- Report: #444874
Report - Rebuttal - Arbitrate
Complaint Review: Tracfone
Tracfone9700 N.W. 112th Avenue Miami, Florida U.S.A.
Tracfone Tracfone's 29 Minutes Worth Of Disgrace And Shame Miami Florida
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18 April 2009
To Whom It May Concern:
My phone had recently been damaged beyond function; hence I purchased a replacement, after two phone calls the phone was finally activated properly (due to poor customer service, but not the issue at hand). The problem comes when transferring the unused minutes from my previous phone of which I had 199. This is not a maybe or I think it should be, I know my minutes without the slightest doubt as my phone is not routinely used and I keep a tight eye on my minutes remaining (1 minute from 200 used in the last two weeks). After waiting for the Tracfone representative to confirm this fact, I was told that I only had 170 minutes remaining a 29 minute difference from the actual, to myself a clearly unjustifiable discrepancy on the part of Tracfone.
Despite my avid protest, (delete typo) detailed information on why I know the exact minutes remaining, a strong affirmation that slighting me would result in the lost of myself as a future Tracfone customer and that I would warn other off of the use of said service, I was told that since I could not prove the minutes I stated as remaining I had no recourse in the matter. That being I should just take the minutes Tracfone was willing to give and be happy about  it . To myself the 29 minutes in dispute represent from one to three months of actual use, while to Tracfone they are in essence nothing, invisible in the overall use during the same time frame. What a disgraceful display of corporate bullying of the consumer.
In these actions by representatives of Tracfone, Tracfone has both insulted myself by impugning my integrity and proved itself unreliable and therefore untrustworthy in the maintenance of its own data. Tracfone representatives have also proven that a handful of minutes are more precious to Tracfone than both the customer and its reputation to such. As a result I will disseminate the facts of  today's events [edit} to as may people as I can in as many ways as I can.
For Tracfone's 29 minutes worth of disgrace and shame,
none of your business, Arizona
This report was posted on Ripoff Report on 04/19/2009 05:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tracfone/Miami-Florida-33178/Tracfone-Tracfones-29-Minutes-Worth-Of-Disgrace-And-Shame-Miami-Florida-444874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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