• Report: #1080917

Complaint Review: Total Transformation

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  • Submitted: Sun, September 01, 2013
  • Updated: Sat, November 02, 2013

  • Reported By: erase corporate greed — boston Massachusetts
Total Transformation
10 speirs st westbrook, Maine USA

Total Transformation Legacy Publishing 10 speirs st. Westbrook Me. 04092 Misleading Radio advertising. Free turns out to be over $300 when u call them to order. westbrook Maine

*UPDATE Employee: We Apologize For Any Misunderstanding

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This co has an ad on local am Radio, It clearly states that the program is free. When you call their number there is a pushy, prying person asking very personal questions. She kept going on and on for about a half hour! Then when she asks for my name and adress "so she knows where to send the program" she asked for my credit card info. I reminded her the ad said free, she then went onto explain it's free but only if you sent back their questionaire report within 30 days and she only needs the credit card info "in case I didn't send back their questionaire in time, in which case I would be billed for the whole program" which was over 300.00!!!!!! Having had probs with companies who say they're not going to charge your card and they do the second u hang up, i declined. i'm writing this to warn others, their FREE ads aren't free. I can see by reading the other reviews on people who did fill out their questionaire on time and send it back that they still didn't honor the FREE part of the ad and still charged the customer. These kind of scammy practices should be illegal in my opinion and should fall under credit card fraud.


This report was posted on Ripoff Report on 09/01/2013 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Total-Transformation/westbrook-Maine-04092/Total-Transformation-Legacy-Publishing-10-speirs-st-Westbrook-Me-04092-Misleading-Radio-1080917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We Apologize For Any Misunderstanding

AUTHOR: Legacy Publishing Company - ()

We apologize for any misunderstanding regarding our advertising.  For clarity, our ads state “call now to find out how to receive the Total Transformation Program for free”.  When a consumer contacts our Customer Engagement Center, they are advised that the Total Transformation Feedback Survey offer features a full product price refund in exchange for a completed survey returned within the allotted time period. An agreement to these terms must be received from the consumer in order for the order to be submitted for processing. 

When consumers contact our Customer Engagement Center, they are offered a choice of 2 payment options.
The first option is a delayed, 3 payment option, which requires only the shipping and processing fee to be billed at the time of purchase.  At approximately 30, 60 and 90 days from the original purchase date, the consumer is then billed 3 monthly investments of $119.00 each. With this 3 payment option, consumers are allowed 180 days, starting the date of delivery, to complete and postmark their Total Transformation Program Feedback Survey.

The second option is a one payment option of $299.00 which requires the consumer to pay $299.00 plus a shipping and processing fee at time of purchase.  With this payment option, consumers are allowed 360 days, starting the date of delivery, to complete and postmark their Total Transformation Program Feedback Survey.

With either option, as long as the consumer completes and postmarks their Total Transformation Program Feedback Survey within the allotted time period, the consumer is eligible for a full refund of the product price less shipping and processing. 

In exchange for the completed survey, the consumer is allowed to keep the Total Transformation Program.

 

 

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