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Report: #1289200

Complaint Review: Transmission Specialist - Toms River New Jersey

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  • Reported By: DisSatisfiedCust — Pennsylvania USA
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  • Transmission Specialist 1211 Rte 37 W Toms River, New Jersey USA

Transmission Specialist (J.R.) Scam Artist! Ordered transmission & torque online, paid w/ e check, was sent the WRONG trans. & was refused a refund! Toms River New Jersey

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They took my money & sent me the wrong transmission!! I went online to the Transmission Specialist's website & ordered a rebuilt transmission & torque converter. I was asked to pay upfront with an e-check, which I did. The money was withdrawn from my account almost immediately. I won't get into all the in between details about the back & forth issues of where to have it shipped & how much extra it was going to cost me (even though his website states free shipping) & how long it took to actually get the transmission, I will just state my MAJOR complaint of this place & how they conduct "business".

I picked up the long awaited transmission (after an almost 2 hr. drive to the shipping center I was told it had to be sent to in order to avoid a costly shipping fee), & it was installed. My vehicle still was not starting up right or shifting correctly. I had figured out by this point, & made the assumption that trying to negotiate a fix to this issue was going to be pointless & time consuming considering the hassle I already went through just to get it, & then to have it not work when I finally did get it. I just did not feel they were a business that could be trusted anymore. At this point, so much of my time, money & patience had already been lost due to my main work vehicle being down,  I needed to expedite an immediate fix to this problem & & take it to a real transmission specialist that was local & had credentials & references that proved trust worthy. The place where I chose to take it has a great reputation for excellent work & phenomenal customer service.

I was told by the new transmission professional (& even shown) the transmission that was shipped to me from Transmission Specialist, was the WRONG transmission for my vehicle!!!  Not only that.....but it was also missing a key component from the center of the transmission. It was never going to work in my vehicle, nor any vehicle for that matter, since it was missing a main part! I ended up having to pay this new shop to remove the faulty transmission & had to buy an entirely new transmission to be installed.

After I picked up my vehicle (& the faulty transmission), it ran perfectly. I contacted JR & gave him the benefit of the doubt, after all mistakes do happen, I told him everything I had just been through & all the additional money I had to spend to correct his mistake & get my vehicle running again.  His response to me was "you voided the warranty be not shipping the core back to us, & you voided your warranty when you had someone else work on it, our warranty states all work is to be done only by us."  I told him I was never told anything about the warranty, nor was I sent any paper work on it, I even went online to search for this "warranty" he kept referring to & it says "you must request the warranty".  So I did, he never sent it to me & his only idea to rectify this situation was for me to pay to have it shipped back to him & he would inspect it to see for himself if there ever really was anything wrong with it. I asked him to come up with another solution because he had already proven he was not trustworthy.  He then flat out told me "a refund is NOT going to happen, & as far as he was concerned this was a closed matter.  

So there you have it, he was perfectly ok with sending me the wrong transmission that was built incorrectly & refused to be a stand up man & own his mistake & give me my hard earned money back.  I googled & did some research & found SEVERAL complaints, reports, & bad reviews on this place, I have no idea how they are still in business. My guess is they survive solely on scamming people & ripping people off, because Lord knows they aren't relying on the income from satisfied repeat customers.  This was a hard lesson to learn, but I'm glad I learned how to spot a scammer in the future.  I hope people will do what I failed to do, which is google them first & see my report along with the others & see all the bad reviews before sending them an e-check. You can only go so far before good ol karma catches up to you though, right?  

 

  

This report was posted on Ripoff Report on 02/22/2016 12:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/transmission-specialist/toms-river-new-jersey-08755/transmission-specialist-jr-scam-artist-ordered-transmission-torque-online-paid-w-1289200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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