interests amongst all VCAT staff to shield and protect each other whilst getting us to waste our time and effort at best as a sort of psychiatric couch for us to vent our feelings and for you’ll to do nothing about it that, I would save my time and VCAT charade of inquiring into its own staff conduct secretively and not being transparent or open to the general public of Victoria. The VCAT betterment plan should run concurrently and wait for 2014 to 2017 end of period and here I am affording you a golden opportunity to put into practice the intended betterment pan for the VCAT starting with this godsend opportunity and chance should the VCAT betterment plan was not to be a mere theory in the clouds and meant to be really practiced then this the moment to commence the change and if not supply and point me to the very general information’s requested for.
 
Yours truly,
Mahulchandran or (Mal) C Spencer
 
Tuesday 7th Oct 2014


On Thursday, 2 October 2014, 13:35, "Tony.Jacobs@vcat.vic.gov.au"< Tony.Jacobs@vcat.vic.gov.au> wrote:


Dear Mr Spencer,

Point 2 is answered by the comment in my response about confidentiality of complaints lodged. They are not reported in any annual reports.

In relation to the other matter, the complaints process requires that you lodge a duly witnessed complaint form to commence the process. I shall attach
the form for your convenience.





I have attached the plan as requested.






Regards

Tony Jacobs
 n Registrar Complaints  
Victorian Civil and Administrative Tribunal

55 King Street, Melbourne VIC 3000  n DX 210576

T
F

2
+61 (03) 9628 9891

E

tony.jacobs@vcat.vic.gov.au

 

P Please consider the environment before printing this email.







From:        Mal Spencer <mcspencer44@yahoo.com.au>
To:        "Tony.Jacobs@vcat.vic.gov.au"< Tony.Jacobs@vcat.vic.gov.au>,
Date:        02/10/2014 13:23
Subject:        Re: Letter - Final Response - C6558-2013 Final response 2 October 2014.DOC




Dear Mr. Anthony Jacobs, Registrar-Complaints@ VCAT-Civil, Fri 2nd Oct 2014
 
Thank you for your response of today where you have only responded to points 1 and 4 of my email of Fri 26th Sep 2014. As I don’t want to keep repeating please reply to points 2 & 3 of the same letter that is being re attached to this email of today.
 
May I also have access to Building a Better VCAT: Strategic Plan 2014-2017?
 
Yours truly,

 
Mahulchandran or (Mal) C Spencer

 
Friday 2nd Oct 2014-10-02


On Thursday, 2 October 2014, 11:47, "Tony.Jacobs@vcat.vic.gov.au"< Tony.Jacobs@vcat.vic.gov.au> wrote:




Dear Mr Spencer

Please find attached the reply to your email of 26 September 2014.


Regards

Tony Jacobs
 n Registrar Complaints  
Victorian Civil and Administrative Tribunal

55 King Street, Melbourne VIC 3000  n DX 210576

T
F


+61 (03) 9628 9891

E

tony.jacobs@vcat.vic.gov.au

 

P Please consider the environment before printing this email.






PRIVATE & CONFIDENTIAL
The content of this e-mail and any attachments may be private and confidential, intended only for use of the individual or entity named. If you are not the intended recipient of this message you must not read, forward, print, copy, disclose, use or store in any way the information this e-mail or any attachment contains.
If you are not the intended recipient, please notify the sender immediately and delete or destroy all copies of this e-mail and any attachments.
Our organisation respects the privacy of individuals. For a copy of our privacy policy please go to our website or contact us.




PRIVATE & CONFIDENTIAL
The content of this e-mail and any attachments may be private and confidential, intended only for use of the individual or entity named. If you are not the intended recipient of this message you must not read, forward, print, copy, disclose, use or store in any way the information this e-mail or any attachment contains.
If you are not the intended recipient, please notify the sender immediately and delete or destroy all copies of this e-mail and any attachments.
Our organisation respects the privacy of individuals. For a copy of our privacy policy please go to our website or contact us.



[attachment "VIC AGs Response for a Royal Commision into VCAT Copy of (CD-14-341390) -- Yocall for a Judicial or Royal Commission into the w" deleted by Tony Jacobs/Person/DOJ] [attachment "Plan to Improve VCAT The Victorian Civil and Administrative.docx" deleted by Tony Jacobs/Person/DOJ] [attachment "vcat_strategic_plan_2014-17-building_a_better_vcat.pdf" deleted by Tony Jacobs/Person/DOJ]



PRIVATE & CONFIDENTIAL
The content of this e-mail and any attachments may be private and confidential, intended only for use of the individual or entity named. If you are not the intended recipient of this message you must not read, forward, print, copy, disclose, use or store in any way the information this e-mail or any attachment contains.
If you are not the intended recipient, please notify the sender immediately and delete or destroy all copies of this e-mail and any attachments.
Our organisation respects the privacy of individuals. For a copy of our privacy policy please go to our website or contact us.

