• Report: #1076403

Complaint Review: Tracfone

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  • Submitted: Fri, August 16, 2013
  • Updated: Fri, August 16, 2013

  • Reported By: teddy169 — Bronx New York
Tracfone
9700 NW 112 Ave Medley, FL 33178 Medley, Florida USA

Tracfone Safelink Poor Automation, Nasty Managers Medley Florida

*Author of original report: Automated Activation is falsified

*General Comment: Should have...

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Hey, I just spent over a half hour on your automated process with your manager Jamaica, who was not cooperative or nice to me. Why the f**k did it take me over an hour to use the automated service to transfer my minutes and number. The process never transferred minutes only the number, so you have to enter a series of numbers, then another series of numbers 4 I think to be exact then after that you have to put a series of numbers in the old phone all while talking to an unresponsive manager... I lost 10 minutes talking on there 1 800 number to get this done as well... not only that but why would I have to verify my number with an automated process only to have to provide the number a second later... last time using this service, waste of time, coverage as well as nasty phone support...


This report was posted on Ripoff Report on 08/16/2013 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tracfone/Medley-Florida-33178/Tracfone-Safelink-Poor-Automation-Nasty-Managers-Medley-Florida-1076403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Automated Activation is falsified

AUTHOR: teddy169 - ()

I can imagine an incompitent worker at costco taking even longer to do this. Maybe you have time to stand around and deal with it. I don't.

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#2 General Comment

Should have...

AUTHOR: Tyg - ()

 You should have gone to a local retailer or used the internet. Both of which would have saved you some mins on your phone.

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