• Report: #917694

Complaint Review: trialpay.com

  • Submitted: Thu, July 26, 2012
  • Updated: Fri, July 27, 2012

  • Reported By: susan — Fort Mc Coy Florida United States of America
trialpay.com
Internet United States of America

trialpay.com scam, rip off, fake, automated emails, no acknowledgement, complete offers on internet, get items free , Internet

*UPDATE Employee: TrialPay Support

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I ended up on a site called televisionfanatic.com and was told I could get over 3000 tv stations on my computer. At first the price was 19.99 for basic services with 2 add ons at 9.99 each.  I went to close the page and was told that I could now purchase it at 15.99 plus the two 9.99s. Again I went to close the page and now am being told that I could get it for free.  So I clicked on the link to "get it for free" which took me to trialpay.com.  Here I was to complete 1 offer online out of multiple choices and I would be credited instantly for my purchase.  I chose Mystery Guild Book Club and bought the introductory offer of 5 books for .99 cents with the obligation of having to purchase another 4 books in 2 years.  I went back to the television fanatic page and was asked if I completed the offer. I clicked on yes and the page went to "we do not show your credit as of yet, please refresh this page in 5 minutes."   I continuously refreshed the page the rest of the day and into the night with the same message. 

The next morning I refreshed the page and was taken back to television fanatic's home page.  I contacted trialpay.com and explained the situation.  I get the automated message that my email has been received.  The next day I get an email from trialpay asking for me to forward my introductory email and account number to them to prove that I bought the books.  No problem, I had it in my email.  I forwarded the email to them and added to the top of the email "here is the receipt that you requested".  The next day I get another email from trialpay again asking for the proof of membership.  Same wording and everything.  So again, I emailed the introductory email to trialpay. 

About 12 hours later again I receive another email that reads the same as the previous two.  So I forwarded it a 3rd time with the note that this is the 3rd time I have forwarded this email to you.  Another 14 hours and I get the same email back again.  This is obviously a scam.  Since I used a debit card to purchase my book club membership I doubt I can cancel it, and besides it wasn't mystery guilds fault but I will NEVER deal with anything that is associated with Trialpay and further more after researching television fanatic I find nothing but complaints on them also.  I wish I had reviewed this prior to me completeing an offer that now I have to fulfill.

This report was posted on Ripoff Report on 07/26/2012 06:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/trialpaycom/internet/trialpaycom-scam-rip-off-fake-automated-emails-no-acknowledgement-complete-offers-o-917694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

TrialPay Support

AUTHOR: TrialPay_Support - (United States of America)

Dear Susan,

I am sincerely sorry for any frustration caused with our checkout.

I would like to assure you that TrialPay is an honest company and not a scam. Based on your customer log, it appears that there were two separate threads regarding this offer completion which is why you may have received identical emails for your inquiries. I do apologize for this confusion, typically emails are consolidated to one account so customers like you receive efficient service and do not feel like they are getting the run around.  Please note that 99% of our partner offers are processed automatically through our system; unfortunately, in some cases we do require additional information to verify a customers offer completion attempt.  In your case, it appears the membership number was missing from the receipts previously submitted which prevented our team from issuing a manual credit.

As of July 27th 2012 I can confirm your Mystery Guild offer completion was successfully credited and you should have been emailed an activation code earlier today. Again I am sincerely sorry for this confusion, we have added your inquiry to our feedback report so that our support team can provide better service in the future.

Please let me know if you have any additional questions.

Regards,
Paola
TrialPay User Operations
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