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  • Report: #55199

Complaint Review: Trujillo Enterprises Dba Kirby Company Of Pueblo

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  • Submitted: Wed, April 30, 2003
  • Updated: Wed, August 28, 2013

  • Reported By:Pueblo CO
Trujillo Enterprises Dba Kirby Company Of Pueblo
2403 Santa Fe Drive Pueblo, Colorado U.S.A.

Trujillo Enterprises dba Kirby Company Of Pueblo Baiting-and-switching, lying, customer-defrauding, pressure-selling losers. Pueblo Colorado

*Author of original report: A helpful hint.

*UPDATE EX-employee responds: Another one for the Books

*UPDATE EX-employee responds: More Shady Practices and Lies from Trujillo Enterprises and Kirby

*UPDATE EX-employee responds: More Shady Practices and Lies from Trujillo Enterprises and Kirby

*UPDATE EX-employee responds: More Shady Practices and Lies from Trujillo Enterprises and Kirby

*UPDATE EX-employee responds: More Shady Practices and Lies from Trujillo Enterprises and Kirby

*Author of original report: I'm never going to learn.

*Author of original report: I'm never going to learn.

*Author of original report: I'm never going to learn.

*Author of original report: I'm never going to learn.

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I believe I have the record for the shortest career as a Kirby "dealer". Ain't I glad of that! Y'see, Trujillo Enterprises, a local dealer for the Kirby Company, ran an ad stating that they were looking for people to shampoo rugs for a minimum of $2,000 a month. They made no mention of Kirby until they got me in their office to talk to them.

Once there, they said they used Kirbys and I'd be demonstrating them in homes, and that no sales were required of me. "We handle all that for you," said Susan Lucero, who does recruiting. I made it abundantly clear that I was not a salesman, and that I had no intentions of selling. Time and again I was told someone else, a "canvasser", would cover the neighborhoods and set up appointments for me. Idiot that I am, I believed her.

Guess what happens the following Monday? After three days of "training", which consists of learning how to pack, set up, operate, and repack the vacuum and rug shampoo kits, we were deemed worthy of being "junior dealers", eligible for commissions of up to $386 per unit sold. Here, too, we catch the kicker. To get the minimum of $2,000 a month, you have to perform ten demonstrations a week. And there is no canvasser to set up your appointments. Guess what that means? That's right, boys and girls. YOU are now responsible for going out and knocking on doors--exactly as you were told you would not be doing--and making your own appointments. No demonstrations, no $2,000.

Of course, I was angry about that, but having made a commitment, I decided to follow through. Then I tripped on another little item. When we sell a Kirby, the customer is supposed to get a new one. We're not advertising used units, but leading them to believe they're new. Wrong answer there! We demonstrate one unit, and if the customer doesn't bite, we clean it up and take it to another house. Right again, kids. That brand-new Kirby we're forcing on your grandma has seen maybe four or five homes before she got it. Not only is she getting a used unit for the price of a new one, we've also brought in the dirt, dander, and other allergens for a visit! (Susan says that wiping the units down with paper towels and Windex solves that problem.)

Then again, the hours are completely unacceptable, too. Usually you start around ten in the morning, and at Trujillo, they all sing Kirby songs! Different versions of "The Battle Hymn of the Republic", "On Top of Old Smokey", and "The Caissons Go Rolling Along" being just three of the chart-topping, intelligence-insulting tunes available...one could feel the brain cells evaporating. Since we don't often get out before noon, we're obligated to dink around covering neighborhoods on our own, catching whatever appointments we made (blowing them off if we don't feel like rushing). Guess when we get home? Ten at night.

Actually, only my crew got back that early. We had to get back early because our crew leader was still wearing a tracking bracelet on his ankle because he'd been out of the state prison for only four months! He spent five years in there for God-knows-what, and STILL "passed" a background check! Susan said we all had to have one to make sure no thugs or perverts got into anybody's home. So what did this guy do that warranted five years, but still makes him safe to get inside the house? I dunno. I don't wanna know.

Above, I referenced "clinchers", the end-of-demo words designed to "nudge" you toward buying a Kirby. These are best described as insults ("Don't you want the dirt out of your house?" "Have we established that the Kirby works?" and the like) that are generally delivered from fairly close range and without allowing a lot of time to respond. If a Kirby salesperson is growing desperate enough, they'll start to bargain, but not after they've tried making you feel uncomfortable about the filth in your home and hinting obliquely that you're somehow wrong for hesitating in making a purchase. David Trujillo, the owner of the dealership in question, specializes in turning words around and deflecting your questions, changing the topic to something unrelated and shifting the focus back to you. You are expected, and often trained, to use this verbal jujitsu to keep the customer on the defensive. Answer no questions about Kirby unless you absolutely have to, but make the sale. So go the unwritten instructions.