 

Reply, Reply all or Forward | More

attorney-general@justice.vic.gov.au Dear Mr Spencer I am writing to acknowledge receipt of your email of 15 November 2014 to the Attorney-General, the Hon Robert Clark MP. Your correspondence is currently being considered. Kind regards

To

Mal Spencer

Nov 17 at 2:28 PM

Reply, Reply all or Forward | More

me Noted Thanks.

To

attorney-general@justice.vic.gov.au

Nov 18 at 10:25 PM

Noted Thanks.

 

Hide message history

On Monday, 17 November 2014, 14:28, "attorney-general@justice.vic.gov.au" <attorney-general@justice.vic.gov.au> wrote:

 

Dear Mr Spencer

I am writing to acknowledge receipt of your email of 15 November 2014 to the Attorney-General, the Hon Robert Clark MP.

Your correspondence is currently being considered.

Kind regards

Dannielle Wilkinson

Office of the Hon. Robert Clark MP

Attorney-General ● Minister for Finance ● Minister for Industrial Relations

Email: attorney-general@justice.vic.gov.au Phone: 03 8684 1101

 

 

 
PRIVATE & CONFIDENTIAL
The content of this e-mail and any attachments may be private and confidential, intended only for use of the individual or entity named. If you are not the intended recipient of this message you must not read, forward, print, copy, disclose, use or store in any way the information this e-mail or any attachment contains.
If you are not the intended recipient, please notify the sender immediately and delete or destroy all copies of this e-mail and any attachments.
Our organisation respects the privacy of individuals. For a copy of our privacy policy please go to our website or contact us.

Respond to this report!
What's this?

#2 REBUTTAL Owner of company

Court Case Showing Spencer's case being dismissed due to being a FALSE CLAIM.

AUTHOR: innovation Square - ()

See attached court case copy showing Spencer's case being dismissed.

Everything else Spencer said are all defamatory and false. No court paper backing up his claims.

Please Spencer, stop harrassing and abusing everybody. STOP harrassing innovation square, STOP harrassing VCAT, STOP harrassing Telstra, STOP harrassing everyone that you come across. 

The end and FINAL result is, Spencer's case was dismissed due to false claim by Spencer. 

Respond to this report!
What's this?

#3 Author of original report

2nd Rebuttal of TF's Dishonest & False Claims.

AUTHOR: Mal - ()

Please note the following responses to TF point by point and it would be better appreciated if Rip-off would make all my attachments too available to this rebuttal of the 9th of Nov 2014. TF is also falsely insinuating that I am also the other original complainant Mr c John McAlister, from Perth as it was seeing his complaint that made me respond in this manner to help him. Had only TF abided by his original terms and conditions none of this would have to transpire wasting much time and effort of many people and I suspect that after all this TF would need to change his name and/or his company name to continue with his dishonest antics to fleece more unsuspecting customers as neither he nor his assistant would name one customer for me to talk to prior to trying renegotiate even after PayPal endorsed returning. Should TF not withdraw or apologise for all these misdeeds, I will be forced to take him to a higher court on charges of deformation.

 

1.This customer by the name of Mahulchandran or Mal c Spencer have been abusing all our staff since day one using ridiculous excuses.

I am not really a customer of TF as he refers to as I have not bought anything from TF rather a much disappointed, angry and frustrated at the amount of time and effort wasted. I being a onetime purchaser of only an item which had to be returned based on an independent technical report as well as due to TF’s misleading and untrustworthy claims that Pay-Pal found it proper for me to return the purchase but despite Pay-pals fairness I went out of the way and tried hard to accommodate TF and work-out something with TF but his never ending incompetence, hubris and arrogance of never ever speaking to me over the telephone and only twice his one only assistant or help-mate calling himself as John responded stating that TF had gone to China. Part of or if not most of the correspondences that Rip-off has made available on this speak for themselves as whether they are really ridiculous excuses as TF would like to label it.

 2.Mahulchandran or Mal c Spencer abused not just us, he abused PayPal customer service, he abused the courier guys, and he emailed us hundreds of emails including a lot of respectable professors and doctors.

The above is sample of his untrustworthy, misleading dishonest and bombastic false claims to prejudice people against me and will Rip-off please ask him substantiate with evidence. Yet this apparently hearsay claim also indicates that he has some informal and back-door exaggerated and falsified information given to him by some unscrupulous staff at the Victorian Civil & Administrative Tribunal who are aware of my struggles for truth, fairness & justice that have been frustrated by the adversarial system of justice that initially crafted for the robber barons of England in the 11th century. Please visit and read http://abetterlegalsystem.info    and  http://www.judicialwatch.org.au/article/book-review-evan-whittons-our-corrupt-legal-system PayPal was apparently disappointed with me for trying to override their decision and direction and my trying to renegotiate with TF that PayPal blocked me from submitting my transport receipt within the then allotted time of about 40 days and tried to not refund the money I had paid to PayPal but subsequently wiser counsel prevailed on my appeal and they refunded and have recently extended the dispute period to 180 days for all customers.

