ED Magedson – Founder
Tom Thumb5550 FM 423 frisco, Texas USA
Tom Thumb Tom Thumb Grocery frisco Texas
I tried to email the store and it kep saying server error on their website.
Here is what I wrote.
Sadly I wasted to much time over the last two days trying to figure out my receipt and your false advertising.
I went into the new 5550 FM 423 Frisco, TX 75034Tom Thumb to purchase some wine that is being advertised in your stores for 10% off six bottle or more plus an additional 30% off $20 bottles or more. When I checked out my receipt was not reflecting the correct amount. I went to customer service for a wasted 20 minutes to have three managers try and figure out why the 30% was not reflected. I ended up leaving only to go online and find others who had this problem. When I returned to the store the next morning to return the 10 bottles of wine the manager of the customer service must have just rolled out of bed because he could care less that i was there and he definitely didn't care why i was returning the wine. [continued below]....
Well, thank you for letting me waste my time and driving to another chain where service seems to matter.
This report was posted on Ripoff Report on 11/19/2013 07:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tom-Thumb/frisco-Texas-75034/Tom-Thumb-Tom-Thumb-Grocery-frisco-Texas-1100557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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