• Report: #85542

Complaint Review: Tracfone

  • Submitted: Fri, March 26, 2004
  • Updated: Wed, March 16, 2005

  • Reported By:Plano Texas
Tracfone
8390 NW 25th Street, Miami, Florida 33122 Miami, Florida U.S.A.

TracFone Tracfone Let's file a lawsuit against Tracfone. They ripped-off PREPAID minutes from customers. Miami Florida

*UPDATE Employee: GOT PROBLEMS WITH TRACFONE? READ THE COMAPNY'S TERMS & CONDITIONS YOU MORONS!!

*Consumer Comment: BOB, YOU ARE OH SO WRONG! tracfones policy was that you could leave your phone inactive for an indefinite amount of time without loosing you minutes.

*Consumer Suggestion: Did you read the fine print?

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Without prior notice to their custormers, Tracfone changed their policy. With NO prior notice to customers, Tracfone deleted from their computer system all PRE-PAID airtime from customers whose phone had been inactive for more than 60 days.

I bought and began using Tracfone in the first place precisely because their policy allowed me to leave my phone inactive for any length of time, and then reactivate it without losing accumulated airtime. I had no way of knowing about the impending policy change--they made no effort to advise me in advance, or to give me a chance to reactivate and hang onto my airtime. I have a home phone, and use Tracfone only on long car-trips, which is why it was inactive sometimes.

I have no dispute with the policy change itself--but rather with the fact that they did not notify their inactive customers in advance--people like my mother and me who had no other way of knowing how much we were about to lose.

My elderly mother, living on a fixed-income, who can barely afford the cash outlay for prescription drugs each month, lost over $130 of prepaid time. I lost over $100. This is a moral outrage. THIS IS DESPICABLE. They are pick-pockets. They revoked something WE HAD ALREADY PAID FOR. How many other people out there did Tracefone abuse and steal from in this way? How many parents could use that $100 or $200 to buy food or shoes for their children, instead of having to replace what Tracfone stole.

I am investigating whether this will quallify as a class-action lawsuit. If this has happened to you or to anyone you know, please indicate so on this website.

Also, before the Attorney General of Florida can do anything, his office must have accumulated multiple complaints from multiple states. Please register a complaint by calling: 850-414-3990 (the Citizen Services Unit--Office of Florida Attorney General).

Collective legal redress will also be easier to pursue if you complain, as well, to the following entities: Federal Communications Commission - 888-225-5322; Dade County Consumer Affairs Office - 305-375-3677; Better Business Bureau - 561-842-1918.

LET'S SOCK IT TO TRACFONE. The only way that can happen is if you help advertise this complaint, and help round up those who've been ripped off. The only way to fight "organized money" (corporations) is with "organized people"--and plenty of them!

Please report details to this site, and let's form a network to counteract these rip-off thugs.

Susanne
Plano, Texas
U.S.A.

This report was posted on Ripoff Report on 03/26/2004 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tracfone/Miami-Florida-33122/TracFone-Tracfone-Lets-file-a-lawsuit-against-Tracfone-They-ripped-off-PREPAID-minutes-85542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

GOT PROBLEMS WITH TRACFONE? READ THE COMAPNY'S TERMS & CONDITIONS YOU MORONS!!

AUTHOR: Atlantis - (U.S.A.)

Terms and Conditions / Keep Your Service Active

By activating your TracFone service ("Service"), customer ("You") acknowledges and agrees to the following terms and conditions:

To maintain TracFone Wireless service and keep your TracFone phone number, you must purchase and add an additional TracFone Prepaid Wireless Airtime card before the due date that is displayed on the TracFone. If you do not purchase and add additional airtime prior to the due date, your TracFone service will deactivate and you will lose your TracFone telephone number.

TracFone Airtime cards expire one year from the date of purchase from an authorized TracFone retailer. Airtime units added to your TracFone do not expire with active service.

TracFone Prepaid Wireless Airtime rate plans, card denominations and these Terms and Conditions of Service are subject to change without prior notice.

Tampering or falsification or entering of codes not properly authorized by TracFone, or the unauthorized use of your TracFone, may result in immediate discontinuance of Service and prosecution to the full extent of the law. TracFone reserves the right to cancel any service without notice.

TracFone Prepaid Wireless Airtime is issued in unit increments. Units are deducted from the TracFone wireless phone in the following manner:

Number of units charged per minute of Airtime used

1 Unit = 1 minute of local or long distance calls made from inside your home calling area.
2 Units = 1 minute of roaming calls made from outside your home calling area.
0.5 Units = 1 text message.

For Single Rate phone models

1 minute of local, long distance or roaming calls = 1 unit of airtime
Receiving text messages = no charge
Sending text messages = 0.3 units per message

Your TracFone will only operate with TracFone Prepaid Wireless Airtime cards and cannot be activated with other wireless or cellular services. The purchase of TracFone wireless airtime cards is non-refundable.

You will be charged for all time during which the TracFone is connected to, or using, the wireless system of the carrier or any other provider of wireless or ancillary services. Use of a wireless system typically begins when the user initiates a call by pressing the "send" or "call" button or upon receiving a call and does not end until the user presses the "end" button or the call is otherwise terminated. All calls are deducted in full-unit increments; partial airtime usage is rounded up to the next unit.

