• Report: #769320

Complaint Review: toolleader.com

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  • Submitted: Thu, August 25, 2011
  • Updated: Tue, August 30, 2011

  • Reported By: Michael — Cadott, WI Wisconsin United States of America
toolleader.com
2402 N State Road 39 La Porte, Wisconsin United States of America

toolleader.com DCW Sales, Discount Computer Service, Discount Tool Warehouse, easy store sites.com, she has a whole bunch of names theft of money, does not refund money, bno tracking number, hangs up phone, does not respond to emails La Porte, Wisconsin

*REBUTTAL Owner of company: Rebuttal to Personal Protection Specialties aka Michael Anthony Walker

*Author of original report: Delivery Issues with the BBB

*Author of original report: I just want a refund

*REBUTTAL Owner of company: Rebuttal to Michael Andrew Walker - VDO Specialties - Now personalprotectionspecialties.com

*Author of original report: Discount Computer Warehouse is a Dissolved Corporation

*Author of original report: Discount Computer Warehouse complaints

*Author of original report: I'm not Michael Andrew Walker nor VDO Specialties, you guys are crazy rather paranoid

*REBUTTAL Owner of company: Rebuttal to Michael A Walker VDO Specialties Complaint

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orderd 8 electronic headsets for $160 with shipping, our card was immedialty charged, when we called to get a tracking number, we were given a 3rd degree how we had to wait for our money from our bank had to get to their bank, and they were not going to ship till they got paid first. I responded with how rude they were and they never wrote back, I then called teh next day and asked for t asked for a tracking number and she did not have one, so i told them to cancel the order and refund my card now, she then asked why are was being so rude, i said cause i think you charged my card and was waiting to get the money cause you cannot afford to send the stuff, and this was nothing more thna a dropship, she scolded me some more and hung up, I called back and she asked me what did I want and I said a tracking number she told me it shipped yesterday so indeed if it did give me a tracking number, she never did and i told her to refund it, well yesterday she told me a tracking number would be issued the next day so if it really shipped she shuld have had this number already you would think, another red flag, then the status on the page still said awaiting shipment, well then after she hung up she changed it you could tell to ship, she refused to answer phone calls by the way, and the voice mail was "Magic Jack" Service , really magic jack for a place that says they have warehouses in California and they are in Indiana? yeh right..Saving money with magic jack..anyway still today 2 days later no response via many emails and phoen calls and no tracking number still have my money, oh i forgot to add she did write in her last email that they no longer give out tracking numbers to protect themselves and their customers, funny cause on the policy of the web site it states they post them to your account so you can track, so which is it, save your self some grief and do not buy from this place..

This report was posted on Ripoff Report on 08/25/2011 02:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/toolleadercom/La-Porte-Wisconsin-46350/toolleadercom-DCW-Sales-Discount-Computer-Service-Discount-Tool-Warehouse-easy-store-s-769320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
5Author 0Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rebuttal to Personal Protection Specialties aka Michael Anthony Walker

AUTHOR: Toolleader.com - (United States of America)

Michael A Walker's Order Timeline

August 23, 2011 11:49am -- Placed Order #101713 for 8 PCs of Electronic Noise Protectors Total $160.94

August 23, 2011 3:01pm -- Order is pulled and packaged for shipping.

August 23, 2011 4:06pm -- Order is picked up by FedEx, tracking number 845154530730540.

August 23, 2011 7:35pm -- A phone message is left by Michael Walker at our store demanding tracking number.

August 23, 2011 10:25pm -- Order arrived at FedEx Distribution Facility

August 24, 2011 9:00am -- Store is opened and phone is ringing off the hook. Michael Walker is demanding tracking information and threatening how dare we charge his credit card before his order shipped.  Kathy reassures him his order shipped but she doesn't have the tracking number from the warehouse yet.  Michael threatened her repeatedly saying he was Military Police, had many weapons, is a firearm instructor and has a lot of "friends".  He wouldn't let her speak so she finally hung up on him and called the owner.  The owner informed her he'd have a background check done because typical customers act NOTHING like this.  Something is definitely wrong here.

August 24, 10:15am -- The owner called Kathy and our Store Manager and informed them that Michael A Walker is a 15 year online scammer and he has a 58 page report about all his scams.  The owner directs the Store Manager to contact FedEx immediately and issue a package intercept.  He doesn't trust this long time scammer at all.  The Store Manager contacted FedEx and they informed him they would "try" to intercept the package once it hits the Wisconsin distribution facility but no guarantee.

