I know for a fact that they rip people off. The do a bait and switch on the blinded customers. A customer orders a TRX software developed by redgear, And they get TRX Alliances software called tax exact. That software WAS NOT ready to be used by the public. The STATES were not even available. Oh and another thing, Those who have renewed for the 2012 tax season WILL NOT get the redgear product that they had for the past couple of years. They will get the taxexact. Also, People that order their premium package that is able to E-file the Corporate returns, Well Guess what, You won't be able to E-File the 1041, 1065, 990, 5500,.. Whats the point in buying their Premium package if you aren't able to get the entire package?.
First off, TRX from what I see is that they like to keep peoples money. They charge and outrageous shipping fee of $39.95 to ship a little CD in an envelope that shouldn't cost more then $5. [continued below]....
.....00 to ship. And I know from this past tax season, A lot of customers paid to have the software shipped but never got that software, they had to DOWNLOAD it for free off their website.
They have a return police, But if you buy their software throughout the year, You won't get that software until December. if you are lucky. And if you don't like the software, You have three days to get a refund, well, You bough the software in March or whatever, and get the software in December, You are way past their 3 day policy. So therefor You won't get a refund. They are greedy people. I do know that they hire people during tax season from a temp employment agency. They pay like 10$ an hour for those temps. They get in over 30 temps or so during tax season. Most of the temps are not computer savvy. So the customers that call in asking for help won't get they help they need. Not all the temps are not bad. Some temps are good and knew what they were talking about when it comes to computers and the software. Oh on another note, They DO NOT train the temps well on how to fix the software problems.
I know also that TRX has send thousands of $$$ the past three months of the 2012 year over to Doug@trxalliance.com email address. Screenshots have been posted to show how much they have sent from one account to another.. They have the money to send to those that they have stiffed.