For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. With incoming calls, you will be charged airtime upon pressing any key on the keypad to answer the call.

No credit is given for dropped calls. 911 Calls are FREE. If you are in an area where your phone is searching for a signal or there is no signal, it is highly probable that a call to 911 will not go through. Do not rely on this function in an emergency situation. Locate the nearest landline phone and call for help. Calls such as 411 and 611 are not free with TracFone and shall be charged at regular airtime rates. Please refer to the "Number of units charged per minute of Airtime used"section, above.

TracFone does not control whether toll charges apply to calls made to your TracFone. Those charges are governed by the rates and charges set by the caller's service provider.

You will not be able to make or receive calls on your TracFone from or to any location outside of the Unites States, Puerto Rico or the U.S. Virgin Islands. To make international calls, you will need to purchase a prepaid international long distance calling card that permits 1-800 dialing access. TracFone offers this service, which you may purchase at www.tracfone-ild.com. Your TracFone will deduct units at regular airtime rates for calls to any 1-800 number, including our Customer Care 1-800 number.

Caller ID, Call Waiting, Voice Mail and Text Messaging may not be available in analog service areas or outside your home calling area. Airtime units are used when you access your voice mail or retrieve voice mail messages from your TracFone and send or read received text messages.

You must accept the TracFone telephone number assigned to your TracFone at the time of activation.

Service is subject to transmission limitations caused by atmospheric, topographical and other conditions. Further, Service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the carrier's radio telephone system. TracFone shall have no liability for Service failures or limitations of Service.

Keeping Your Service Active

During the first 60 days from phone activation, when you add a single 40, 100, 200, or 400-minute TracFone Prepaid Wireless Airtime card, your active service period or due date will extend 60 days from the date the new card is added. After your first 60 days from phone activation, when you add any one of these cards, your due date will be extended 60 days from the current due date to a maximum of 120 days. When you add two or more of these cards during or after your first 60 days from phone activation, your due date will extend to a maximum of 120 days from the date the new cards are added.

The due date can be extended past 120 days, up to 365 days from the date you add a TracFone 1 year prepaid wireless service card or Double Minute prepaid plan card. The due date can be extended to a maximum of 730 days from the date you add any combination of the 1 year prepaid wireless service card and/or the Double Minute prepaid plan card.

If you do not purchase and add additional airtime prior to the due date, your TracFone service will be deactivated and you will lose your TracFone phone number. Even if your service is deactivated, your TracFone can be reactivated by purchasing and adding any TracFone Prepaid Wireless Airtime card. However, once reactivated, your TracFone will be assigned a new phone number. Airtime which remained at the time of deactivation will remain on your TracFone if it is reactivated within 60 days from the deactivation date. However, airtime which remained at the time of deactivation will be lost if your TracFone Service remains deactivated longer than 60 days.

Remember, you must purchase and add a new TracFone Prepaid Wireless Airtime card before the due date is reached in order to keep your TracFone service active, even if you have units remaining. You can find TracFone Prepaid Wireless Airtime cards at the retailer where you purchased your TracFone, at over 60,000 retailers nationwide or at www.tracfone.com. To find a TracFone authorized retailer near you, please visit our website at www.tracfone.com.


If some of you idiots were a little more patient and stopped to read all the info before you get into things you would have less problems. TracFone may be a little slow on responding to e-mails but I rate their custmer servie @ 98%.

TRACFONE HAS THE RIGHT TO CHANGE ITS POLICIES AT ANY TIME WITHOUT ANY NOTICE TO THE PUBLIC! IF YOU READ YOUR TRACFONE AGREEMENT YOU WOULD KNOW THAT BY NOW! IT IS STANDARD BUSINESS PRACTICE TO SAY THAT!

http://www.tracfone.com/questions.jsp?nextPage=questions.jsp&task=questions
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#2 Consumer Comment

BOB, YOU ARE OH SO WRONG! tracfones policy was that you could leave your phone inactive for an indefinite amount of time without loosing you minutes.

AUTHOR: AS HELL - (U.S.A.)

Originally, tracfones policy was that you could leave your phone inactive for an indefinite amount of time without loosing you minutes. The advertisments read "NEVER LOOSE YOUR AIRTIME EVEN IF YOUR PHONE GOES INACTIVE" Just simply buy new minutes and reactivate your phone to regain use of your unused air time" The word "Never" is the key. I bought my phone many years ago when the only way to redeem air time was over the phone.

I Remember there was a voice advertisement that said just exactly that. The voice message even said that you would never loose your air time no matter how long you left your phone inactive.

Then they changed the way they do buisness and never notified anyone about it. Their customer service sucks, nobody speaks English and they lie incessively and hang up on you time after time again.

I only had one good experience, well in comparisson to all the bad ones with Tracfon. It took many phone calls, and a few weeks to get it resolved but it was a good experience. The key was refusing to talk with anyone who could not speak english fluently and just hanging up and calling back until you got someone who spoke english.
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#3 Consumer Suggestion

Did you read the fine print?

AUTHOR: Bob - (U.S.A.)

I will be willing to wager that in the terms of service that it states (something to the effect that) any unused airtime left after 60 days of inactivity will be forfeit. or at least something similar, companies like this have always got a way to cover themselves. sorry about your luck, i suggest reading all literature next time
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