Complaint Review: Tuffy - Naples Florida
- Tuffy 7445 Vanderbilt Beach Rd Naples, Florida USA
- Phone: (239) 304-2072
- Web: http://www.tuffyvanderbiltbeachrd.c...
- Category: Auto Mechanics
Tuffy Bad Service Naples Florida
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On 12/18/2015 Went to Tuffy's for simple service on my car. I asked them to perform an oil change and rotate and balance 4 tires. They completed the service in about an hour and charged a fair price. A day later I decided to check the oil level just to be sure and discovered oil spilled on the top of my engine cover (it had spread and made quite a mess) which they should have wiped up before they finished with the car. The oil level was good but then I noticed that the oil filter (which is in plain view on this car) look not to have been changed. I could not see the brand to be sure so I went to the local auto parts store and bought a new filter and one quart of oil ($14.61). I removed the suspect oil filter and replaced it with the one I bought and indeed they had not bothered to change the oil filter (Tuffy did charge me for the filter). While doing this I noticed that there were oil droplets all over the bottom of the frame rails as well which I wiped off. The whole job looked like very poor workmanship. I took the old filter and went back to the shop and spoke with Greg the Manager. He agreed that the filter had not been changed and made no excuses. I asked him how I could ever come back for more service. He said that he would not blame me and apologized. I have been to a number of franchised shops in Naples and have found Tuffy's to be no exception. Too bad.
This report was posted on Ripoff Report on 12/20/2015 10:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tuffy/naples-florida-34120/tuffy-bad-service-naples-florida-1275383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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