August 24, 11:35am -- Michael Walker is calling non-stop with all kinds of verbal threats.  He said he called the local Police on us, he's contacted the Attorney General, he's got Air Force military friends looking for us, he's a firearms instructor and on and on.  We told him we're not taking any more of his threats or abusive treatment and to stop calling and emailing.  We reconfirmed to him that his order shipped but we weren't mentioning our intercept attempt.  This is when Michael A Walker demanded an immediate refund.  Of course we couldn't do this because his order was already in transit to Wisconsin and we had no guarantee from FedEx the intercept would be successful.  That is when he threatened us with reports to RipOffReport.com and other websites

August 24, 2011 4:46pm -- We get first notice of an online tirade by Michael A Walker full of lies and libelous comments posted on another website. We responded letting readers know about Michael's 10+ years ugly reputation of online scams.

August 25, 2011 -- Michael A Walker filed a complaint on RipOffReport.com with nothing but bad assumptions, libelous comments and lies.  We responded again letting viewers know Michael A Walker is a well know online scammer.  Michael repeatedly said we needed his money to be deposited before could ship products.  Obviously that was nothing but a lie.  His order shipped 3 days before his money hit our Bank.  He tried every libelous method to get us to give him a tracking number to prove we shipped his order.  We would not divulge this tracking information to anyone until the package intercept was successful and the package was being returned to our supplier.

During the course of the next few days we responded to every one of Michael's lies and misinformation.  He's said repeatedly he's not this scammer but he's a liar.  He most certainly is the same scammer with the same email addresses, home addresses, telephone numbers, same SSN number, same DOB, same wife's name, same 2 bankruptcies, same Pilot's license (expired), no military record as claimed, many court actions being sued by previous customers and the list goes on and on.  Our owner has a 58 page report he ordered and paid for on this scammer.  There is little he doesn't know about Michael Anthony Walker.  Again we did not provide or post a tracking number until we were sure the package was intercepted successfully.

August 27, 2011 8:05am -- FedEx called us and informed us the package intercept was successful.  The package was taken off the local delivery truck and will be returned back to our warehouse.  The owner instructed us not to provide the tracking number to anyone until we saw the package in transit back to our warehouse.

August 29, 2011 8:35pm -- FedEx updated the package status to say it departed the Eau Claire, WI location.

August 30, 2011 6:55am -- FedEx updated the package status to say the package departed Saint Paul, MN location and is in transit to our warehouse in CA.

August 30, 2011 9:56am -- A full refund was issued to Michael A Walker for $160.94.

As you can see by our timeline everything we said was true.  This order was shipped the same day it was placed.  If the customer wasn't such a notorious online scammer it would have been delivered in the advertised time (4 business days).  NOTHING MICHAEL A WALKER HAS SAID HAS BEEN TRUE.  We didn't need his money to deposit in our Bank before we could afford to ship his order.  His order was PICKED UP by FedEx 4 hours after he placed his order!  We didn't give him the tracking number because we didn't trust him and although it cost us hours of time, a blemish to our online reputation and about $30 in freight we'd rather lose that money than be added to the long list of people ripped off by Michael A Walker.  

What we've seen with Michael A Walker is what we've come to expect from online scammers.  They've ripped so many people off they actually fear every person they do business with.  They're paranoid they're going to get taken like they've done to so many others. This Michael Anthony Walker character is about the worst we've seen.  He's got a plethora of bad information all over the web but yet he wields a sharp tongue and libelous words like he's got nothing to fear and is an honest consumer / business man.  He has to be the most ignorant con-man we've come across in a long time.  To that end; we've already started a campaign to shut this loud mouth up.  He's blemished our online reputation with all his lies but his damage is minimal in comparison to what he's about to experience against his latest online scam www.personalprotectionspecialties.com.  Our owner will dominate this scammer in every search engine and social networking medium.  Anyone doing even a simple search will soon find this scammer's atrocious reputation for ripping people off.  Our owner literally has a book on this scammer and he's publishing it until this guy gets offline and quits scamming people.  He's messed with the wrong business this time and our owner will make him pay for every lie he's posted about our business on here.  This isn't an empty threat.  Soon anyone searching for any of Mike's online scams will know exactly who they're dealing with.  

