• Report: #769539

Complaint Review: Toshiba

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  • Submitted: Fri, August 26, 2011
  • Updated: Mon, September 05, 2011

  • Reported By: Costumer in Ohio — Athens Ohio United States of America
Toshiba
Irvine, California United States of America

Toshiba Toshiba laptops: inferior quality, deplorable customer service Irvine, California

*Consumer Comment: Samsung

*Consumer Comment: not a rip off

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The hard drive of my Satellite M645 failed after less than two months of careful use. It took three calls to reach a supervisor who could make decisions (the first was an employee whose English was barely
intelligible). Even that was useless since she promised to send and email with information I needed to receive a shipping box and she didn't send it. I had to make two additional calls.

The inflexible and uncaring response: wait for an email with instructions. After I reply, they will send a box to ship the laptop; this will take 3 5 business days. It will take 7 10 business days to repair or replace the hard drive. Then they will send the laptop back to me. Total time: about three weeks. (Aren't we in the 21st century?). Absolutely no refunds and no way to expedite the lengthy process or find a viable solution that would prevent me from being without an essential work tool for three weeks. One of the employees I talked to acknowledged that they have had many problems with Toshiba hard drives.

This is the first Toshiba laptop I have purchased and now I regret it. It will definitely be the last Toshiba product I buy. The quality of the product is inferior and their customer service is deplorable. 

The bottom line: do NOT buy a Toshiba Satellite laptop.

This report was posted on Ripoff Report on 08/26/2011 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toshiba/Irvine-California-/Toshiba-Toshiba-laptops-inferior-quality-deplorable-customer-service-Irvine-California-769539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Samsung

AUTHOR: mr rik - (USA)

is much better.  Toshiba SUCKS.
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#2 Consumer Comment

not a rip off

AUTHOR: coast - (USA)

The turnaround time is excessive but this is not a rip off.
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