• Report: #1072051

Complaint Review: Travelocity

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, August 01, 2013
  • Updated: Thu, August 01, 2013

  • Reported By: GoForDylan — Pasadena California
Travelocity
Southlake, Texas USA

Travelocity Terrible Customer Service. Stupid or Liars. Southlake Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I booked a roundtrip flight with Travelocity in March. After finding out in April that I would not be able to make the first leg of the trip (I would already be in a different city for work) I called Travelocity to see what my options were regarding the flight. I was informed by their agent that I could either cancel the trip and book a new flight (for a "change fee") OR I could keep my original flight and only take the second leg, which would cost nothing. I chose the latter.

When I arrived at the airport I was informed by the airline that my ticket was cancelled because I didn't take the first leg. I called Travelocity to remedy the situation and the agent told me that the previous agent must have given me the wrong information and that my only option was to buy a new ticket at full price (with a credit from the first flight) but that once they pulled the audio from the first call and proved that the first agent did give me the wrong information, I would be refunded the difference that I had to pay for the new flight, which came to $365.

TWO MONTHS go by, after calling at least 10 times, and getting 10 different stories from various agents, I was finally informed by a supervisor that they had "lost" the recorded phone call and that I would not be getting a refund. Obviously this did not sit well with me, as I'd now been lied to twice, once by the original agent and once by the second agent who booked by new flight. (not to mention NUMEROUS inaccuracies told to me by the dozen or so agents I talked to in between), all of their agents are based out of India with VERY thick accents that I cannot understand.

So finally today I get a call (FOUR MONTHS LATER) informing me that they are still unable to locate the recording of the call and that my case would be dropped and I would not be receiving a refund (of course). The agent even said to me VERBATIM: "Why would we be interested in finding this call that would prove us wrong and cost our company money" That's the first honest thing I've heard from a Travelocity agent.


This report was posted on Ripoff Report on 08/01/2013 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/Southlake-Texas-76092/Travelocity-Terrible-Customer-Service-Stupid-or-Liars-Southlake-Texas-1072051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Travelocity

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory