- Report: #1049815
Report - Rebuttal - Arbitrate
Complaint Review: Torre Big & Tall
Torre Big & Tall1217 S. Broad Street Philadelphia, Pennsylvania USA
Torre Big & Tall Torre Big & Tall - Sells Products that are not really available and never ships them! BEWARE! Philadelphia Pennsylvania
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We are return customers of torre big and tall, and went to order more of their BAT wear t shirts.
They were listed as available on the website, so we placed an order for 11 t shirts. We were contacted and told the t shirts were on back order and would be available within the month.
We never received the t shirts or any further notification after the month passed, we then contacted them again they pushed the date back, the date came and went, contacted them again, pushed it back, same thing again, then we just asked for a refund.
We were told we would receive a refund, but never did, contacted customer service numerous times only to be told that they were processing it, but never received it. At one point a person named Ken said he would walk this through himself and we would get our refund, needless to say it never happened.
Now, I have wrote them over 3 more times and they have stopped responding completely. [continued below]....
This is a terrible business practice to list something as available, sell it and not send it, and not communicate or even refund the customer! What kind of business is this?
I would also like to note that we do indeed have email correspondence of them showing intent to refund, acting like they are going to, but never indeed refunding.
I hope this serves as a warning to all that torre big and tall does not care about customers only your money, literally they will take it from you!
This report was posted on Ripoff Report on 05/10/2013 06:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Torre-Big-Tall/Philadelphia-Pennsylvania-19147/Torre-Big-Tall-Torre-Big-Tall-Sells-Products-that-are-not-really-available-and-nev-1049815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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