This is our last comment about this fraudulent claim on www.ripoffreport.com.  All the rest of our talk will be in actions exposing this scammer for what and who he is.  We did nothing wrong with this transaction other than protect ourselves from this notorious scammer and he's tarnished our online reputation.  Hell pay dearly for this mistake.

RipOffReport.com has 23 individual complaints listed about this scammer yet they allow him to still post and tarnish reputable businesses with his lies.  

http://www.ripoffreport.com/directory/Vdo-specialties.aspx

This is completely irresponsible on their part.  They are said to protect consumers by exposing scammers but they allow these same scammers to attack legitimate businesses in return.  What a terrible way to conduct themselves.  Well take this game to a level Michael Walker has never experienced and will soon regret.  We're done talking, this transaction is over and Michael Anthony Walker your name, your wife's name and your online businesses are going up in lights very soon.  We're going to make you famous on the web.  We'll see how many students you can get in your next bogus training class once they know who you really are.

Kind regards,

Toolleader.com  
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#2 Author of original report

Delivery Issues with the BBB

AUTHOR: BadMerchantsSuck - (United States of America)

We are still waiting for that tracking number, nothing came today??

If it does not come tomorrow, expect the police we told them we would wait till Tuesday as you stated it would be here, 

Remember all your other complaints with the BBB have to due with delivery issues..
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#3 Author of original report

I just want a refund

AUTHOR: BadMerchantsSuck - (United States of America)

You smeared me, and I am not even the guy you said..

My rebuttal was this, of we were truing to reroute it, why would we ask for a refund, because we did not want to do business with a person like you..

WE asked for a refund because you did not produce a tracking number after you took our money and it tokk 3 days to post to our credit card.

And still you have not, so how do we know you did not steal our money?, there were many complaints about you doing the same thing with the BBB, and Ripp off report, you just use so many names to hide yourself, people cannot keep track.. I mean you own Discount tool, Computer, air Tools, and a host about 30 names and maybe i did not see them all..

Your Sick, my proof is that you did not refund?, why did you not get rid of a guy like me? a guy that will tell everyone if you do not give me my money back

prove to everyone here that you ship it, hell prove to me, and I'll get of your back..

And with this kind of experience your damn right I'm gonna tell people..

Your a disgrace, I would hope that you never our soldiers of which I am Air Force Security Police Retired.. I'm use to people that are criminals like you..you know what they call it???

"Other People's Money" you use other peoples money to sell your ware's....

You wait till you get it, even if you don't have it, then when things go bad, you try to weasel your way out of it..

And you threaten me? well that's just you is'nt it...I did nothing wrong other than catch ya at what you do, and your not going to rip me off, and if i can help it no one else..

It's your own fault a "Tracking Number" byt remember you have no proof you shipped I have I paid...

Get real Battle just begun, and so far I remember we bought from you not the other way around like your acting...
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#4 REBUTTAL Owner of company

Rebuttal to Michael Andrew Walker - VDO Specialties - Now personalprotectionspecialties.com

AUTHOR: Toolleader.com - (United States of America)

Lets address this scammer once more and his lies.

Lets start with Michael A Walker owner of VDO Specialties is not this Michael A Walker that ordered from our website and who I pointed out as the Author of this message.

So your Postman says they're 5 Michael A Walkers in your area?  The population of Cadott, WI was 1345 people as of the Census in 2000.  Do you have any idea what the odds are that out of 1350 people that there would even be 5 Michael Walkers in that small town?  Now lets assume there are 5 Michael Walkers but what would the odds be that all 5 Michael Walkers in your area would have the same middle initial (A) or even two Michael A Walkers for that matter would live in a town of 1350 people?  That has to be millions to one.   But lets assume your Postman really exists and told you something so ridiculous.  Lets dig a bit deeper into this old ripoffreport of Michael A Walker owner of VDO Specialties

http://www.ripoffreport.com/corrupt-companies/vdo-specialties-mike/vdo-specialties-mike-walker-r-72489.htm

According to this report his SECOND bankruptcy was filed with his wife, Brenda Walker.  Now what do you think the odds would be that in your town of 1350 people there would be more than one Michael A Walker that is also married to a Brenda Walker like you are?  Oh that has to be almost a billion to one odd.  So you're not the same Michael A Walker that scammed thousands of people, filed bankruptcy twice, married a Brenda Walker, claimed you have about a 100 careers (Doctor, Lawyer, Reverend, Military Police, Airplane Pilot, Firearm Instructor, Scuba Instructor, PS2 Hacker, Copyright Violator and the list goes on and on) and had several criminal investigations done on you by the State of Wisconsin?

