- Report: #1094375
Report - Rebuttal - Arbitrate
Complaint Review: TrendyHalloween.com
TrendyHalloween.com6600 Telegraph Rd commerce, California USA
TrendyHalloween.com or Trendy Halloween Allowed me to buy a costume they did not hav commerce California
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I purchased a costume from this site earlier this week and paid $37 for 2 day shipping since they said it would get here no later than Friday (tomorrow). I went online today to check and see if the order had been shipped and to see if I can track it, but it was still in "waiting to be shipped" status. I called multiple times and was put on hold for extremely long time periods. Turns out that they were out of stock and that is the reason it had not been shipped. Seeing as the costume should have been here by today or tomorrow at the latest, I was quite surprised and frustrated as I have weekend plans (hence the expedited shipping). They already charged my card the $100 before checking if it was in stock. I am wondering if they even would have contacted me in the first place to tell me that they stole $100 seeing as it should have been shipped.
They have now informed me that they will refund me for the full purchase but it will take a whole week to do so. I checked online and the costume that I had purchased is still there and can be purchased by others. Please dont use this site because there is a good chance that you will end up spending hours just trying to get your money back after buying something that does not exist in their inventory. I was rather polite on the call since I know it is not the fault of the people working on the telephone in most cases, but it is rather surprising that I had to insist that they somehow indicate that it is no longer for sale or prevent people from paying money when they are unable to send their product. When asked if they would have refunded me if I had not spent the 4 or 5 hours trying to contact them, they did not have an answer other than I will tell my manager that you would like a refund.
I understand this is their busy time, but they should not be taking money for costumes that they do not have. and if 2 day shipping is requested, than on the second day it would be helpful to be informed that my item was out of stock without having to call for 4 or 5 hours. Do not purchase costumes from this site as they will steal your money and time.
This report was posted on Ripoff Report on 10/24/2013 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/TrendyHalloweencom/commerce-California-90040/TrendyHalloweencom-or-Trendy-Halloween-Allowed-me-to-buy-a-costume-they-did-not-hav-com-1094375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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