- Report: #1134170
Report - Rebuttal - Arbitrate
Complaint Review: Transcendent Innovations
Transcendent Innovations9624 S Cicero Ave # 319 Oak Lawn, Illinois USA
Transcendent Innovations Trainn TRAINN ALAN Alan Smolek SCAM DO NOT USE SITE!!! They dont fulfill orders STAY AWAY FROM TRAINN Oak Lawn Illinois
*UPDATE Employee: User provided us with address USPS reported incorrect. Reward issued once corrected.
*Author of original report: Account Status Pics
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I don’t even know where to start with on how poorly this company operates. I have used their sites in the past to get a Xbox 360 and iPhone. I did these sites around 5 years ago and had no issues. However I decided to complete the yourfreexbxoone.com site and it had been nothing but a nightmare. I completed an offer and got 12 other referrals to do so as well no problem. Of course this went smoothly, the part that benefits their company. After that it all went downhill.
I placed my order Dec 19th 2013 and waited and waited... no shipment. After waiting around until Jan 5th 2014 I sent a support ticket to see what was causing the delay. Seven days later I received a response *note their site says 2-3 days for a response* saying they were out of stock over the holidays and have since gotten the item back in stock and would ship soon. After waiting another 12 days and no shipment I sent a support ticket on Jan 17th asking when it would be shipped. That support ticket never got a response, but they finally marked it as shipped Jan 31st 19 days later and with no tracking number.
They claim orders should arrive within 10 business days of being marked as shipped. HA! So I wait and come Feb 11th I send them yet another support ticket to try and get a tracking number or update on the order. I waited for 20 days to get a response this time (remember they say 2-3 days for responses). All their reply said was quote, "I apologize for the delay in your order being fulfilled. Please allow me to check into your order further and we will contact you via this ticket with additional information." Never heard back from them…
One more week goes by and finally March 10th they change the status to shipping soon and then marked as shipped March 11th. Awesome, so they figured out what was wrong and reshipped it. NOPE. Again it has now been 17 days since marked as shipped the second time and still nothing. I’ve had support tickets and the last I’ve heard from their end March 3rd with the above quote.
This report was posted on Ripoff Report on 03/27/2014 11:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Transcendent-Innovations/Oak-Lawn-Illinois-60453/Transcendent-Innovations-Trainn-TRAINN-ALAN-Alan-Smolek-SCAM-DO-NOT-USE-SITE-They-dont-1134170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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