On Oct 24, 2004 we had an order filled in our home for laminate flooring. We had six months same as cash to pay for it interest free. Unfortunately the floor has not held up long enough for us to make our first payment. In January I noticed what seem to be a swelled seam in our entranceway. A few weeks later another appeared by the dishwasher. I contacted Mr. Edward Traynor with a formal complaint and made arrangements for him to inspect the floor.
He wrote us back in a letter informing us the swelled areas were due to water being left on the floor or even possibly pet urine. I then phoned Mr. Traynor again informing him we do not allow our pets to urinate on the floor let alone to leave it lay there and I was offended. I figured since the floor was only three months old it should be replaced in those swelled areas after all it is a kitchen and there is going to be some water occaionally hit the floor. He rudely replyed he intended on doing nothing to remedy this matter it was our fault for the damage and a sorry about your luck attitude. Over the next week two new swelled areas appeared on our new floor making that four spots in less than five months. My husband then contacted Mr. Traynor hiself conserning the same issue.
He agreed to examine the floor once again this time with the salesman and the flooring distributor. This was useless the salesman never showed up and the other two had no intenstion on fixing our floor. It only led to total frustation on behlf of my husband and myself. We also pointed out about some damage done to our walls when the crew tore up the old trim and that when laying a wood floor the seams should be staggered or brick layed so they don't appear close to each other. He did not like this and rudely shouted to my husband and I he would fix the one area by the dishwasher that was the only area and he had better not hear from us again. He then stormed out our front door leaving the embarrassed distributer and saying let's get out of here. This left us in total disbelief how a customer who just spent 2,366.00 in his store could be treated so unprofessionaly and unfair.
The board repair was scheduled for March 30, 2004 at ten am. Our thought were that all the spots be repaired not just one why tear the whole floor apart and not fix it all. Give it some time to see if this happens again possibly we had a box of defective wood. The distributor took a peice on wood for testing but of course never a response. We considered installing a tile floor with Traynor and paying the differance. He would not agree to this either saying he would be happy to install the new floor but we would have to pay for it and the removel of the old wood floor. So we still have our new floor with four swollen areas. Making payments to the credit card company whom which we tried to dispute our charge with. paying interest for a floor we are not happy with.
Mr.Traynor's argument is we abused the floor with water. If a few drops of water from washing our hands or loading the dish washer is abuse then yes we have and were clearly misguided in what type of floor should go in such areas. If a large amount of water was left standing on the floor as he cliams then it would have been a larger area disturbed not a corner here and there. I filed a complaint with the Maryland home improvement commissoner and am waiting for a trail date. If no resolution comes of this than I at least want other consumers to beware of this man and his lack custmoer service and professionalism. I would not let Traynor's floors and carpet install carpet in my dog's house let alone anyone I know ever again. This to me has been a RIP OFF!!!