Alabama
  • Report: #1120116

Complaint Review: Travelocity

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  • Submitted: Sat, February 01, 2014
  • Updated: Sat, February 01, 2014

  • Reported By: Totally Disgusted!!! — Chicago Illinois
Travelocity
3150 Sabre Drive Southlake, Texas USA

Travelocity I Got Duked!!! Southlake Texas

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I purchased a vacation package on Travelocity and paid for the cancellation insurance (which was extra).  I had to cancel so.  First, let me say that I was hung up on 3 times and on the 4th try, transferred all over planet Earth before I got someone to help me. Upon cancelling, I utilized the trip insurance I purchased and got a full credit back for the hotel portion of my trip (which was nothing special since this would have usually happened even had a booked a hotel on my own since this is a usual practice with most hotels..... I cancelled 4 months prior to my trip).  The Travelocity rep. then tells me that they will not give me a refund for the airfare portion of my trip due to the fact that airlines don't refund tickets however I can reuse the ticket towards the airfare portion should I book another vacation package and apply the airfare credit towards the airline portion of the package as long as I fly the same airline that the credit was issued on....here's where the lie comes in, they also said that with the purchase of the insurance (which I had)  they would cover the $200 fee that the airline charges you to change your ticket to when you decide to reuse it.  Well, I decided to reuse the ticket and book another package.  Now Travelocity tells me that I cannot use the ticket towards another package even though I'm flying the same airline, and that I have to book the airline "seperate" from the hotel in the package.  By booking the airfare and hotel seperately in the package, my additonal costs was over $200!  So, in other words, to make up for their kind gesture of "covering your fee charged by the airline", they "pad" the airfares by anywhere from $100 - $250 to make up for their cost of covering this fee without consumers even know it.  For example, my cost of the air with the package was $485 and booked seperately was $691.Can you smell the airline fee of $200 in this price somewhere?   What rip off artist!! So, now I'm stuck with a United Airlines credit that I can only use through Travelocity and will have to pay an inflated price when I book an airfare (and oh, by the way, they say that they still have to charge your card for the $200 fee but will give it right back to you when booking). This was a lesson learned and I will never use Travelocity again!  With all of the complaints filed against them (unanswered) exactly who are they paying off to stay in business??  I purchased a vacation package on Travelocity and paid for the cancellation insurance (which was extra).  I had to cancel so I utilized the trip insurance and got a full credit back for the hotel portion of my trip (which was nothing special since this would have usually happened even had a booked a hotel on my own since this is a usual practice with most hotels..... I cancelled 4 months prior to my trip).  The Travelocity rep. then tells me that they will not give me a refund for the airfare portion of my trip due to the fact that airlines don't refund tickets however I can reuse the ticket towards the airfare portion should I book another vacation package and apply the airfare credit towards the airline portion of the package as long as I fly the same airline that the credit was issued on....here's where the lie comes in, they also said that with the purchase of the insurance (which I had)  they would cover the $200 fee that the airline charges you to change your ticket to when you decide to reuse it.  Well, I decided to reuse the ticket and book another package.  Now Travelocity tells me that I cannot use the ticket towards another package even though I'm flying the same airline, and that I have to book the airline "seperate" from the hotel in the package.  By booking the airfare and hotel seperately in the package, my additonal costs was over $200!  So, in other words, to make up for their kind gesture of "covering your fee charged by the airline", they "pad" the airfares by anywhere from $100 - $250 to make up for their cost of covering this fee without consumers even know it.  For example, my cost of the air with the package was $485 and booked seperately was $691.Can you smell the airline fee of $200 in this price somewhere?   What rip off artist!! So, now I'm stuck with a United Airlines credit that I can only use through Travelocity and will have to pay an inflated price when I book an airfare (and oh, by the way, they say that they still have to charge your card for the $200 fee but will give it right back to you when booking). This was a lesson learned and I will never use Travelocity again!  With all of the complaints filed against them (unanswered) exactly who are they paying off to stay in business??  

 


This report was posted on Ripoff Report on 02/01/2014 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/Southlake-Texas-76092/Travelocity-I-Got-Duked-Southlake-Texas-1120116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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