• Report: #864917

Complaint Review: tronix country

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  • Submitted: Fri, April 06, 2012
  • Updated: Wed, May 09, 2012

  • Reported By: dan — brick New Jersey United States of America
tronix country
n/a n/a, Virginia United States of America

tronix country pope, brad, ieshia, kevin, pope is supposed to be customer advocate well this is bs he didnt help me at all i gat refurbished items ,a broken tv,not items they claim to have shipped!! former blue hippo a pope customer service rep ,lied about items i received,and i filed complaint with bbb they were not helpful !! n/a, Virginia

*UPDATE Employee: Tronix Country's Response

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this is what the bbb did ,nothing !!! they sided with tronix country and never called me to get more information on how i was taken advantage of by tronix country ! as of 2/28/2012 my complaint # with bbb 8936237 says that they are still reveiving my complaint after 3 months ? and that i have 3 yrs to file aditional or new complaint ! this is the problem this co is just blue hippo in a new name tronix country llc,they claim all items are high quality eletronics is a lie. they send you the lowest quality items most made in china and some that have been repacked with tronix country boxes and no name electronics ,i paid $2000.00 for a panasonid hi def 1080p 50 inch television and it was supposed to have a $100.00 upgrade well it is not upgraded and not wifi tv unless you spend $60.00 for adapter or use an ethernet cable!!. then i got what was supposed to be an upgraded tablet from a 7 in to a 10 in google tablet and when you call and are able to get someone that speaks english they cannnot tell you make or manodel of any items you will receive as so called free promo items whiuch were a 7 in tablet ,15in laptop no name brand,a hi def camera ,and additionl mp 3 promo item,

well my tablet was ok ,laptop refurbished keyboard does not sit correctly and left mouse control button sticks down,mp 3 player i didnt even use it was all plastic and so was the alleged hi def camera !! i made well over 30 calls and prob 40 emails and brad seemed to try and get items chaged out that is why i got 10 in tablet co claims they sent 7 in also ,but i never received it !!! then after 4 months of waiting for all items paid in full pope took over. at first he seemed to want to help but just blew smoke up my !!! he finaly would not return my phone calls and sent me a letter stating i received 7 in tablet and thats all he could do!!! i wanted to get a supervisor but pope claimed he was a high up as you can talk to in co,i said doi you own tronix country he sain no then i told him i wanted to speak to his boss which he claimed he had no boss ? impossible there is always someone that is at top of corp but they refuse to let me email or talk to anyone above pope!!

so her i am with a tv that has no upgrades and is the lowest model panasonic. sells a laptop that i have to pay to ship to hp to get repaired,a 10 in tablet that is also the lowest model kyros makes and a hi def camera ans mp 3 player still sitting in package waiting to be sent back for another tablet. but pope told me they would send shipping lable to return these 2 items, and as soon as they were inspected he would ship a 7 in tablet again with no way of knowing brand!!! he change his mind when he said i alegedly receive 2 tablets and no longer would return calls or emails and co claims they have no fax ?

 please can anyone help this co got away with at least $600.00 scam as i looked up prices on all items that had model #s ! I dont know what else to do orter than loading all of this crap in my car and drive from nj to va and go into corp office !! but even then i would be told that  i cant return items for my money back as they are getting away with store credit returns only ??

 I was a store manager for the home depot for 17 yrs and there are laws in certain states that co must return customer in cash or refund credit card ? not sure if this is a loophole for tronix country to do this or if state is not aware of tronix country underhanded business!! thank you Dan

This report was posted on Ripoff Report on 04/06/2012 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/tronix-country/na-Virginia-na/tronix-country-pope-brad-ieshia-kevin-pope-is-supposed-to-be-customer-advocate-well-th-864917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Tronix Country's Response

AUTHOR: Tronix Country''s Response, Please R - (United States of America)

Tronix Country provides equal access to credit for all individuals, irrespective of past credit problems. The companys proprietary no-credit-check system gives people a chance to get financing when traditional lenders wont.

Our program is simple, all that we ask is you build a short consecutive payment history (without interruption) and we will finance your purchase.

Tronix Country tries to give the very best service to all of its several hundred thousand customers.

If you believe the service you received from Tronix Country was not satisfactory, please send the company an email to info@tronixcountry.com. Please be sure to include your name, the best phone number you can be reached at and any other contact information that will help us identify your account. A representative will respond and address any concerns you may have.

We even invite you to post the outcomes on this website, so other people can see how responsive we are and how we work with our customers.

We recognize the trust that our customers give us while establishing a payment history and we appreciate the opportunity they give us to serve them.

We look forward to being responsive to all postings made by customers on this website.
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