turbo tax green dot card Will not return stolen funds even though I have done everything I was asked to do. monrovia, California

Last year my 2009 tax return was put on a Green Dot Card via Turbo tax.com. Everything was fine except someone got a hold of my account numbers and $5,000 dollars was drained from the account in several purchases over 3 days. I called and informed green dot corp immediately upon noticing this. Most of the transactions were still pendinding but the company said I need to tell them which purchases were fraudulent in writing and mail it in to them. They could have stopped those purchases from clearing but waited for a hand mailed letter of what I tried to tell them over the phone. I also contacted police and filed a report. Greendot said that they were in the process of returning the funds when I called to check on the claim. On the eleventh day I was told I had to resubmit my paperwork. When I did they said they could no longer return my funds because I had failed to protect my account numbers. When I submitted again after informing them I did protect my account numbers and that none of the the purchases used my four digit code they denied my claim again stating reasons were "other". I have asked to have a manager from Monrovia, CA call me but have never received a call. 8 times I have waited for a manager to call me back. It has been over a year and I will be taking to small claims court next. I thought the Visa logo meant Visa Protection? Does anyone else have any ideas? Help! I have since run on some bad times and that money would save my life what can I do when I can only wait for a manager to call me back? The turbo tax service is fine and I have continued to use Green dot to get money from out of state but I have to take the money off fast since there is no protection for the money on the card!