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Report: #1328005

Complaint Review: tmobile USA - Nationwide

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  • Reported By: Brian — Ogden Utah USA
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  • tmobile USA Nationwide USA

tmobile USA 2 1/2 years or so ago I bought a Galaxy S4 from T Mobile. A few months before that, I paid said $600 phone off. Unfortunately, I sat on my phone and it cracked the screen (#1). I used my insurance to have it replaced. I paid the $150 fee and they sent me a S4 that continually said the sim card was missing (#2). In doing some research, I found this is a common problem. I called them again and they replaced the phone with another one that did the same exact thing (#3). So, I called again and they sent me another one. This one received an update that turned off my wifi and blue tooth permanently. (#4). So, yet again, I called and they sent me another phone (#5) . AGAIN, this phone did the same thing and I had to call them AGAIN. They told me that I should just pay another $600 and get a different phone and that all S4 models were having problems. I told them they should not be selling defective products. They said they wouldn't help me anymore.  Nationwide

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2 1/2 years or so ago I bought a Galaxy S4 from T Mobile. A few months before that, I paid said $600 phone off. Unfortunately, I sat on my phone and it cracked the screen (#1). I used my insurance to have it replaced. I paid the $150 fee and they sent me a S4 that continually said the sim card was missing (#2). In doing some research, I found this is a common problem. I called them again and they replaced the phone with another one that did the same exact thing (#3). So, I called again and they sent me another one. This one received an update that turned off my wifi and blue tooth permanently.  (#4). So, yet again, I called and they sent me another phone (#5) . AGAIN, this phone did the same thing and I had to call them AGAIN. They told me that I should just pay another $600 and get a different phone and that all S4 models were having problems. I told them they should not be selling defective products. They said they wouldn't help me anymore. So, I switched my phone line to AT&T. I had two lines with T Mobile at the time, mine and my son's, and DID NOT have any kind of contract with them. I had not received a bill from them since July 2016. My payments were made from my bank account that was connected to ebill. On August 26, 2016, I received a notice from T Mobile telling me to pay $215 to "reactivate" my son's line (August charges+September's charges that had not even happened yet + a "reactivation fee"). On August 27, 2016, I called T Mobile and told them I would not be using this line as of that day's date; and needed to know what my balance was without the "reactivation fee" or the next month's (September) charges. Their representative said she was giving me a $20 credit and told me she couldn't tell me what I owed at that time,  but I would receive a bill in 7 days that would show my ending balance. I NEVER received a bill. Instead, I received a notice in the mail today (September 13, 2016) telling me that T Mobile had sent my account to collections. No bills, no phone calls, no emails, no warning. This is a HIGHLY unethical and extremely absurd way of doing business. I do not have a problem paying them for the services I RECEIVED, I do however, have a huge problem with paying them for a month I told them I was not going to be using their services, AND a "reconnection fee" that I should not be paying due to NOT using their ludicrous services. I paid them the $215

This report was posted on Ripoff Report on 09/13/2016 07:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tmobile-usa/nationwide/tmobile-usa-2-12-years-or-so-ago-i-bought-a-galaxy-s4-from-t-mobile-a-few-months-before-1328005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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