- Report: #85542
Report - Rebuttal - Arbitrate
Complaint Review: Tracfone
Tracfone8390 NW 25th Street, Miami, Florida 33122 Miami, Florida U.S.A.
TracFone Tracfone Let's file a lawsuit against Tracfone. They ripped-off PREPAID minutes from customers. Miami Florida
*UPDATE Employee: GOT PROBLEMS WITH TRACFONE? READ THE COMAPNY'S TERMS & CONDITIONS YOU MORONS!!
*Consumer Comment: BOB, YOU ARE OH SO WRONG! tracfones policy was that you could leave your phone inactive for an indefinite amount of time without loosing you minutes.
*Consumer Suggestion: Did you read the fine print?
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I bought and began using Tracfone in the first place precisely because their policy allowed me to leave my phone inactive for any length of time, and then reactivate it without losing accumulated airtime. I had no way of knowing about the impending policy change--they made no effort to advise me in advance, or to give me a chance to reactivate and hang onto my airtime. I have a home phone, and use Tracfone only on long car-trips, which is why it was inactive sometimes.
I have no dispute with the policy change itself--but rather with the fact that they did not notify their inactive customers in advance--people like my mother and me who had no other way of knowing how much we were about to lose.
My elderly mother, living on a fixed-income, who can barely afford the cash outlay for prescription drugs each month, lost over $130 of prepaid time. I lost over $100. This is a moral outrage. THIS IS DESPICABLE. They are pick-pockets. They revoked something WE HAD ALREADY PAID FOR. How many other people out there did Tracefone abuse and steal from in this way? How many parents could use that $100 or $200 to buy food or shoes for their children, instead of having to replace what Tracfone stole.
I am investigating whether this will quallify as a class-action lawsuit. If this has happened to you or to anyone you know, please indicate so on this website.
Also, before the Attorney General of Florida can do anything, his office must have accumulated multiple complaints from multiple states. Please register a complaint by calling: 850-414-3990 (the Citizen Services Unit--Office of Florida Attorney General).
Collective legal redress will also be easier to pursue if you complain, as well, to the following entities: Federal Communications Commission - 888-225-5322; Dade County Consumer Affairs Office - 305-375-3677; Better Business Bureau - 561-842-1918.
LET'S SOCK IT TO TRACFONE. The only way that can happen is if you help advertise this complaint, and help round up those who've been ripped off. The only way to fight "organized money" (corporations) is with "organized people"--and plenty of them!
Please report details to this site, and let's form a network to counteract these rip-off thugs.
This report was posted on Ripoff Report on 03/26/2004 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tracfone/Miami-Florida-33122/TracFone-Tracfone-Lets-file-a-lawsuit-against-Tracfone-They-ripped-off-PREPAID-minutes-85542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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