Now lastly what do you think the odds are that you're not this Michael A Walker, long time scammer, but you have the same middle initial of said scammer, same wife's name of said scammer, identical numerous careers of said scammer and you ALSO have the same poor vocabulary, bi-polar disorder and you send emails with the same threats and wording this scammer sent during the course of the last 10 years?  Now we have to be talking a trillion to one odds.

Here you registered on a forum with the same email address you used on your order with our Company and you picked user name vdospec.  Still saying you're not vdo specialties?  You just picked that username from what (a previous business you owned of course)?

http://forum.cookbookpeople.com/index.php?action=profile;u=1714

I have you pegged Michael and if this website would let me post all your private information I could prove you're EXACTLY this same scammer.  Your email address mikenbrenda@g****.com is plastered all over the web and associated with said scammer and YOU.

So now we know who you are and yes you are this same Michael A Walker scammer.  Now lets address this pack of other lies you've spewed about our business.

Kathy Carlson works from home on maternity leave and that is who you've interacted with.  Eva is VP of this Corporation and doesn't typically get involved with CS.  She runs the accounting office and clears orders for shipping by the warehouse.

Jody is the President of the Corporation and a build websites for many drop shipping clients.  He is very involved with many organizations with a very good reputation on many forums for being a webmaster and SEO expert.  Again he has little interaction with the store, or customer service inquiries.  He has nothing to hide and thus allows anyone to view his Facebook page and wall. He builds websites for drop shipping clients and has a ton of them.

I see you found Jody's Google profile where he's very involved in Google Webmaster forums helping forum members rank better on Google and understand their issues with Google.  Again he has a rock solid reputation and praise by his peers on this forum.

A scammer would have his personal information hidden Mr. Walker.  He wouldn't have it laying out there for anyone to read and see.  Jody has nothing to hide obviously.  You're not smart finding stuff that is public domain and not hidden at all.

The Better Business Bureau or as we call them the Bad Business Bureau is nothing but a shake-down racket that our owner won't be a part of.  You can read their bad reputation on this website.  As long as you pay them you'll have to really do something awful like YOU DID to get a bad mark.  Complaints about their members fall on deaf ears and most companies still gets a solid A+ reputation score.  We don't need them and won't pay them.  Who looks there but angry customers?  What kind of reputation score can they provide when they won't accept anything of praise?  The only reports they accept are bad comments and if you don't pay them a "protection fee" then those marks give you an F rating with the intent to strongarm your business until you subscribe to their racket.  Really you think 4 complaints in 3 years is awful?  Our business interacts with over 20,000 customers a year.  We average just over 1 complaint a year?  While Im not proud of our 99.9% satisfaction rate I'd say that's pretty darn good.  Their alpha score on our business isn't for customers it's trying to get us to pay them and we won't do it.  There are plenty of A+ businesses on their client list that do a lot less business than us and have a ton more complaints.  Everyone knows the Better Business Bureau is nothing but a scam themselves.

So you think you found out we're dissolved and can't call ourselves a Corporation?  Sorry but you better call the Indiana Secretary of the State before believing their 2 year out of date website.  The State of Indiana did mistakenly dissolve our Corporation in 2009 and since corrected their mistake.  They changed the way certificates are issued in 2009.  They used to issue a lifetime certificate which is what we had (registered in 1999).  In 2009 they changed them to two year certificates and Administratively Dissolved our lifetime certificate that same year.  As soon as we received the letter we contacted them and they fixed the problem immediately.  We are a legal and licensed Corporation in the State of Indiana.  Why don't you pick up the telephone and call the Secretary of State if you're so concerned with our Corporation status.  I'm looking at our current license hanging in the store issued 09/30/2010 that expires 09/30/2012 from the Indiana Secretary of State.  They dont issue those for dissolved Corporations.  According to your facts the State of Indiana issued us a new certificate over a year after they dissolved our Corporation.  Youre full of baloney.

We don't have enough money to ship your item until some nonsense occurs?  You seriously need some professional help.  Maybe that is how you operated but we don't have a cash problem at all.  Google our address; don't you see a store and warehouse at that address?  Drive down to our store / warehouse and see it's fully stocked with more than 20 computers, a dozen laptops and a warehouse full of tools.  Our warehouse ships about 100 orders a day from Indiana.  Seriously you can't think we're messing around with your small order of $100 because we don't have funds?  We process and ship orders almost daily for 10 times the amount of your order.  Funny those customers never demand tracking numbers or file fraudulent reports two days after they place their order.  The money issues are with you and your two bankruptcies.  To you this is a serious amount of money.  To us this is just another small order that got processed and shipped the same day.

You think your order should have arrived today?  You placed your order Tuesday at noon and think your order should have shipped ground service from CA and arrived in WI by Friday?  Sorry but its 4-5 days shipping to WI from CA via ground shipping.  A reasonable person would expect delivery on Monday or Tuesday.  But as I've proven many times you're not reasonable and not logical.  Dig up a UPS map and see what shipping times are from CA to WI before sounding so darn ignorant.

UPS and FedEx didn't stop their reroute nonsense as you claim.  We were just burned 2 months ago buy this exact scenario.  Both UPS and FedEx say once a business gives the tracking number to the customer it's THEIR PACKAGE and they can reroute it anywhere they please.  So when we suspect a scam we will not provide tracking information giving the customer access to the package.  We will track it for you and relay the results, as you've found out.

Why do you need the tracking number when you haven't allowed adequate time for delivery?  I know why and I know this based on your 10 year scamming reputation.  I order from the Internet as well and I could care less what the tracking number.  As long as my order arrives in the expected time I don't want to be bothered with tracking numbers.  This is how 95% of our Internet customers operate.

Scammers, such as you, are consumed with tracking numbers because they know how they used to scam and they're afraid someone might pay them back one day.  Fortunately for you we're not one of the scammers.  Your order shipped the same day you paid and it will be delivered in the advertised time frame.  The rest of your nonsense proves you really are Michael Andrew Walker the scammer.

If it walks like a duck, quacks like a duck, looks like a duck, it must be a duck.  Readers can put Michael Walker in place of duck.  You walk like him, quack like him and look like him (yes I've seen all your online videos and photo albums).  I'm sorry to disappoint you but as much as you'd like us to be scammers like you; we're not.

Lastly, why do we care who you are when the complaint is about Toolleader?  Whenever a reader reads a complaint they need to consider who is writing it and why.  A writer with a terrible online reputation and scamming history shouldnt even be allowed to post complaints.  You have no credibility with anyone that knows you.  Ive read a ton of information from your peers and none of it is good.  I've found your rants about several businesses on the web and they all follow this same pattern.  You're a scammer and think everyone in the world is just like you.  I'm sorry to disappoint you but you're an oddity.  Very few people think or operate a business like you.

I see you have a few new websites and I've forwarded those to Jody.  I think you'll soon find out just how good he is at creating and ranking websites.  Although he told me he's swamped with work I'm sure he'll find time to address your newest Internet scams and let future customers know exactly who they're dealing with.  Be careful when you point fingers as you have 3 pointing back at you.  Seriously you launched a smear campaign and blood bath because you didn't get a tracking number the day after you placed an order and 3 days before its expected delivery?  We'll see how you like it when the tables are turned.  We can outrank any of these websites that allow scammers like you to post against reputable businesses like us.  Let's see if you can do the same Mr. Walker.
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#5 Author of original report

Discount Computer Warehouse is a Dissolved Corporation

AUTHOR: BadMerchantsSuck - (United States of America)

Under Indiana Law, I just found out that they cannot call themselves a Corporation..They were dissolved in 2009...

 https://secure.in.gov/sos/online_corps/view_details.aspx?guid=74286551-44D6-4CF7-9095-2A9FA46C8B38

And they have the guts to try and tell me I'm the bad guy,? and I am not even the person they say I am LOL...What a place to do business with, here was their email they gave me when I asked for a tracking number, you can see it is rude, here is the actual transcript..


I wrote you
people before about these headsets, and got no replay, I see you charged
our card, please inform when they will ship..

You wrote us people about this before?  We just received
your order today and nowhere do I see an email sent to us from you - not even in
our junk nor spam folder.   Yes, we received this email and that is
why we are answering you.   You were sent an email letting you know
that your order has been sent to the warehouse and is awaiting shipment. 
We don't ship the merchandise and then wait to be paid and when you place the
order, you are making it so that your bank sends the funds to our bank and that
doesn't happen in minutes, it takes hours and sometimes days..  This
shipment is going out of our California warehouse and should take 4 to 5
business days for arrival.  We should have a tracking number for you
tomorrow.
 
