- Report: #1053360
Report - Rebuttal - Arbitrate
Complaint Review: tri north lighting
tri north lighting10 San Fernando Lane East Amherst, New York USA
tri north lighting LIAR AND THIEF East Amherst New York
*Author of original report: ONCE AGAIN
*REBUTTAL Owner of company: Pay Pal has a Buyer Protection Program
*Author of original report: YOU ARE A SCAMMER, JEFF BEACH
*REBUTTAL Owner of company: The issue is with Pay Pal, not our company.
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I placed an order for 2 items online with this company and after several days i recieved an email saying the items were out of stock. the websited showed 999 and 997 of the items i chose available. when i placed multiple phone calls. all were sent to a voicemail and never returned. I contact them by email and was given a vague explanation. After a few more days i asked to cancel the order by email. I received a rude email from jeff beach stating that i apparently had not noticed the large red scrolling letters on the website which state how long shipping times are. well, the red scrolling letters are in fact very small. they state 5-7 business days. BY this point, we were already at 9 business days. I demanded a refund.
on may 9th, jeff claimed my order was canceled and a refund was issued. Days later after no refund, i contacted jeff again explaining the situation. all he would say was that a refund was issued and it was not his problem. when i asked him for evidence of this, nothing was provided. finally on may 13 i received his paypal report showing that a refund was not issued till the 13th but was pending. after days of waiting and arguing with jeff beach, nothing was resolved. i recieved 2 emails from paypal stating the payment didnt not clear from the senders bank. i filed a dispute with paypal which is still under investigation. meanwhile, jeff beach still has yet to take any steps to rectify this problem. he insists paypal made a mistake.
no apology has ever been made. no efforts to satisfy a customer. jeff beach lies to potential customer.
do not do business with this company. all of the previous reports are very similar to my experience with the compnay.
This report was posted on Ripoff Report on 05/23/2013 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/tri-north-lighting/East-Amherst-New-York/tri-north-lighting-LIAR-AND-THIEF-East-Amherst-New-York-1053360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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