- Report: #1107401
Report - Rebuttal - Arbitrate
Complaint Review: Total Defense
Total Defense555 Twin Dolphin Plaza Redwood City, California USA
Total Defense Total Defense/Tiger Direct Denied rebate claim based on improper information, then stated the time period had pased. Redwood City California
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I purchased an Envizen 7" Tablet and Total Defense Internet Security bundle with the offer of getting a rebate. There was to be a $10 rebate and a $60 rebate. I received the $10 rebate with no problems. The $60 dollar rebate said it would take 8-10 weeks to process. I never received this rebate. I looked up my tracking number to inquire about the rebate. They stated that I should have received an email stating my rebate had been declined. When I contacted the rebate center, they transferred me to Total Defense. Total Defense claims that the time has expired and I should have noticed I ahd not received my rebate before now.
This report was posted on Ripoff Report on 12/16/2013 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Total-Defense/Redwood-City-California-94065/Total-Defense-Total-DefenseTiger-Direct-Denied-rebate-claim-based-on-improper-informatio-1107401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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