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Report: #1307761

Complaint Review: Tropical Solar Energy - Dunedin Florida

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  • Reported By: Amendez — Bradenton Florida USA
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  • Tropical Solar Energy 2670 Bayshore Blvd Dunedin, Florida USA

Tropical Solar Energy American Solar Energy Installed without my permission Dunedin Florida

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This complaint is written, because we were mislead and lied too!!
The following is a list of events and reasons for my complaint. 
1. The first thing I'm complaining about is the fact that the solar panel and attic fan were installed when no one was home! (I told the sales rep we were going away for the weekend and I would call him when we got back, that statement was totally ignored!!)
2. My husband and I were very surprised when we returned home from being away for the week-end to find that the Solar panel was installed on the roof. We thought we had the weekend to think about having the work done, as we didn't want to rush into such a major purchase. We knew that in the state of Florida, we had 3 days to back out if we didn't want to proceed. I'm sure that is why the sales rep went ahead and scheduled my installation, disregarding the fact that I said I would call him when my husband and I returned. Permission was never given for the installation.
3. I asked for a "breakdown" of each item, which I never received.
4. We were told by the sales rep we would save about $140.00 a month on our electric bill based on what our monthly bill was. He also told us the pool pump alone should save us 80% of the cost of running the pool.
The most we have saved on our electric bill was 62.00 for 1 month, nowhere near what we were told by the rep. I called our sales rep in September and told him we weren't even saving $100.00, and he said, "give it another month". In the meantime he would send someone out to check on the equipment installed. A tech came out on October 5th with the owner of American Solar, Ed Taylor. I was told everything was running properly.  When I told Mr. Taylor that the sales rep told us we would save about $140.00 a month on our electric bill, he chuckled and said that was not realistic for various reasons.
My question to Mr. Taylor, realistically, why would someone, such as myself purchase a solar system that cost a lot of money and would not really save me anything, but add to an extra monthly payment that totals more than my past electric bills? To me that does not make sense. I told him what we paid for our system and Mr. Taylor said that his company American Solar doesn't charge that much and that the sales rep worked for Tropical Solar Energy and they makes up the prices. I was told by our sales rep that he worked for American Solar, to which Mr. Taylor told me he doesn't. (SOMEONE IS LYING) He also suggested if I have any issues to go after Tropical Solar energy that he was not responsible for what they did or said.
5.January 6, 2016 I called the sales rep again to find out who the owner of Tropical Solar Energy was, so I could proceed with my complaint. He gave me a name (Chris Mazzone) and when I asked him to spell the last name, he told me he didn't know how to spell it. I asked him, how do you not know how to spell your bosses name? He became agitated with me. I also asked him if he was working for American Solar and he said yes. Again he became more agitated with me and said "I have nothing else to say to your after the things you have said about me", and hung up on me. His attitude towards me really surprised me, because I have never said a bad thing about him. As a matter of fact he was always good at returning my calls.
At this point, there are "red flags" coming into play, and my husband and I feel were are getting the run around from Mr. Taylor and our sales rep, someone or both are not being truthful with us.
6. We have a hot water Solar system, pool pump and attic fan, which basically is not doing the job we were told it would do and our electric bill along with our solar equipment bill combined are costing more than our total electric bill was costing us before the equipment.Mr. Taylor is happy, he got his money, Tropical Solar Energy are happy they got their money. As for my husband and I we are NOT happy! The bottom line is, we would never have agreed to the purchase of these items if we were not going to save at least what we were paying 

This report was posted on Ripoff Report on 05/25/2016 07:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tropical-solar-energy/dunedin-florida-34698/tropical-solar-energy-american-solar-energy-installed-without-my-permission-dunedin-flori-1307761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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