• Report: #851653

Complaint Review: TRULIA

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  • Submitted: Sat, March 10, 2012
  • Updated: Wed, March 14, 2012

  • Reported By: Austin anonymous — lakeway Texas United States of America
TRULIA
Austin, Texas United States of America

TRULIA Auto-charaged $300+ to a closed real estate website AFTER being told the business was closed down. Austin, Texas

*Author of original report: Trulia makes it right.

*Author of original report: TRULIA, unauthorized debit withdrawal.

*Author of original report: TRULIA, unauthorized debit withdrawal.

*Consumer Comment: which is it?

*Author of original report: Trulia took unauthorized debit from checking account

*Consumer Comment: Bank inquiry

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Former real estate agent, with website shut down for past 4 months.  Had tried a 6month program of Trulia leads as a last gasp effort. Never received anything but scam leads.  Closed down the business, no email addresses or websites associated with the old business. Got out of real estate.  A few days ago received a hang up call on my cell phone with a 512 area code.  I called back and found out it was Trulia, a  young man picked up the line after a short Trulia ad intro and  asked if there was anybody at this particular business; I told him no.  The business was closed down.  He must have known this or why else would he have gone to the bother of calling my cell phone.  No emails, no websites could be found for this old company. The next day an auto debit to my bank account was made for $300+.  What could this money be for? Certainly no leads as there is no website or email address to send them to.  Watch out.  I've heard of this happening to other real estate agents.

This report was posted on Ripoff Report on 03/10/2012 07:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/TRULIA/Austin-Texas-/TRULIA-Auto-charaged-300-to-a-closed-real-estate-website-AFTER-being-told-the-business-851653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Trulia makes it right.

AUTHOR: Austin anonymous - (United States of America)

Kudos to Trulia.  They seemed truly appalled to hear the account of the employee who slammed through an unauthorized charge and QUICKLY made it right. Good luck to Trulia going forward.  
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#2 Author of original report

TRULIA, unauthorized debit withdrawal.

AUTHOR: Austin anonymous - (United States of America)

I called TRULIA billing.   They tell me it may take up to 2 weeks for refund.  We'll see if it happens.  I asked for an emailing validating they will be sending a refund, but so far (approx 1hr) nothing in my inbox.  I will update if/when refund is provided.  
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#3 Author of original report

TRULIA, unauthorized debit withdrawal.

AUTHOR: Austin anonymous - (United States of America)

Contracted with them in 2011 for a 6 month term only.  No further agreement to extend. Specified 6 mos. only in agreement.  NEVER contracted again.  Not even a licensed agent any longer.  When I called back and spoke to the hang-up caller a TRULIA rep answered as it was his direct line, he asked if there was a realtor associated with the website attached to this account.  He was told no, no longer a working agency.  He said, 'Are you certain, no, one at all associated with __________.com"  After I told him again, that it was defunct he simply said ok, hung up and the next day the debit showed up in my account. He had plenty of opportunity to discuss any terms of contract, present or past. He knew this was an expired account.  The only aspect active of that old account was my cell phone, which is what he called, did not have the courtesy to even leave a message on.  By the way, I can not even log into my ancient Trulia account as you must log in with your email address and password, which no longer exist since it was attached to the website.  So enough of your nonsense; Trulia slammed this through.  The bank has their suspicions as well, having seen this before.  Will deal with Trulia when business resumes Monday and will update then with their response. 
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#4 Consumer Comment

which is it?

AUTHOR: Righteous1 - (USA)

Again clarity helps.

you said: I had paid with a debit card,

TRULIA had the number

 Bank verifies it was indeed a Trulia debit  and will be reviewed as potential invalid withdrawal, but I should have used a credit card (a stop payment much easier to apply with credit as opposed to debit) and never given Trulia my debit information. 

So in one sentence you gave them the debit card info , then its contradicted at your end statement.

Either way your concern was addressed with your bank and you are getting resolution.  When this online contract was disabled was there terms that required payment for cancellation? I am not familiar with "freebies" for website usage such as real estate...So Perhaps it was agreed at end of term a sum was due.
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#5 Author of original report

Trulia took unauthorized debit from checking account

AUTHOR: Austin anonymous - (United States of America)

I had paid with a debit card, TRULIA had the number.  Bank verifies it was indeed a Trulia debit  and will be reviewed as potential invalid withdrawal, but I should have used a credit card (a stop payment much easier to apply with credit as opposed to debit) and never given Trulia my debit information. 
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#6 Consumer Comment

Bank inquiry

AUTHOR: Righteous1 - (USA)

Contact your bank. There is a complaint department for unauthorized charges.File a fraud case as well.
Strange that you make claim that 300 was debited yet you do not say by whom? Maybe your spouse or you took out 300$, again without accurate statements, you are going to get inaccurate comments.

I do not think it was wise to report here with limited information for such allegations. Could have been a co-incidence that a call was recieved around the same time as the bank debit. Its unknown by us the readers.
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