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Report: #1021838

Complaint Review: TurboTax - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: April — Lincoln Park Michigan United States of America
  • Author Not Confirmed What's this?
  • Why?
  • TurboTax www.turbotax.com Internet United States of America

TurboTax RECEIVED A CHECK FROM UNIVERSITY NATIONAL BANK INSTEAD OF MY REFUND TO MY BANK ACCOUNT BECAUSE I ACCIDENTLY TYPED MY CHECKING ACCOUNT NUMBER WRONG.WITH 160.00 WORTH OF FEES.FOR MY ERROR!TURBO TAX SAYS Internet

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They charged 66.00 for my federal preparation.Which, was to be E-Filed to my checking account.I entered the correct routing number (bank identifier) but miskeyed my checking account number by typing an 8 where they should have saw a 9.

I received a check today from University National Bank. With three additional fees on it for this error.160.00 in additional fees for the error.Unable to reach turbotax by phone I waited to "chat" on the web with an "expert". I was tranferred twice to people who had no answers and told me to contact this bank?

I also realized I over the years of using them I have two separate login and password combinations to access "my account" but when I enter in to see my information the site does not recognize me as the same person.Example: I sign in with one password and user name combo such as the one I used to file this year.I will only see returns prepared those years, with that user name. I sign in with the user name from last year, and I can't see this years information at all and can't see last years return unless I pay because the site won't let you just access returns unless you are preparing your taxes with them this year.

My state taxes are messed up and I don't know why?It tells me to fix the errors but, explains the errors in my situation as a math problem.Such as if line 3 is less than line 46 multiply the difference by 4.033%?But, the questions they are asking aren't numbered and I have no clue?Never Again!Use at your own risk!

This report was posted on Ripoff Report on 02/28/2013 08:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/turbotax/internet/turbotax-received-a-check-from-university-national-bank-instead-of-my-refund-to-my-bank-a-1021838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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