ED Magedson – Founder
Tracfone Wireless, Inc.9700 North West 112th Ave. Miami, Florida USA
Tracfone Wireless, Inc. Tracfone Wireless one messed up company! Miami Florida
I purchased a Tracfone Wireless phone in June of 2013. I also purchased a $50 dollar talk/phone card. The phone ended up being faulty so I returned it with no problem to K-Mart where I purchased it. However, I was advised by K-Mart to simply return the talk/phone card to Tracfone Wireless and they would issue me a refund.
I contacted Tracfone Wireless customer service where I was given precise instructions on just how to return the phone/talk card for a full refund. I was to send the card back via certified mail with receipt and at that time I was given a ticket number by the Tracfone customer service agent (sadly enough I didn't get her name). I waited until I received the return receipt and contacted Tracfone CS dept again.
I was told they received my card on 6-24-2013 and that I would have my refund check by 7-24-2013. Time passed and no refund check. I contacted customer service again and was re-routed to a manager. I gave her all my information including my ticket # and the tracking information. This so called manager was so lost that she literally asked me to call back the next day to speak with yet another manager who might be able to better help me.
The following day I utilized the number (was suppose to be a managers line) and nobody was able to help me. I emailed them. I called numerous more times. I emailed again. I filed a complaint and nothing. Now when I conact their CS dept I'm told that I am not going to receive my refund after all and that no such ticket even exists.
I am literally outraged that a large company such as Tracfone Wireless is not willing to issue me a $50 dollar refund for the phone/talk card they no doubt received. I continue to get generic emails from them giving me a reference number and upon my contacting them I'm told that no such ref. or ticket number even exists. I politely share my story with them and am told that they don't do refunds on phone/talk cards.
Can anyone direct me in the proper direction? Would it do any good to conact their CEO? I did a company profile and did get differnt employee titles. I am wondering if it would do any good to personally contact them via US Mail. I don't wish to end this w/o receiving my promised refund check.
This report was posted on Ripoff Report on 12/08/2013 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tracfone-Wireless-Inc/Miami-Florida-33178/Tracfone-Wireless-Inc-Tracfone-Wireless-one-messed-up-company-Miami-Florida-1105446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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