- Report: #1127811
Report - Rebuttal - Arbitrate
Complaint Review: Toyota Motor Corporation
Toyota Motor Corporation16851 Florida 50 Clermont, Florida USA
Toyota Motor Corporation, Toyota of Clermont Defective Sun visor drops down suddenly while driving and won't stay up. Clermont Florida
*Consumer Comment: Natasha,
*Consumer Comment: Here's a link to a video on Youtube showing how one guy fixed his for about a dollar...
*Consumer Comment: You seem to be mistaken...
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Currently, I own two Toyotas and in the past was a loyal customer. Recently, in January, I was driving down the highway in my 2007 Camry and suddenly my sun visor dropped down, which temporarily blinding me. I tried to get it to go back up, but it kept dropping down while I was in traffic. I had to drive home with one hand holding the visor and the other on the steering wheel.
Clearly, as this was a mass produced vehicle, I could not have been the only person with this issue. So, I called the new Toyota of Clermont dealarship just a few blocks from my home. I asked for the service department. They asked for my VIN number and then informed me that there were two recalls, but nothing that covered the broken visor. I was very surprised as the visor was far more dangerous than either of the other issues.
On Friday 2/28/14, I found online that there were a ton of other complaints about the sun visor and that there was a "Warranty Extension" for 2007 Camrys.
I took my Camry over to the dealership and was informed by David Voci the service manager that I had missed the "warranty extension" by two weeks. When I told them that they had misled me by telling me that the visor was not covered weeks ago, they informed me that the service receptionist was not trained on warranty extensions, only on recalls.
I called the 800-GoToyota line and received no support.
First of all I feel that Toyota should have made this a recall because it is definitely a passenger safety issue. It literally renders the vehicle undriveable. They used deception in making it a warranty extension. Is this how they maintain a high rating for quality? Is this how the limit the cost of recalls?
Secondly, if I had not been grossly misled by the Toyota of Clermont service department, then I would have come in before the extension deadline.
Third, why would they have someone answering service calls that are not trained. This is clearly failure on the side of Toyota management. Toyota should fix this safety issue, clearly they know how dangerous it is.
This report was posted on Ripoff Report on 03/03/2014 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota-Motor-Corporation/Clermont-Florida-34711/Toyota-Motor-Corporation-Toyota-of-Clermont-Defective-Sun-visor-drops-down-suddenly-whi-1127811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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