Travix International B.V. / Vayama.com VAYAMA Travel $6000.00 RIPOFF!!! Internet

While I understand this consumers frustration with the cost to make the changes he requested, contrary to his assertion, the only financial gain Vayama would receive from the changes he requested was from the $200 svc fee we charge for processing the change requested.  The remaining cost all goes to the Airline.

Vayama clearly communicates in the Rules and Policies provided to all consumers using our services that we charge a $100/person processing fee for all changes.  This information is provided in advance of the booking request being submitted and is also added to the booking confirmation emails provided when the booking request has been received by Vayama and ticketed.  With that being the case, this consumer was well aware of the Vayama $100/person change fee.

In addition, the fare rules provided to this OP clearly referenced the tickets he was purchasing were "non refundable".  Yet he references that in his posting as if he had no knowledge of this rule.

When changes are made to an existing airline ticket it is not possible to simply reissue the ticket on another airline.  The changes have to be made on the same airline as originally booked.  So the OPs refernece to other airlines having options to Rome is not relevant.

In closing, I do understand the frustration and the impact this situation has had on this consumer.  However, his focus on Vayama ripping him off with the significant cost to make the changes he's requested is misguided.

Sincerely,

David R

Director Customer Relations