Thank you for your
inquiry.
 
Kathy
Customer Service

I'm sorry but your message seemed quite rude, All I stated was I wrote
before and got no reply. I wrote before I ordered, a week or so ago..

My card was charged...So I figured they shipped already since most businesses ship after they charge.


I have no idea where you got "ship the merchandise before you get
paid" I never said no such thing.., that's between you and your credit
card processor.

I hope your not waiting for your card processor
to pay you first before you ship..that's what your message seems to
imply ..that is not right..


We paid and it's out of our account..

I just wanted to know if it shipped since you took the money.



SEE HOW RUDE THEY WERE?, I JUST ASKED FOR A TRACKING NUMBER...AND IM NOT RE ROUTING PACKAGES, I CALLED UPS AND THEY QUIT THAT PRACTICE YEARS AGO CAUSE OF FRAUD..IT'S JUST AN EXCUSE CAUSE THEY CANNOT AFFORD TO SEND OUT THE MERCHANDISE FROM THE DROP SHIPPER TILL THEY GET PAID IN THEIR BANK ACCOUNT..A PRACTICE NOT ALLOWED BY VISA AND MASTERCARD RULES, OF WHICH I AM GOING TO REPORT THEM.

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#6 Author of original report

Discount Computer Warehouse complaints

AUTHOR: BadMerchantsSuck - (United States of America)

Funny how they try to blame it on the some other guy that there are only 5 Michael A Walker's in my area according to my post office man. And these complaints he is reffering to our over 10 years old , but we are talking about this guy,, does anyone know of a company that does not give you the tracking number? We were told that we would get a tracking number the next day and did not, and when we were emailed by a fake name Kathy when her name is really EVA we found out then we are worried where is our money??? they took it and will not return phone calls, and no one ranted and raved and screamed, they have to say that cause they know they are in the wrong, we were told not until they received our money in their bank would they send out stuff, that is a clear sign of a scammer. Why because they cannot affprd to send out your merchandise until they receiv teh drop ship money, they lied to us and told us they did not know what we meant by drop shipping, yet when you look at http://www.facebook.com/jody.slabaugh Jody Slabaugh on Facebook he says he runs a drop ship company, how interesting...https://profiles.google.com/dsauthority/about
look at their complaints on the BBB
http://www.bbb.org/northernindiana/business-reviews/computers-dealers/discount-computer-warehouse-in-la-porte-in-21055/complaints#breakdown
And these are not 10 years old folks they are like the last 3 years for the same thing I am complaining about delivery issues and customer service..
These people are the classic find info about someone else to blame but themselves because they got caught scamming us.

They could easily match our Card Address with our delivery address, or ask for ID to see we are who we say we are..

But hey quit trying to blame someone else, when your having money issues I guess thats what you do, take the money and run..this stuff should be delivered by today according to UPS if it indeed did ship Tuesday as they stated...we will see...

However hanging up phones and not answering emails is exactly what others complained about..
Look them up they run about 10 different drop ship web sites, follow the trail..
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#7 Author of original report

I'm not Michael Andrew Walker nor VDO Specialties, you guys are crazy rather paranoid

AUTHOR: BadMerchantsSuck - (United States of America)

This is not michael Andrew Walker, or VDO Specialties, and besides we are talking about your Company not someone else, and were is the ORDER?? or Tracking Number?? right now you have our money..your the scammer not handing out tracking numbers, you people have way to many BBB Complaints for the same thing..
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#8 REBUTTAL Owner of company

Rebuttal to Michael A Walker VDO Specialties Complaint

AUTHOR: Toolleader.com - (United States of America)

This complaint was filed by one of the biggest scammers to hit the Internet in the last 10 years, Michael A. Walker owner of VDO Specialties plus a ton of other scam businesses he's operated over the years.  You talk about the pot calling the kettle black.  This character is a total nut job.  Let me shed some facts about this complaint and I'll close with links supporting my claim about his reputation.

On August 23, 2011 at 11:49am, Michael A Walker placed an order on our website www.toolleader.com for 8 electronic headphones. Understand this was just two days ago.  The evening of 08/23/2011 Michael started his barrage of phone calls demanding the tracking number after business hours.  

