- Report: #1171254
Report - Rebuttal - Arbitrate
Complaint Review: Towne Toyota
Towne Toyota1499 Route 46 Ledgewood, New Jersey USA
Towne Toyota Knowingly Lied to us: Said we could Refinance for lower interest rate after 6 months of payments. Toyota doesn't refinance. Ledgewood New Jersey
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We financed a 2009 Toyota Camry with 44,000 miles on it certified pre-owned from this dealership over 3 years ago for outrageous Interest rates because we did not have good credit and could not put a large money down payment, so our payments were 469$ a month. The closing salesman stated that after we 6 to12 months of payments made on time that we would be able to refinance the car with Toyota to lower our interest rates.
We waited until we had made consistent, on time payments for 18 months to go to the dealership to talk about refinancing. They said that they are not they could not help us to refinance the car, and they instructed us that we would have to take it up with Toyota Financial Services. Toyota Financial Services told us that Toyota does not refinance any of their vehicles. We feel we were misled under fraudulent circumstances and taken advantage of because we were in dire need of transportion since my Father was severly dibilitated in the hospital after suffering a major stroke, and we needed to make the 45 minute trip there every day.
We continued to make on time payments with Toyota for another year, until my girlfriend lost her job and New Jersey cut unemployment benefits because the state "ran out of money." So we have been living off of one disability check of 860$ a month and whatever we can do on the side to make extra cash here and there since January of this year. Toyota refused to make any payment arrangement with us and the other night our car got repossessed. We feel that this was horrible customer service as well as demeaning to us as human beings, especially the way Toyota Financial Services would call us and harass us over the phone and leave nasty messages on our voicemail. WIsh there was something we could do.
This report was posted on Ripoff Report on 08/21/2014 03:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Towne-Toyota/Ledgewood-New-Jersey-07852/Towne-Toyota-Knowingly-Lied-to-us-Said-we-could-Refinance-for-lower-interest-rate-after-1171254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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