• Report: #1043979

Complaint Review: Tru

  • Submitted: Wed, April 17, 2013
  • Updated: Wed, April 17, 2013

  • Reported By: Abracadabra Jewelry — Ann Arbor Michigan
Tru
6965 El Camino Real Carlsbad, California United States of America

Tru itstru.com Another credit card processor scam. False promises, higher costs, zero integrity! Carlsbad, California

*Consumer Comment: Matthew Focht Enterprises, Inc - tru, truly360, tru Payment Processing, tru Processing, MFE Inc, itstru

*Consumer Comment: Matthew Focht Enterprises, Inc - tru, truly360, tru Payment Processing, tru Processing , MFE Inc, itstru

*Consumer Comment: Matthew Focht Enterprises, Inc

*Author of original report: Resolution

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Claiming to not only match but significantly beat any other credit card processor's fees with a written guarantee of $250 back (we were also sent letters and emails offering $500 back and a free Ipad), we were aggressively and solicitously pursued by TRU merchant credit card processor representatives. 

After finding a "rip off report" about TRU, as well as other dubious internet ratings, we were cautious and presented our concerns to our TRU rep Matt. We were met with several more written assurances, claims and offers, including being urged to keep our former processor's account active for a few months to make it easy for us to switch back should we find TRU could not save us money as promised. Finally because they were recommended by Jewelers of America, we decided to try them assuming that JA had thoroughly vetted them.

From the first month of use, TRU's fees were higher than our previous processor. Each time we called to report this fact to TRU, we were told they would negotiate on our behalf and not to "worry" they would make adjustments. We finally cancelled our account after we saw a loss of over $4,260.08 in fees alone. This did not include our countless hours making new equipment work, shipping and assorted monthly fees they and our previous processor were charging throughout this time.

After we cancelled in writing, we were sent a "cancellation contract" charging us with a $1500, crossed out to read $250, early termination fee. We had been assured many times that no such contract or fee existed. In fact, this "three year early termination" contradicts their suggestion we keep our previous processor account open to make switching back "quick and easy" all of which we have in writing from them repeatedly. 

TRU is now trying to charge us a monthly fee of $39 for three years (which would total $1404) due to early cancellation.  This for a service we are no longer using, all because our account with them is not "officially closed" until we sign the cancellation contract (which we won't sign due the never before mentioned or agreed to cancellation fee). Our emails have been met with no response at all. Our calls are met with robot like answers that do not address our questions. 

We have been in touch with Jewelers of America to alert them to TRU's unethical, costly and fraudulent practices and will be filing reports with the Better Business Bureau as well as any other place we can think of to alert other consumers to avoid this company.

Before filing this and many other complaint letters, we wrote to TRU, telling them of our intent to report them and giving them a last opportunity to honor their original promises. We included their own written "guarantees" and email assurances of their "no risk" policies. We have had no response from them at all. 

This report was posted on Ripoff Report on 04/17/2013 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tru/Carlsbad-California-92009/Tru-itstrucom-Another-credit-card-processor-scam-False-promises-higher-costs-zero-int-1043979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Matthew Focht Enterprises, Inc - tru, truly360, tru Payment Processing, tru Processing, MFE Inc, itstru

AUTHOR: trufraudsters - (USA)

I am a business owner and shocked, that I could find very few complaints online about itstru. Reason being, is I have only been able to locate just SIX of the different dba names they are currently using (tru, truly360, tru Payment Processing, tru Processing, MFE Inc and itstru).  They are doing their very best to hide their true identity in an effort to avoid all the negative online publicity and/or the legal ramifications from breaking the law for financial fraud! If you decide to do your own research on the company, you will see they have only ONE phone number for all their dba’s 877.878.1777 and no one will ever answer if you call.

The company’s legal business name is Matthew Focht Enterprises, Inc and Matthew is the CEO and without a doubt, is a radicalized credit-card-fraudster!  This guy NEEDS to be fully investigated by all of the United States Department(s) of Justice that specializes in criminal financial fraud.  First, being the FBI (Federal Bureau of Investigation) for consumer fraud, financial fraud and for defrauding business owners out of thousands and thousands of dollars. Then, Matthew deserves to be locked up behind bars with each and every bottle of his self-made tru snake oil that, he continuously uses to scam money with from hard working mom and pop business owners who are trying to make an honest living.  Not to mention, all the innocent associates of his organization that have absolutely no clue, they are assisting Matthew with extorting money from honest, hardworking and law-abiding business owners! 