On August 24, 2011 we arrived to work and had 3 voice mails and 2 emails from him demanding the tracking number.  Immediately red flags went up.  We've been in business 21 years and EVERY TIME we run into a customer that is demanding tracking numbers hours after placing an order it's a scam.  So once we listened to Michael's threatening voice mails and emails I did a background check on this character.  OMG what I found.  This guy has ripped off thousands of people and has filed bankruptcy twice.  He's been subject to many criminal investigations for fraudulent business practices by the State of Wisconsin.

I told our Customer Support rep to NOT GIVE THIS CHARACTER a tracking number at all.  I know exactly what his intentions are.  He planned on rerouting this package and later filing a dispute saying it wasn't delivered to his billing address.  We've seen his kind many times over the years.  We insist all orders ship to customer's credit card billing address but scammers will immediately start demanding a tracking number so they can reroute the package to an alternate address to defend their future chargeback claiming item was never delivered to them at their billing address.  

We explained to Michael his order shipped the same day he placed his order but we were not giving him the tracking number to protect our business and the credit card holder.  We couldn't talk to him after that.  He started screaming and carrying on like a 3 year old.  We blocked his numbers and emails.  This nut job is nothing but a scammer and we're not wasting time with him listening to his rants and screaming on the telephone.  He is impossible to talk rational to.  He behaves like a 3 year old when you tell him no.

Our website clearly shows what items ship from our warehouse in Indiana and what items ship from our supplier's warehouse in CA.  We don't stock slow moving items in our Indiana warehouse.  So Michael knew when he placed his order on 08/23/2011 that his order was shipping from CA.  He knew this would take 4-5 business days to arrive at his location in Wisconsin.  He filed this complaint the DAY AFTER he placed his order because he's upset we are protecting ourselves by not providing a tracking number.  We told him his order will be delivered Monday or Tuesday and if he has any problems he can call us and we'll track the package and keep him informed.  Not good enough for this scammer.  He knows his scam won't work once the package is delivered to his billing address.

To future customers that aren't scammers understand 95% of our customers receive a tracking number the day after their orders ship.  We have to manually enter these into our website so we do this the next day after an order ships.  If Michael had kept his mouth shut and not tipped us off to his scamming reputation he would have been successful in scamming us by rerouting the package.  But instead his persistence tipped us off to do a background check and now there is no way we're giving him a tracking number.  His order will be delivered Monday or Tuesday as indicated when he placed his order.  

So who is Michael Andrew Walker?  There are thousands of people looking for this guy.  Here are links backing up my claim to his scamming reputation including several links to this very website.

http://www.resellerratings.com/store/VDO_Specialties
http://bitokorleone.tripod.com/
http://www.ripoffreport.com/video-stores/michael-walker-vdo-s/michael-walker-vdo-specialtie-fyy37.htm
http://www.ripoffreport.com/directory/Vdo-specialties.aspx
http://www.ripoffreport.com/directory/vdo-specialties-llc-michael-walker.aspx
http://forums.afterdawn.com/thread_view.cfm/200501
http://tech.groups.yahoo.com/group/lx90/message/32536?var=1
http://www.theisonews.com/forums/viewtopic.php?p=488058&sid=bf816825ae9cd2ec2f425a8ea8d982e6
http://forums.afterdawn.com/thread_view.cfm/179344
(((ROR REDACTED)))

As far as his other claims they hold no merit.  Do we use a Magic Jack for some of our website callers?  Yes we do.  We answer this line during business hours.  Using a Magic Jack device allows one of our employees on maternity leave to work from home.  We have 6 lines through our local phone company that we don't advertise on our websites but they're answered during business hours.  As long as all the calls are answered and customers taken care of I'm not sure what the point is of what phone lines are being used.  We really have better things to do than answer calls from Salesmen all day trying to sell us something because they found our store numbers on the web.  That is the main reason our store telephone numbers aren't on every website we own.  Call us anytime during business hours and see we answer the telephones and are eager to help.  We own a real store, a real warehouse and many online websites.

We have nothing to hide and do business professionally and ethically.  This Michael A Walker character can't say the same.  Seriously he's running around and filing disputes 1-2 days after he placed his order just because we won't allow him to scam us.  These boards should be reserved for real customers really being ripped off.  Not some jack-wagon angry because we won't give him a tracking number the day after he placed his order because of his terrible scamming reputation listed all over the web.  Don't be a scammer and find out how fast you get your tracking number and how nice we are on the telephone.  Unfortunately we're not this way with scammers, as Micheal A Walker has found out.  

Kind regards,

Toolleader.com


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