Complaint Review: TRG Group - Saint Louis Missouri
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- Author Not Confirmed
- TRG Group 2047 Westport Center Dr Saint Louis, MO 63146-3564 Saint Louis, Missouri United States of America
- Phone: 3144473023
- Web: http://www.trgcorporate.com
- Category: Luggage & Leather Goods
TRG Group Victorinox, Wenger, SwissArmy LOW QUALITY zippers, bag lasts less than 2 yrs, RUDE customer service Saint Louis, Missouri
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External zipper on my Victorinox E-motion 4.0 22" Trek Pack Plus luggage broke and TRG Group/Swiss Army, along with its local luggage repair shop, claim that the broken zipper was due to normal wear and tear. I am very careful with my luggage products and the bag is still in its warranty period. However, TRG Group/Swiss army claims that the broken zipper isn't covered since it's a result of normal wear and tear.
If you're looking for a fragile, poorly built luggage/product, then the Victorinox E-motion 4.0 22" Trek Pack Plus may be for you. The outside zipper on the front of the bag is thin and fragile. Otherwise stick with a higher end luggage company which offers a reasonable warranty on their products, and who is willing to honor its warranty.
Rip off on customers by blaming poor quality/manufacture/design on the "normal wear and tear".
This report was posted on Ripoff Report on 01/03/2013 03:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trg-group/saint-louis-missouri-63143/trg-group-victorinox-wenger-swissarmy-low-quality-zippers-bag-lasts-less-than-2-yrs-ru-990790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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