For anyone who reads what I just wrote and has been TRU-ly defrauded by this company then, please post something or file a complaint online with your local State Attorney General (it is easy & free) and if necessary, the FTC (Federal Trade Commission) and if you decide to contact the Attorney General and the FTC and still feel the need to inform public a little further then, you might well go ahead and contact their sponsoring bank Wells Fargo, located at 1499 N Main ST, Walnut Creek, CA 94596.  It is just a matter of time before a class action lawsuit is brought upon these accomplished trufraudsters!

Lastly, if you have been swindled by Matthew Focht and his deceitful business practices then, for what it is worth, make sure to try and get your $250 guarantee check they are currently offering on their website at www.itstru.com/guarantee.html .  It is just a matter of time before they remove this fictitious guarantee from their website so, as an added convenience, I have copied and pasted the falsified offer directly from their website below:

$250 TRU GUARANTEE

Being a client of TRU you will have confidence knowing you are ALWAYS in the best position possible. By leveraging our size, knowledge, and connections within the industry, TRU will negotiate on your behalf with the world’s largest and most reputable processors. This process allows us to guarantee you, our valued client, the lowest rates on ALL processing services and products.

No other company comes close. The closest guarantee in the industry only offers $100 and comes with many stipulations. For instance you have a limited time period to submit your request and you can ONLY submit 1 request. TRU has NO time periods for submission and NO limit to the number of requests you can make.

How the $250 TRU Low Cost Guarantee works is simple. TRU will help you get started with the products and services that best fit your needs. If at any point you think you have found a better rate simply let your consultant, or our office, know that you would like to take advantage of our The $250 TRU Low Cost Guarantee.

First, we will take a look at your proposal and determine if it is a legitimate proposal. The biggest thing TRU’s low cost guarantee does is to give our clients piece of mind. The majority of proposals we see overinflate the savings and/or leave out other charges, rates, and fees. By pointing out where the client would have ended up spending more by switching, TRU was able keep to a client happy by saving them time, money, and a big headache.

If TRU is able to determine that in fact the proposal is legitimate then we immediately contact the processor on behalf of the client. The processor knows that they have to BEAT, not just match, the rate being offered or TRU will pay you $250, the processor will lose not only your business but potentially ALL of the business that TRU is sending them.

Isn’t it nice to know a company exists that TRU-ly puts your needs ahead of its own?

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#2 Consumer Comment

Matthew Focht Enterprises, Inc - tru, truly360, tru Payment Processing, tru Processing , MFE Inc, itstru

AUTHOR: E-Money - (USA)

I am a business owner and I was blown away that I could find very few complaints online about itstru. Reason being, is they have a variety of different dba names (tru, truly360, tru Payment Processing, tru Processing , MFE Inc, itstru) they use and do their very best to hide their true identity in an effort to avoid the negative online publicity! If you decide to do your own research on the company, you will see they have only ONE phone number for all their dba’s 877.878.1777 and no one will ever answer if you call.

The company’s legal business name is Matthew Focht Enterprises, Inc and Matthew is the CEO and without a doubt is complete credit card fraudster!  This guy NEEDS to be fully investigated by the FBI for consumer fraud, financial fraud and for defrauding business owners out of thousands and thousands of dollars. 

For anyone who reads what I just wrote and has been defrauded by this company then, please post something or file a complaint online with your local State Attorney General (it is easy & free).  It is just a matter of time before a class action lawsuit is brought upon these trufraudsters!

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#3 Consumer Comment

Matthew Focht Enterprises, Inc

AUTHOR: E-Money - (USA)

I am a business owner and I was blown away that I could find very few complaints online about itstru. Reason being, is they have a variety of different dba names (tru, truly360, tru Payment Processing & itstru) they use and do their very best to hide their true identity in an effort to avoid the negative online publicity! If you decide to do your own research on the company, you will see they have only ONE phone number for all their dba’s 877.878.1777 and no one will ever answer if you call.

The company’s legal business name is Matthew Focht Enterprises, Inc and Matthew is the CEO and without a doubt is complete credit card fraudster!  This guy NEEDS to be fully investigated by the FBI for consumer fraud, financial fraud and for defrauding business owners out of thousands and thousands of dollars. 

For anyone who reads what I just wrote and has been defrauded by this company then, please post something or file a complaint online with your local State Attorney General (it is easy & free).  It is just a matter of time before a class action lawsuit is brought upon these trufraudsters!

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#4 Author of original report

Resolution

AUTHOR: Abracadabra Jewelry - ()

The TRU account has been closed and with the help of JA, the matter has been resolved.

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