• Report: #1136111

Complaint Review: Total Respond Power LLC

  • Submitted: Thu, April 03, 2014
  • Updated: Thu, April 03, 2014

  • Reported By: Mary Kay — Waterford Pennsylvania
Total Respond Power LLC
100 Dutch Hill Road Orangeburg, New York USA

Total Respond Power LLC my most recent electric bill is over $300 and never in my life have I gotten such a high bill; usually it is around $60. I have been with this company about 6 months until another supplier contacted me and quoted me 0.07 x KWH and Total Respond is charging me 0.24 x KWH; this is outrageous!!! I have sent them a message on their website 2 days ago asking for a courtesy refund and it tells says on their website they will respond within 24 hours; I have not received a response from them. I have switched to another electric supplier in the meantime but has not gone into effect yet. Orangeburg New York

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This is an electric supplier Total Respond Power LLC, with my most recent electric bill being over $300 - this is outrageous. Never in my life have I had such a high electric bill; I have been with this company about 6 months and ususally my bill is about $60.

A couple of months ago another supplier contacted me and offered me 0.07 x KWH their rate without knowing what this company is charging me and they asked me what this company was charging me.  I did not know how to find it on my bill until they told me and it is 0.24989623 x KWH which is triple of what it should be. 

When I received this bill I contacted my electric company to find out why this was so high and they told me it is because the electric supplied is charging me triple and suggested I could file a report with the PUC which I have done.  When I called the PUC they said there was nothing they could do about my bill but suggested I contact the company and ask if they could offer me a courtesy refund.  So I  submitted a message to them on their website asking for a refund and it says on their website they will respond within 24 hours and it has been 2 days and I have heard nothing. 


This report was posted on Ripoff Report on 04/03/2014 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Total-Respond-Power-LLC/Orangeburg-New-York-10962/Total-Respond-Power-LLC-my-most-recent-electric-bill-is-over-300-and-never-in-my-life-ha-1136111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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