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Report: #1281035

Complaint Review: Total Merchant Services - Basalt Colorado

  • Submitted:
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  • Reported By: Stan — Niceville Florida USA
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  • Total Merchant Services 255 Gold River Road, 3rd Floor Basalt, Colorado USA

Total Merchant Services ,alfred, Ripped me for $399.00 Basalt Colorado

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I called the company to obtain a credit card processing machine to process visa and mastercard and was told it was a three month free trial period.  I recevied the machine in late November, did not use it until Jan 2016 (after the holidays).  When I looked at my bank account, they charged me $38.98 for Nov and $38.98 for Dec plus when I processed $500 dollars of credit cards, they charged me another $50.  I called to cancel and was told there was a $399.00 fee to terminate.  I said the contract says "Merchant Advantage Program: All new merchants are automatically enlrolled in a three month free trial of our Merchant Advantage Program......"   Alfred at Merchant Services said "that for insurance" What a rip off.  I was told on the phone by Jacon" that the 90 days free trial period was just that, a free trial and if I didn't like it, I could return the machine. I put a stop on the automatically check withdrawal with my bank, but it was too late.  The individuals that talk to the new customers should be recorded and the individuals fired.     

This report was posted on Ripoff Report on 01/19/2016 03:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/total-merchant-services/basalt-colorado-81621/total-merchant-services-alfred-ripped-me-for-39900-basalt-colorado-1281035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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