Turnkey Auto omnisure Check is in the mail scam West Palm Beach Florida

 We purchased an extended warranty as. We traded the covered vehicle 10 months ago and called Turnkey Auto , and wrote a letter. We were told we would receive a prorated refund. Each time we call about it we get another absurd excuse. First it was we mailed a check but after checking we see it was never cashed so we will send out another check. Then it was the person who signs the checks is on vacation. Next was your check is in accounting waiting to be signed, if you don't have it by Nov. 18 call back. Now it is we don't owe you a refund. Totally infuriated!