- Report: #1056062
Report - Rebuttal - Arbitrate
Complaint Review: Totalprotect
Totalprotectpo box 550247 ft lauderdale, Florida USA
Totalprotect misrepresentation of coverages ft lauderdale Florida
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After paying $39.95 for a home appliance warranty service for 49 months without a claim, i contacted this company with a problem with my plumbing at my kirtchen sink. the 'p' trap broke, and caused the drain to become plugged up.
I contacted the warranty company and filed my claim, and was given a plumbers phone number in my area. when i contacted this plumber, i was told they did not work on weekends. i waited until monday morning, and again called the plumber, who told me he was too busy to take my business, and suggested i contact the warranty company again to ask for a new referral. i did get a new plumber to come to my house later this same day, and he looked at the problem, said it was a relatively easy fix, and called the warranty company for their approval for him to begin work.
Totalprotect (the warranty comp) then told me i needed to pay for the service call ($75) which i WAS aware of, but then they said i would have to pay to 'unblock' my drain. when i protested i was told the blockage was a seperate issue, not covered under their warranty. I was forced to pay $204.00 for this repair.
(the plumber said a 'normal' repair for my problem was just $129.00, but since i used the warranty company i would have to pay their service fee as well.
$39.95 X 49 months = $1900.00+ dollars, for home owners warranty which doesn't cover ANYTHING, although their own manual lists plumbing repairs....(with no exceptions noted).
When i protested, they said 'thats the way it is'...and when i CANCELLED my contract with them, i could 'hear the smile in the operators voice'
word to the wise...........BEWARE of TOTALPROTECT.
This report was posted on Ripoff Report on 06/03/2013 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Totalprotect/ft-lauderdale-Florida-33355/Totalprotect-misrepresentation-of-coverages-ft-lauderdale-Florida-1056062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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