Tru Payment Processing Refused to honor their agreement, and refused to repay approximately $7,000 worth of overcharges. Carlsbad California

We were recommended We went with Tru with the explicit understanding that we would not be charged over certain amounts to process VISA/MC/AMEX.  To be sure it was clear, we wrote in red letters the agreed upon amounts on the contract.  Clearly it was our mistake for listening and trusting Tru.  After a few months, when we noticed the overages we contacted Tru for resolution and were only given the run around by employees saying that anything written on a contract is not enforcable.  The owner (while calling me a bully) said we should have been paying closer attention to every single statement but made no amends to resolve the amount of overages we incurred.  His resolution was just to lower our rate and he stated that it was doing us a HUGE favor and we were not being agreeable by still requesting the funds to be returned.  So, our experience was just like the others on here reporting them.  I find it no surprise that this is the first link that comes up when searching for Tru Payment Processing after their website.  Ironically, when we cancelled the agreement we received has their own handwriting changing charges etc.  I am happy to provide anyone who is getting the same service we received the details and correspondence we received from Tru.