Without prior notice to their custormers, Tracfone changed their policy. With NO prior notice to customers, Tracfone deleted from their computer system all PRE-PAID airtime from customers whose phone had been inactive for more than 60 days.
I bought and began using Tracfone in the first place precisely because their policy allowed me to leave my phone inactive for any length of time, and then reactivate it without losing accumulated airtime. I had no way of knowing about the impending policy change--they made no effort to advise me in advance, or to give me a chance to reactivate and hang onto my airtime. I have a home phone, and use Tracfone only on long car-trips, which is why it was inactive sometimes.
I have no dispute with the policy change itself--but rather with the fact that they did not notify their inactive customers in advance--people like my mother and me who had no other way of knowing how much we were about to lose.
My elderly mother, living on a fixed-income, who can barely afford the cash outlay for prescription drugs each month, lost over $130 of prepaid time. I lost over $100. This is a moral outrage. THIS IS DESPICABLE. They are pick-pockets. They revoked something WE HAD ALREADY PAID FOR. How many other people out there did Tracefone abuse and steal from in this way? How many parents could use that $100 or $200 to buy food or shoes for their children, instead of having to replace what Tracfone stole.
I am investigating whether this will quallify as a class-action lawsuit. If this has happened to you or to anyone you know, please indicate so on this website.
Also, before the Attorney General of Florida can do anything, his office must have accumulated multiple complaints from multiple states. Please register a complaint by calling: 850-414-3990 (the Citizen Services Unit--Office of Florida Attorney General).
Collective legal redress will also be easier to pursue if you complain, as well, to the following entities: Federal Communications Commission - 888-225-5322; Dade County Consumer Affairs Office - 305-375-3677; Better Business Bureau - 561-842-1918.
LET'S SOCK IT TO TRACFONE. The only way that can happen is if you help advertise this complaint, and help round up those who've been ripped off. The only way to fight "organized money" (corporations) is with "organized people"--and plenty of them!
Please report details to this site, and let's form a network to counteract these rip-off thugs.