Dave also treats his workers like that, or any who dare question him. When my crew leader reported that I and another sucker were quite disappointed, Dave accosted us and swore up and down it would all work out if we gave it a month. If that month didn't work, just let it take another month to work. Then try another month. (I don't know about you, but three months with non-existent paychecks won't cut it for me.) I attempted no less than four times to explain that I was angry about being lied to and each time, he interrupted me and came up with a different topic.

I could also tell you about the time I was waiting for a crew member to finish her presentation in a house in Florence, Colorado, where the resident's 95-year-old father was lying in a hospital bed (he was dying), and our crew leader still came in and tried to push for a sale.

Well, all in all, I'm not going to argue that the Kirby isn't a good vacuum. It is. The methods used in selling it, and the people who work for the company, are the true problem. If anyone's got a class-action suit against them going, I'd like to know. I have some stories to tell.

Byron
Pueblo, Colorado
U.S.A.

Click here to read other Rip Off Reports on Kirby Vacuum

This report was posted on Ripoff Report on 04/30/2003 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trujillo-Enterprises-Dba-Kirby-Company-Of-Pueblo/Pueblo-Colorado-81001/Trujillo-Enterprises-dba-Kirby-Company-Of-Pueblo-Baiting-and-switching-lying-customer-de-55199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Author of original report

A helpful hint.

AUTHOR: Byron - ()

Go to www.ic3.gov and file your complaint there.  They've messed with me, too, and they have nothing on their side except intimidation.  Stand your ground and don't be afraid of them.  They're powerless.

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#2 UPDATE EX-employee responds

Another one for the Books

AUTHOR: calmlyangry13 - (United States of America)

I too am a former Kirby dealer. After one month of "working" there I left. i called in and it was presented to me as customer service job and I'd receive great benefits. So entered went through the interview and wasn't told it was a Kirby till the actual interview. I went through the training and was told that the 2,000 dollars that would be for my pay would only happen after given 10 demos a week. needless to say I tried for it and had my first day with a crew that weekend before I even got my 3 day training. The entire time we working i was getting excellent advise and found myself enjoying working with these guys. 

The final day of training me and my "class" was brought into David's office and shown how great things could be if you kept at the job. Then we were told, that though it was optional, it'd be better for us to sign away our garunteed money if we made the proper demos and instead receive more of the comission made from a sale. We were played by our inexperience with words and also, our pride and confidence and excitement at the possibilities. In short we were sold into giving up a paycheck.

After this bit of stupidity I went out with a crew and to my surprise one of them lifted three pairs of sunglasses from a convenience store and then proceeded to lift a pair of bronco mini boxing gloves from a sports store. Both located in Beulah.  

After three weeks without a paycheck i finally made my firs sale. To my surprise I only got 25 dollars. Why? Simple i sold it on the finance plan instead of check or cash up front therefore I only qualified for 25 dollars of the sale i had sent two hours trying to get. If you are reading this, don't work there. Don't waste your precious time and sanity.
- Thomas

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#3 UPDATE EX-employee responds

More Shady Practices and Lies from Trujillo Enterprises and Kirby

AUTHOR: Matt Bright - (U.S.A.)

I myself am an ex-employee of Trujillo (kirby). By the way, that other Kirby dealer Dwitts, used to be located in the exact same building Trujillo is in now.

I was suckered in by an ad for "immediate job openings for customer service." The job was really better described as customer diservice. Because I needed a job I accepted it but because of their reputation as being a bad employer, I asked a million questions. I was convinced that I didn't have to do sales, The appointments were already set so I wouldn't have to knock door to door. I did understand that I wouldn't get the base salary unless I did 12 demos a week but they told me getting 12 demos wouldn't be a problem because the appoitments were already set.

After the training I had a "practice weekend" where I was promised a cpmission of 100 per sale. 3 of them I didn't get a comission on because they had to finance the vacuum. One other they didn't give me the comissipn because they had to recover the cost of doing the credit check. The other one was delivered a used vacuum both her and I requested an exchange several times. She ended up cancelling the order after being lied to several times. Afterwards my manger took me to the storage shed and told me: "We need you to clean all these Kirbys so people don't know we're selling them used vacuums."

