• Report: #107936

Complaint Review: Trio Tire

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  • Submitted: Sat, September 11, 2004
  • Updated: Thu, August 14, 2008

  • Reported By:cherry Hill New Jersey
Trio Tire
1400 Berlin Road #98 Cherry Hill, New Jersey U.S.A.

Trio Tire & Tire Rack Rip-Off! Mount & Balance, Customer Supplied Tires! Cherry Hill New Jersey

*Consumer Comment: 10 year customer

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I just ordered 4 new Kumho from www.TireRack.com and with upon closing of the online sales order, Tire Rack shows places in your area via zip code search that will do the Installation of your new tires. I have in the shopping center where I work one of the places of the installers called Trio Tire. On 09/10/04 I walked in and told the guy that I have 4 new tires and I need them installed, balanced and new valve stems.

He asked me, "May I ask were you picked up these tires?" and I said, "Tire Rack.com and your one of the installers listed." He said, "No problem" and asked for my keys. I said, "I am a Business owner of the store across the way" and he told me next time I should come here instead because He would give a 10% discount of my next tires. I said thanks and gave him my office phone number and said I would be back in 2hrs or so just give me a call. He said it will not take that long.

He was correct because 37 mins later he called me and said the car was done come and get it when you can. I walked back into Trio Tire and got a big surprise! $105.79 for 4 tires mounted! I said you guys are way expensive. He became confrontational and started to say Well, You're a Business Owner and I have lost over 20% in sales. Then I said I understand but over $100 buck for a mount & Balance?

I asked if this was a Lifetime Balance and he said no. I then asked about there normal Per Hour labor charge and he told me we are cheaper than anyone at $45 per Hr, If you go elsewhere it will be $85. I paid my Bill with my American Express and started to walk out the door shaking my head for the 2.5 hrs rate ($99.80 on by printed bill)I was charged and this guy said to me on the way out, Sorry for the Price shock.

What a RIP OFF these guys is and now I can say that there business is going to be about 21% LESS. I will never RECOMEEND TRIO TIRE FOR ANYTHING. NOTHING! I buy tires from www.Tirerack.com all the time with no problems by the way, and they are real good people but just watch out for the places listed as installers for there tires because they will RIP YOU OFF FAST! Get the price before you walk out and hand them the keys to your car.

James
Cherry Hill, New Jersey
U.S.A.

This report was posted on Ripoff Report on 09/11/2004 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Trio-Tire/Cherry-Hill-New-Jersey-08081/Trio-Tire-Tire-Rack-Rip-Off-Mount-Balance-Customer-Supplied-Tires-Cherry-Hill-New-J-107936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

10 year customer

AUTHOR: Pat Murphy - (U.S.A.)

I have NO financial interest of any kind in this store or company.

I have been a customer of this store for over 10 years.
My experience has been so different I could not let this go unanswered.

I have purchased tires, alignments etc. for 4 different cars in this time.
I no longer live just a few blocks away as I did when I first stopped but now have to drive 3-4 miles past other tires stores to get there.

"Bob" has been there as long as I have been dealing there.
He has been knowledgable, curteous and accomodating at all times.
I have had several road hazard claims treated immediately and satisfactorily during this period

As proof of my feelings, I just recently spent over $700 there because of my good past experiences

Pat Murphy
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