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Report: #1302341

Complaint Review: Truck and Moore - Augusta Georgia

  • Submitted:
  • Updated:
  • Reported By: delnato — hephzibah Georgia USA
  • Author Not Confirmed What's this?
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  • Truck and Moore 245 Bobby Jones Expressway Augusta, Georgia USA

Truck and Moore Don't stand behind their work Augusta Georgia

*General Comment: The same thing I tell everyone in your position.

Show customers why they should trust your business over your competitors...

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I purchased a Top and Bed Liner for my truck in February of 2007 and they have a life time warranty. Their computer system shows that the serial number is their product and they were able to trace it to thier supplier in Pennsylvania. They couldn't find anything in their local database even though they have proof that the top was shipped to them.

I went to them to get the top repainted and now since they can't find what they need in their database they want me to produce the paperwork from ten years ago. I told the manager that is what the serial number is for and because you don't have good records you want to pass it off to me. You can see it is your equipment why wouldn't you honor your work.

I then asked to speak to the person in charge and Bobby replied I am it. I then ask are your the owner and he stated I might as well be and the owner don't have time to handle this. Now through this whole conversation I am calling him sir and being polite and he just refuse to give me the information to talk to the owner. He said I give him a message and if he wants to help you he will.

I then stated I don't believe you will give him the information becasue you not trying to help me now. I then asked for his email address and he stated the owner don't have a business email only personal email. I said if you not going to help me then I will have to file a complaint with the courts and he hung the phone up. Not once did I raise my voice or anything. I was ready to go down there but I said I will just do it by filing complaints and taking it to the BBB and see if I can't get someone to take notice of this.

This report was posted on Ripoff Report on 04/28/2016 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/truck-and-moore/augusta-georgia-30907/truck-and-moore-dont-stand-behind-their-work-augusta-georgia-1302341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

The same thing I tell everyone in your position.

AUTHOR: Bubba Lee - (Canada)

POSTED: Friday, April 29, 2016

Most businesses have a strict policy: If the Customer threatens Leagle action in any way you must:

1st Hang up with out saying a single word.

2nd Refuse further contact.

What it come down to is that if you threaten leagle action you will have to call your lawyer to get any further. He knows how to contact their lawyer.

Good Luck

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