Every day they have a meeting that's nothing but singing hymns about Kurby and bragging about how they scammed some people. They actually don't even start knocking on doors until 2 or 3. When they took me to Rocky Ford that first day I didn't even get to do a demo until 5pm. Didn't get home until Midnight. It's not possible to get 12 demos working a schedule like that. The first day they made me go knock on doors. When I told them that I was told I wouldn't be required to knock on doors, they said: "you don't have to knock on doors but you're not going to get any money unless you do." When I mentioned that I had a wife and daughter to take care of and needed to work a regular schedule a few days of the week, Trujillo told me: "If you can't put your family aside then you won't make any money. Don't let them hold you back." I imagine that he's never had kids.

They make you fill out a 1099 form as being self employed. This way they can get away with working you 14 hours a day and not paying you for it. They keep talking about how much money you can make there, but then why did my manager have to stop the van to cash his welfare check?







They lie to customers, they lie to current and prospective employees and they are proud of it. This is a terrible company and I will not hesitate reporting them to any agency. If I can find grounds to sue them over these deceptive practices, I will.
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#4 UPDATE EX-employee responds

More Shady Practices and Lies from Trujillo Enterprises and Kirby

AUTHOR: Matt Bright - (U.S.A.)

I myself am an ex-employee of Trujillo (kirby). By the way, that other Kirby dealer Dwitts, used to be located in the exact same building Trujillo is in now.

I was suckered in by an ad for "immediate job openings for customer service." The job was really better described as customer diservice. Because I needed a job I accepted it but because of their reputation as being a bad employer, I asked a million questions. I was convinced that I didn't have to do sales, The appointments were already set so I wouldn't have to knock door to door. I did understand that I wouldn't get the base salary unless I did 12 demos a week but they told me getting 12 demos wouldn't be a problem because the appoitments were already set.

After the training I had a "practice weekend" where I was promised a cpmission of 100 per sale. 3 of them I didn't get a comission on because they had to finance the vacuum. One other they didn't give me the comissipn because they had to recover the cost of doing the credit check. The other one was delivered a used vacuum both her and I requested an exchange several times. She ended up cancelling the order after being lied to several times. Afterwards my manger took me to the storage shed and told me: "We need you to clean all these Kirbys so people don't know we're selling them used vacuums."

Every day they have a meeting that's nothing but singing hymns about Kurby and bragging about how they scammed some people. They actually don't even start knocking on doors until 2 or 3. When they took me to Rocky Ford that first day I didn't even get to do a demo until 5pm. Didn't get home until Midnight. It's not possible to get 12 demos working a schedule like that. The first day they made me go knock on doors. When I told them that I was told I wouldn't be required to knock on doors, they said: "you don't have to knock on doors but you're not going to get any money unless you do." When I mentioned that I had a wife and daughter to take care of and needed to work a regular schedule a few days of the week, Trujillo told me: "If you can't put your family aside then you won't make any money. Don't let them hold you back." I imagine that he's never had kids.

They make you fill out a 1099 form as being self employed. This way they can get away with working you 14 hours a day and not paying you for it. They keep talking about how much money you can make there, but then why did my manager have to stop the van to cash his welfare check?







They lie to customers, they lie to current and prospective employees and they are proud of it. This is a terrible company and I will not hesitate reporting them to any agency. If I can find grounds to sue them over these deceptive practices, I will.
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#5 UPDATE EX-employee responds

More Shady Practices and Lies from Trujillo Enterprises and Kirby

AUTHOR: Matt Bright - (U.S.A.)

I myself am an ex-employee of Trujillo (kirby). By the way, that other Kirby dealer Dwitts, used to be located in the exact same building Trujillo is in now.

I was suckered in by an ad for "immediate job openings for customer service." The job was really better described as customer diservice. Because I needed a job I accepted it but because of their reputation as being a bad employer, I asked a million questions. I was convinced that I didn't have to do sales, The appointments were already set so I wouldn't have to knock door to door. I did understand that I wouldn't get the base salary unless I did 12 demos a week but they told me getting 12 demos wouldn't be a problem because the appoitments were already set.

After the training I had a "practice weekend" where I was promised a cpmission of 100 per sale. 3 of them I didn't get a comission on because they had to finance the vacuum. One other they didn't give me the comissipn because they had to recover the cost of doing the credit check. The other one was delivered a used vacuum both her and I requested an exchange several times. She ended up cancelling the order after being lied to several times. Afterwards my manger took me to the storage shed and told me: "We need you to clean all these Kirbys so people don't know we're selling them used vacuums."

