ED Magedson – Founder
Toro Company8111 Lyndale Avenue S Bloomington, Minnesota USA
Toro Company Toro Lawn Mower Warranty Fraud and Deceptive Business Practices Bloomington Minnesota
I purchased a Toro mower 5 months ago, specifically because of the "Guaranteed to Start" promise badged across the engine cover. After four light duty uses, the mower failed to start. At the direction of Toro Customer Service, I took the mower to a repair center in Upland. Four days later the owner of this shop called me back and demanded $78.26 to "tune up" my carburetor which he stated: "wasn't so good".
I phoned back Toro and was accosted over the phone by a loud, obnoxious, smack-talking hood rat who would not let me speak. She interrupted, spoke over me and shouted me down. She also refused to consider warranty coverage, deferring to the non-English speaking shop that determined my carburetor was "not so good".
So I wrote a letter to Toro, explaining all this and demanding an answer as to why they wouldn't honor their warranty. I gave them a reasonable amount of time to rerspond and promised them a war if they did not. Toro has continued to ignore me. Here comes the war.
This report was posted on Ripoff Report on 08/20/2013 07:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toro-Company/Bloomington-Minnesota-55420/Toro-Company-Toro-Lawn-Mower-Warranty-Fraud-and-Deceptive-Business-Practices-Bloomington-1077336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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