3. Going back to Mahulchandran or Mal c Spencer's issue, he even got a 3rd party independent report confirming there is NOTHING wrong with the item that was purchased.

The above is yet another dishonest and false claim that exposes the lack of his intelligence, honesty, integrity and ability of TF trying to claim that even PayPal are fools compared to his bloated intelligence when in reality all these are the consequence of him being driven by his baser and not the nobler instincts.

4. On the hearing date, Victorian Civil and Administrative Tribunal (VCAT) went through Spencer's evidence thoroughly and within minutes they dismissed Spencer's claim.

5. The tribunal members all unanimously agree that Innovation Square has done nothing wrong, and is a respectable business.

6. Since then, Spencer have been abusing not just innovation square members, but now the VCAT team as well.

 

The above three assertions too are yet more  dishonest and false claim of TF, as  when I filed this application in October 2013 to recover from him the technical report and return transport costs that would have been lesser had he kept to his terms and conditions. After many postponements and manipulations by TF with either influence from the business class and/or money/goods  On 22nd April 2014 a partisan and partial and apparently corrupt member one Robert Buchanan (RB) refused to see the receipts I gave him in a message stick as the VCAT had removed them it from  my application case file No C85578/2013 that comprised of two, two inch thick files with many superfluous duplicates and triplicates of TFs product literature along with procedural unfairness and violations of VCAT’s own rules and guide lines TF was given favoured and special treatment and allowed an audio connection for RB to only ask him to pronounce his name as JIN and acted as his counsel and tried to go outside of the mandate of my application that he had to be reminded repeatedly as to what this application was really about. RB even foolishly tried override PayPal such is the state of justice in this state. An appeal is pending with the Vic AG’s office and the Minister of Justice for Victoria as the VCAT too has corrupt practices to inquire into the corrupt practices of its members and staff and not report it anywhere even statistically and are shielding themselves secrecy and privacy for their own staff survival and thrival at the Victorian tax-payers’ expense.

7. Pointing out the truth and exposing unfairness and injustice like this Rip-off website is not abuse instead it’s a great service to mankind to name, shame, expose humbugs and evil villains who are ever willing to make a fast buck at the expense of the unsuspecting and trusting public that needs to constantly re-educated by all and sundry at all time like what rip-off is doing is what I have been doing from my 17th year to my present 70th year and to-date and go on to do until my last breath..

8. Should TF not withdraw or apologise for all these falsehoods, misdeeds and character assassinations, I will be forced to take him to a higher court on charges of deformation.

Respond to this report!
What's this?

#4 Author of original report

Pay-Pal refunded and returned item to Tjhin Franky (TF) of the so-called innovation square accruing demurrage due his dishonesty, negligence, incompetence and greed.

AUTHOR: Mal - ()

 

Pay-Pal refunded and returned item to Tjhin Franky (TF) of the so-called innovation square accruing demurrage due his dishonesty, negligence, incompetence and greed.

 

RE:- the above sent yesterday with three attachments, I am not sure if all three meaning the Technical report Tax invoice from one  Alfio Tomaselli of O Relax for the return transport costs to TF , Tax invoice for the independent report the basis on which PayPal refunded only the total amount paid to Tjhin Franky who is really a one man show at best and another to help at worst is in reality masquerading as a big establishment with a showy website with misleading and false claims in his rebuttal and the tax invoice from interstate transport the company that was used to return to return but is accruing demurrage as confirmed by Sam of Interstate Transport due to TF refusing delivery on about 3 occasions as per Interstate Transport company responses that I have already forwarded to the VCAT and you’ll. All these three items did not show up on the attachments only the last to be attached that showed. Rip-off needs to look into this to show all attachments. Here is another attachment from the Attorney General’s Dept of Victoria which indirectly admits that all is not well with VCAT and that they trying improve it. 

 

M.C.Spencer

 

Respond to this report!
What's this?

#5 REBUTTAL Owner of company

Victorian Civil and Administrative Tribunal, Small courts in Victoria Australia have thrown this case out the window in favor of innovation Square

AUTHOR: innovation Square - ()

This customer by the name of Mahulchandran or Mal c Spencer have been abusing all our staff since day one using ridiculous excuses.

Mahulchandran or Mal c Spencer abused not just us, he abused PayPal customer service, he abused the courier guys, and he emailed us hundreds of emails including a lot of respectable professors and doctors.

Going back to Mahulchandran or Mal c Spencer's issue, he even got a 3rd party independent report confirming there is NOTHING wrong with the item that was purchased.

On the hearing date, Victorian Civil and Administrative Tribuna (VCAT) went through Spencer's evidence thoroughly and within minutes they dismissed Spencer's claim.

The tribunal members all unanimously agree that Innovation Square has done nothing wrong, and is a respectable business.

Since then, Spencer have been abusing not just innovation square members, but now the VCAT team as well.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
successfully