I have a small business. My son has a small business next door. He was approached by Kurt Wieland, who posed as a representative of Trans Tech Merchant Group to use Trans Tech Merchant Group to boost sales by being able to use customer debit and/or credit card processing for payment for services. I was not interested in using the service for my business. Mr. Wieland told me and my son that he would not have to purchase a processing machine because he had an old one in his garage at home that could be used so he would not have to buy a machine. He said that when someone paid by credit or debit card, the process would charge 2.5% for processing . He went on to say that I could pass the charge on to the customer if they used the credit or debit card for payment. He approached me when he found that my son did not have a land line phone, and since my business was next door and I had a landline phone that he wanted to hookup the processing machine at my business for the time being. Since the business (my son's) did not have a bank account at that time, Mr. Wieland said that we could use my business' bank account to process. He went on to say that it could be changed as soon as my son's business opened a bank account . He also asked to use my business bank account to process payments paid by credit cards, and I gave him a blank check marked void. One important item to note is that the old machine that he installed would not work!.When, after one attempt to see if it worked, it did not work. Mr. Wieland was told that we did not want the machine. He said that he would be back to pick the machine up. Then a female called me from Trans Tech (I did not get her name) a week or so later and I was told that Trans Tech could not use my bank account for processing my son's business, that the contract would have to be in my business name if I were to use my account for processing payments. I told her that I did not wish to have the service and that Mr. Wieland was supposed to pick up the machine. I assumed that since the contract between my son was void and I would not sign the contract, that was the end of that until a month or so later when I got my business account bank statement and found that I had been charged $90. in service charges, and a fee for a "trade off" had been withdrawn from my business account by Trans Tech, all in the amount of $424. plus three month's fees over $100.
I contacted my bank and was told that if I came by the bank and signed an affadavit stating that they were not autorized to withdraw funds from my bank account, my money would be drawn back . I went to the bank and signed the Affadavit. They brought the money back and Trans Tech withdrew it again. My bank told me that there was nothing that they could do, it was between me and Trans Tech.
Trans Tech told me that the $424. was for a trade off for a new machine and that I would have to send the old one back to them and then they would place the funds back into my account. I sent the machine back by Federal Express. A few days passed and I called Trans Tech again. Trans Tech would not talk to me until my son called them because they said "the contract" was between Trans Tech and my son, even though the copy of the conract that my son had had not been signed,. Trans Tech told me that that they had a signed copy and that they would only talk to my son. I had my son, who is very ill, to contact them, and he did. Trans Tech told my son to write a letter cancelling the contract and they would reimburse the money that they had taken from my account plus the service fees would be sent back to my account. He immediately sent by Fax, a statement to cancel the contract.
I called the next week and was told that the refund was in process and that it should reach my bank within 5 to 7 work days. After seven work days passed, still no refund. I called Trans Tech regarding the refund and was told that a charge of $300 had been charged for a cancellation fee and that I was to receive $30. and that was all I would receive! The same female that I had talked to earlier regarding my refusal to sign a contract, I believe by the sound of her voice.
I have a copy of the unsigned contract, and witnesses to the fact of the conversation as to the hook up of the machine and its failure to work.
I have never been robbed at gunpoint but I know what it feels like to be robbed! I have also been told by Trans Tech and my bank that if they so choose, the Trans Tech Merchant Group can withdraw from any account that I may have now or in the future...if they so choose! Can the big corporations just take (rob) consumers?
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