- Report: #1098586
Report - Rebuttal - Arbitrate
Complaint Review: Today's Bed
Today's Bed13949 Aldrich Ave Burnsville , Minnesota USA
Today's Bed - Scott Michelsen ,Owner, 90 day guarantee IS A LIE!!!!! Burnsville Minnesota
*REBUTTAL Owner of company: Customer Satisfied
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We purchased a mattress at the Burnsville store location.
Unfortunately, the product has not met our expectations. When originally visiting the store we were told about their 90 day guarantee. We made it very clear that we would likely be purchasing a Tempurpedic mattress but were open to trying other options. At this point we were guaranteed that if we did not like the mattress we would be purchasing we would be able to return it and “only be out the $60 for the mattress pad.” Again at time of check out prior to signing for the bed I reconfirmed the salesman’s statement with him regarding the comfort guarantee. He restated that the only thing that we are risking is our $60 for the mattress pad as they are not returnable and that the bed could be returned with-in the first 90 days if we did not like it.
The companies 90 day comfort guarantee was not disclosed clearly and was misrepresented by the salesman.
We have attempted to resolve this problem by allowing the Today’s Bed sales associate to test the bed in our home.
Having to allow someone in to our home and watch him flop around in our bed for an extended period of time only made us more uncomfortable with him and his behavior. Prior to leaving our home he told us that you “The Owner” would be reaching out to us directly. Again this statement was inaccurate and did not happen.
After we contacted the owner he responded with extremely rude emails and essentially told us that we were getting nothing back.
To resolve the problem, we requested that we be allowed to return the bed as promised by the sales associate and a full refund for the purchase of the bed. We will be happy to pay the delivery of the now used mattress.
We tried every mattress they carry and do not like any of them. We are extremely uncomfortable. They sales associate admitted it was one of his 1st weeks on the job. He clearly just wanted to sell the bed.
This report was posted on Ripoff Report on 11/11/2013 05:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Todays-Bed/Burnsville-Minnesota-55337/Todays-Bed-Scott-Michelsen-Owner-90-day-guarantee-IS-A-LIE-Burnsville-Minnesota-1098586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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