• Report: #1100777

Complaint Review: Tropical Chevrolet, Inc.

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  • Submitted: Tue, November 19, 2013
  • Updated: Tue, November 19, 2013

  • Reported By: Angel — Parkland Florida
Tropical Chevrolet, Inc.
8880 Biscayne Blvd Miami Shores, Florida USA

Tropical Chevrolet, Inc. www.miamichevy.com Ordered a car but they cancelled it without my approval Miami Shores Florida

*REBUTTAL Owner of company: Our Sincerest Apologies

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I would never order another car or do business with Tropical Chevrolet.

I gave a deposit and ordered a new 2014 Corvette Stingray. I was told the order was going to be placed on Monday as I did the transaction on a Saturday. Monday came around and there was no order placed. After 10 days they finally submitted the order. Then I was told there was a list of people ahead of me. Initially the sales person didn’t say how many until a few days later. He then told me there were about 9 people ahead. I asked him why he didn’t say anything when I placed the order but he didn’t have an answer.

I was patiently waiting and after almost 2 months I started to inquiry more about the order. I was initially told I should have the car by the middle of December. I kept on checking the status on the Chevrolet website and it kept giving me the same status (Order Placed). I was also told it would problem take about 6 to 8 weeks once the order went into the next phase. So I was trying to figure out where the holdup was. Was it at the dealership or at GM.? When I tried to investigate further by going to GM and GM contacted the dealer, the dealer called me stating they decided to cancel my order saying I would be a problem customer therefore they no longer wanted to sell me a car. All this, after patiently waiting almost 2 months.


This report was posted on Ripoff Report on 11/19/2013 07:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tropical-Chevrolet-Inc/Miami-Shores-Florida-33138-3343/Tropical-Chevrolet-Inc-wwwmiamichevycom-Ordered-a-car-but-they-cancelled-it-without-m-1100777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Our Sincerest Apologies

AUTHOR: Tropical Chevrolet - ()

On behalf of all of us here at Tropical Chevrolet, I sincerely apologize for the negative experience that you have received at our dealership. I assure you that 100% customer satisfaction has always been our utmost priority, and I would very much appreciate the chance to discuss with you further the issues you've mentioned in your review. Please contact me at your earliest convenience. Sincerely, Erica Wildstein, (305)-754-7551, ericaw@tagemail.com.

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