Every day they have a meeting that's nothing but singing hymns about Kurby and bragging about how they scammed some people. They actually don't even start knocking on doors until 2 or 3. When they took me to Rocky Ford that first day I didn't even get to do a demo until 5pm. Didn't get home until Midnight. It's not possible to get 12 demos working a schedule like that. The first day they made me go knock on doors. When I told them that I was told I wouldn't be required to knock on doors, they said: "you don't have to knock on doors but you're not going to get any money unless you do." When I mentioned that I had a wife and daughter to take care of and needed to work a regular schedule a few days of the week, Trujillo told me: "If you can't put your family aside then you won't make any money. Don't let them hold you back." I imagine that he's never had kids.

They make you fill out a 1099 form as being self employed. This way they can get away with working you 14 hours a day and not paying you for it. They keep talking about how much money you can make there, but then why did my manager have to stop the van to cash his welfare check?







They lie to customers, they lie to current and prospective employees and they are proud of it. This is a terrible company and I will not hesitate reporting them to any agency. If I can find grounds to sue them over these deceptive practices, I will.
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#6 UPDATE EX-employee responds

More Shady Practices and Lies from Trujillo Enterprises and Kirby

AUTHOR: Matt Bright - (U.S.A.)

I myself am an ex-employee of Trujillo (kirby). By the way, that other Kirby dealer Dwitts, used to be located in the exact same building Trujillo is in now.

I was suckered in by an ad for "immediate job openings for customer service." The job was really better described as customer diservice. Because I needed a job I accepted it but because of their reputation as being a bad employer, I asked a million questions. I was convinced that I didn't have to do sales, The appointments were already set so I wouldn't have to knock door to door. I did understand that I wouldn't get the base salary unless I did 12 demos a week but they told me getting 12 demos wouldn't be a problem because the appoitments were already set.

After the training I had a "practice weekend" where I was promised a cpmission of 100 per sale. 3 of them I didn't get a comission on because they had to finance the vacuum. One other they didn't give me the comissipn because they had to recover the cost of doing the credit check. The other one was delivered a used vacuum both her and I requested an exchange several times. She ended up cancelling the order after being lied to several times. Afterwards my manger took me to the storage shed and told me: "We need you to clean all these Kirbys so people don't know we're selling them used vacuums."

Every day they have a meeting that's nothing but singing hymns about Kurby and bragging about how they scammed some people. They actually don't even start knocking on doors until 2 or 3. When they took me to Rocky Ford that first day I didn't even get to do a demo until 5pm. Didn't get home until Midnight. It's not possible to get 12 demos working a schedule like that. The first day they made me go knock on doors. When I told them that I was told I wouldn't be required to knock on doors, they said: "you don't have to knock on doors but you're not going to get any money unless you do." When I mentioned that I had a wife and daughter to take care of and needed to work a regular schedule a few days of the week, Trujillo told me: "If you can't put your family aside then you won't make any money. Don't let them hold you back." I imagine that he's never had kids.

They make you fill out a 1099 form as being self employed. This way they can get away with working you 14 hours a day and not paying you for it. They keep talking about how much money you can make there, but then why did my manager have to stop the van to cash his welfare check?







They lie to customers, they lie to current and prospective employees and they are proud of it. This is a terrible company and I will not hesitate reporting them to any agency. If I can find grounds to sue them over these deceptive practices, I will.
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#7 Author of original report

I'm never going to learn.

AUTHOR: Byron - (U.S.A.)

Y'know, I thought that after dinking around with Trujillo, I'd have learned enough to ask all the right questions. This time, I called a number that connected me with a guy named Jay, who works for Dwitts, Inc. I asked what his ad was all about, and he said--right up front--that we travel store to store and set up electronics displays.

Well, like an idiot, I figured that if he was going to come up with that from the start, he was honest, so we set up an appointment for the next day (May 13). As soon as I walked in, I heard those damn Kirby songs and heard people mentioning the K word. No "electronics displays". No "stores". Kirby. Goin' do' to do' an' bein' their ho'. I didn't make a scene. Arguing with these lifeforms is an exercise in the worst of futility.

Now, I'd already e-mailed the Kirby headquarters with my complaint about Trujillo's BS. They've still not replied, nor do they want to answer their phones. I get put on "hold" while I'm transferred to the Twilight Zone, or I'm put on "Ignore". Hmmm. Muchy curious.

Still, the product's plenty sound, but after hitting two scam artists on two tries, I begin to wonder just what Kirby's up to. I'm starting to think that the honest and reputable dealers everyone keeps posting rebuttals about are in the minority. The damage has been done, however. As much as I want a Kirby in my home, I refuse to deal with the Kirby Company until they square themselves away.

(Note to self: do not hold your breath on this one.)
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#8 Author of original report

I'm never going to learn.

AUTHOR: Byron - (U.S.A.)

Y'know, I thought that after dinking around with Trujillo, I'd have learned enough to ask all the right questions. This time, I called a number that connected me with a guy named Jay, who works for Dwitts, Inc. I asked what his ad was all about, and he said--right up front--that we travel store to store and set up electronics displays.

Well, like an idiot, I figured that if he was going to come up with that from the start, he was honest, so we set up an appointment for the next day (May 13). As soon as I walked in, I heard those damn Kirby songs and heard people mentioning the K word. No "electronics displays". No "stores". Kirby. Goin' do' to do' an' bein' their ho'. I didn't make a scene. Arguing with these lifeforms is an exercise in the worst of futility.

Now, I'd already e-mailed the Kirby headquarters with my complaint about Trujillo's BS. They've still not replied, nor do they want to answer their phones. I get put on "hold" while I'm transferred to the Twilight Zone, or I'm put on "Ignore". Hmmm. Muchy curious.

Still, the product's plenty sound, but after hitting two scam artists on two tries, I begin to wonder just what Kirby's up to. I'm starting to think that the honest and reputable dealers everyone keeps posting rebuttals about are in the minority. The damage has been done, however. As much as I want a Kirby in my home, I refuse to deal with the Kirby Company until they square themselves away.

(Note to self: do not hold your breath on this one.)
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#9 Author of original report

I'm never going to learn.

AUTHOR: Byron - (U.S.A.)

Y'know, I thought that after dinking around with Trujillo, I'd have learned enough to ask all the right questions. This time, I called a number that connected me with a guy named Jay, who works for Dwitts, Inc. I asked what his ad was all about, and he said--right up front--that we travel store to store and set up electronics displays.

Well, like an idiot, I figured that if he was going to come up with that from the start, he was honest, so we set up an appointment for the next day (May 13). As soon as I walked in, I heard those damn Kirby songs and heard people mentioning the K word. No "electronics displays". No "stores". Kirby. Goin' do' to do' an' bein' their ho'. I didn't make a scene. Arguing with these lifeforms is an exercise in the worst of futility.

Now, I'd already e-mailed the Kirby headquarters with my complaint about Trujillo's BS. They've still not replied, nor do they want to answer their phones. I get put on "hold" while I'm transferred to the Twilight Zone, or I'm put on "Ignore". Hmmm. Muchy curious.

Still, the product's plenty sound, but after hitting two scam artists on two tries, I begin to wonder just what Kirby's up to. I'm starting to think that the honest and reputable dealers everyone keeps posting rebuttals about are in the minority. The damage has been done, however. As much as I want a Kirby in my home, I refuse to deal with the Kirby Company until they square themselves away.

(Note to self: do not hold your breath on this one.)
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#10 Author of original report

I'm never going to learn.

AUTHOR: Byron - (U.S.A.)

Y'know, I thought that after dinking around with Trujillo, I'd have learned enough to ask all the right questions. This time, I called a number that connected me with a guy named Jay, who works for Dwitts, Inc. I asked what his ad was all about, and he said--right up front--that we travel store to store and set up electronics displays.

Well, like an idiot, I figured that if he was going to come up with that from the start, he was honest, so we set up an appointment for the next day (May 13). As soon as I walked in, I heard those damn Kirby songs and heard people mentioning the K word. No "electronics displays". No "stores". Kirby. Goin' do' to do' an' bein' their ho'. I didn't make a scene. Arguing with these lifeforms is an exercise in the worst of futility.

Now, I'd already e-mailed the Kirby headquarters with my complaint about Trujillo's BS. They've still not replied, nor do they want to answer their phones. I get put on "hold" while I'm transferred to the Twilight Zone, or I'm put on "Ignore". Hmmm. Muchy curious.

Still, the product's plenty sound, but after hitting two scam artists on two tries, I begin to wonder just what Kirby's up to. I'm starting to think that the honest and reputable dealers everyone keeps posting rebuttals about are in the minority. The damage has been done, however. As much as I want a Kirby in my home, I refuse to deal with the Kirby Company until they square themselves away.

(Note to self: do not hold your breath on this one.)
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